Recruiter

PGL (0)

Salary

From £15,000 to £15,000 per year + pro rata

Location

Ross-on-Wye

Job term

Temporary

Job hours

Full time

Reservations Advisor (Maternity Cover) PGL is the UK's leading provider of residential adventure and study courses for schools and groups. We're looking for a self motivated, dynamic and well organised Reservations Advisor (Maternity Cover) to join our AUK team based within PGL’s Head Office. 

The AUK team effectively manage all administration of group reservations for PGL’s UK Adventure centres, providing a high level of customer service in order to meet customers’ needs and to secure a future rebooking. 



The role would ideally suit someone who is highly organised and enjoys working in a fast-paced and at times pressured environment. Candidates should have previous experience in customer service and are comfortable working within a targeted environment. Your main responsibilities will include: 


• Handling telephone calls, correspondence and all associated administration for schools and group bookings. 


• Supplying the customer with all the information they require regarding their prospective holiday in a timely manner. 


• Providing accurate information about customers to the centre teams and other internal colleagues/departments in a timely manner. 


• Proactively seeking repeat business from existing customers to meet personal and departmental targets. 


• Maintaining accurate records of each booking using the computer based systems and paper files. • Ensuring payments are collected in a timely manner by proactively chasing and administering all payments. 


• Undertaking educational/familiarisation visits to PGL UK centre destinations as and when required. 


• Contributing to the achievement of departmental targets and objectives. 


This is a full time position working 37.5 hours a week from 8:30am – 5:00pm. If you think you have the right skills and commitment to succeed in this role please forward your CV together with a covering letter detailing relevant skills, experience and reasons for applying by clicking “Apply Now”.

Recruiter

Tui Retail

Salary

From £11,000 to £12,500 per year

Location

Lichfield

Job term

Permanent

Job hours

Full time

Thomson Travel Advisor - Lichfield - Part Time

Salary from £11,500 to £12,500 pro rata plus excellent benefits, bonus and incentives.
You will be passionate about being the best and will want to ensure that every customer has the perfect holiday experience. You'll offer exceptional customer service, making each feel special whilst also maintaining a focus on your individual sales targets and those of your team.
What You'll Be Doing:
For our customer
- In this role, you will have daily involvement in selling services and products from our entire product range, delighting customers by anticipating and understanding their every holiday desire.  
- You will be attentive and confident with customers, both face-to-face and over the telephone, and be able to quickly build rapport whilst adapting the sales framework to meet their individual needs. 
For our company
- You will gain specialist knowledge enabling you to confidently advise on packages and tailor-made holiday experiences, as well as our range of ancillary and insurance products, with a view to achieving your individual and team’s sales targets.  
- You will be self-motivated and a strong communicator with target-based sales experience. You will feel comfortable working under pressure and have a passion for results and genuine desire to achieve, both personally and as part of a successful team.
What We're Looking For
Essential 
- Experience of promoting services and products to customers 
- Experience in a customer focused environment 
- Confident communicator on an individual and group basis with excellent interpersonal skills and an enthusiastic and positive manner 
- Team player 
Desirable
- Travel / Retail industry background 
What We Can Offer You
- Competitive salary with excellent bonus/commission earning potential 
- Excellent career prospects 
- Initial and on-going training 
- Yearly incremental holiday concessions 
- Heavily discounted travel from various travel companies 
- Generous discounts off TUI Travel products and services (including friends & family discount) 
- TUI Travel contributory pension scheme 
- Generous holiday entitlement 
- Life Assurance 
- Private Medical Insurance 
- Educational 
- Uniform 
- Season ticket loan 
- Childcare vouchers 
- Share Incentive Plan 
- Recommend-a-friend bonus 
- Free Travel Insurance

Recruiter

Tui Call Centre

Salary

From £14,120 to £14,120 per year

Location

Coventry

Job term

Permanent

Job hours

Full time

Pre Travel Holiday Advisor - Full Time & Part Time - Coventry - FIXED TERM

To deliver a high quality service to both Travel Agents' and direct Customers prior to holiday departure by contact channel of their choice; delivering sales, through service, of our products to enhance the holiday experience of all of our customers.
What You'll Be Doing
- To handle calls from travel agents who wish to make bookings they cannot make on their in house systems or who have enquiries or changes after they have booked their customers holiday with First Choice or Thomson.
- To handle calls from direct customers who wish to make bookings they cannot make via our Web Site or who have enquiries or changes after they have booked their holiday with First Choice or Thomson that they cannot administer on line; providing technical support and/or coaching as appropriate.
- Effective call handling skills using pitch, pace, articulation, volume and energy to project a warm, professional and confident impact on the telephone ensuring use of concise and simple terminology which is understood by all.
- Understand the brochure terms and conditions with regards to changes to holiday arrangements and be able to explain them clearly to the Travel Agent or customer as required.
- Provide technical support for Travel Agents who may have queries on the selling systems or brochure discrepancies and ensure timely resolution of queries.
- To identify the Customer requirements and to give advice on new holidays or enquires.
- Ensure that all queries are resolved taking personal accountability and ensuring first call resolution where possible.
- Take personal responsibility for the integrity of any booking you are making; changing and highlighting any pricing/loading errors immediately.
- Liaise with colleagues and Team Leaders to aid problem resolution.
- Manage difficult/conflict situations in a confident and professional manner and resolve to the satisfaction of all parties.
- Effective decision making outside of the standard terms and conditions.
- Accurately record customer information and records of discussions with Travel Agents or Customers in all appropriate selling systems.
- Using excellent customer service skills identify the customer’s needs and recommend appropriate ancillary products accordingly.
- Financial Management:
- Delivery of all personal KPI’s and adherence to all operational standards.
- Stakeholder Management:
- Work in collaboration with stakeholders to enable delivery of a high quality customer experience on every call whilst maximising sales revenue.
What We're Looking For
- Travel Agent or Call Centre experience essential.
- Experience of working in a results driven environment to achieve stretching personal targets.
- Excellent customer service and communication skills.
- Sales skills desirable.
- Self-motivated and able to work under pressure.
- PC Literate.
- Able to work flexible hours across the call centre opening hours on an annualised hour’s basis.
Key Performance Measures:
- Consistently meet or exceed all individual productivity, sales and service targets.
- Generate revenue through the sale of ancillaries.
- Adherence to all operational standards.