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- From £15,000 to £18,500 per year
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- Full time
Telephone Collector (Call Centre / Contact Centre) to £18,500
Our client is an innovative Debt Collection and Debt Purchase company based in Worthing, West Sussex. With a growing list of blue chip clients they need enthusiastic, common sense individuals to take part in their further expansion and success.
Position: Telephone Collector
Location: Worthing, West Sussex
Salary: £15,000-£17,000 per annum OTE £18,500
Benefits: Competitive salary and excellent performance related commission structure, Health care scheme, Contributory Pension scheme, Death in service policy, excellent career prospects with investors in people.
Shift Pattern: Working shift patterns between the hours of 8am-8pm Monday to Thursday, 8am-6pm Friday and 9am-1pm Saturday.
The Telephone Collector will be responsible for increasing revenue and minimising losses through delivering a professional service whilst providing effective solutions for recovery on delinquent accounts.
a) Making and receiving outbound/inbound telephone calls via a dialling system within a fast paced call centre environment.
b) Decision making, ensuring the best outcome is achieved for both parties.
c) Proactively contributing to department performance and productivity.
d) Responsible for achieving personal targets set on a monthly basis.
e) Adhering to Collections guidelines in order to ensure all information provided is within specified compliance requirements.
f) Communicating positively and enthusiastically at all times.
g) Ensuring customer’s account information is regularly updated.
ESSENTIAL SKILLS / EXPERIENCE:
a) Previous experience within an Inbound / Outbound telephone related role.
b) Grade D or above in GCSE Maths and English.
c) Highly motivated and driven individual.
d) Excellent communication skills with the ability to influence and negotiate effectively.
e) Experience with high volume workloads and the ability to work within structured processes managing tasks efficiently and effectively
f) Ability to work individually and as part of a team.
g) Problem solving, decision-making & negotiation are the key skills required for this role.
You may have experience of the following: Call Centre Advisor, Customer Services Representative, Collections, Telephone Collector, Trainee Sales, Customer Service Advisor, Outbound Sales Executive, Contact Centre Adviser, Customer Support, Telesales, Telemarketing, Graduate Sales, Debt Recovery Advisor, Collections Administrator, Sales Support, Credit Controller, Call Centre Adviser, Finance Administrator, Credit Control, Debt Collector, Sales Ledger, Bailiff, Collections Officer, Contact Centre Advisor etc.
This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency.
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