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Customer Service & Sales Assistant
Basic job- Recruiter
- Candidate Source Ltd
- Salary
- From £15,000 to £15,000 per year
- Location
- Atherstone
- Job term
- Permanent
- Job hours
- Full time
An exciting opportunity has arisen for a Customer Service and Sales Assistant based in Atherstone near Tamworth offering you an opportunity to be a part of a leading ecommerce business and the UK’s largest online retailer of trophies, medals and awards.
As a Customer Service and Sales Assistant your duties will include:
• Answering telephone calls and emails from both, customers and third party suppliers and couriers.
• Complaint handling.
• Tracking deliveries and orders.
• Arranging quotes and discounts.
• Up selling and cross selling.
• Meeting set targets and deadlines.
The role also involves preparation of weekly reports, general office duties and reconciliation of daily supplier deliveries.
An ideal Customer Service and Sales Assistant will hold the following skills and experiences:
• An outstanding telephone manner.
• Ability to demonstrate excellent communication skills both verbally and written.
• Have worked in a customer service or sales environment.
• Ability to build effective internal and external working relationships.
• Have a proven track record of sales and complaint handling experience.
• Be a competent user of MS Word, Excel and Outlook.
• Have knowledge of the internet and ecommerce.
• Educated to GCSE level or equivalent including English and Mathematics.
• Must be forward thinking, hardworking and reliable, be able to work under own initiative, whilst still being part of a close team.
The working hours of the role are Monday to Friday between 8.00am to 6.00pm (1 hour unpaid lunch break).
In return you will receive a salary of £15,000 per annum.
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
- Contact
- Michelle Davies
- Posted
- Reference
- F/TOFF0513
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Assistant Management Accountant
Basic job- Recruiter
- SF Group
- Salary
- From £20,000 to £25,000 per year
- Location
- Warwickshire
- Job term
- Permanent
Assistant Management Accountant required to work within a sizeable finance team to assist in the preparation of management accounts and financial analysis. Who will also be required to different sites throughout the UK giving you excellent exposure to the business. The ideal candidate will be a graduate who is looking to study or is currently studying towards ACCA, CIMA or equivalent. It is essential that you already have a good level of experience within accounts and some exposure to management accounts will stand you in good stead. You will also have advance Excel Skills and hold a full driving licence and car. My client are an expert in there field with clients that are household names internationally. The business is built on a foundation of hard work and devotion to a high level of customer service that they are very proud of. They are keen on internal development and will appreciate any employee with the mentality for hard work and long term commitment.Only applicants with a suitable amount of UK based experience and who have a legal right to work within the UK will be considered.
- Contact
- Matt Hand
- Posted
- Reference
- mwh155003
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Customer Support and Operations Manager
Basic job- Recruiter
- Candidate Source Ltd
- Salary
- From £26,500 to £26,500 per year
- Location
- Atherstone
- Job term
- Permanent
- Job hours
- Full time
An exciting opportunity has arisen for a Customer Support and Operations Manager to join the UK’s largest online supplier of trophies, medals and awards and leading ecommerce business based in Atherstone Warwickshire, near Tamworth.
As a Customer Support and Operations Manager your duties will include:
• Contributing to short and long-term organisational planning and strategy as a member of the management team.
• Reconciliation and preparation of supplier invoices and statements.
• Analysing business demands and professionally managing a team of individuals based within the office and warehouse to exceed such demands.
• Monitoring business trend, utilising resource, developing / coaching individuals to up skill accordingly, driving / managing performance to exceed key performance indicators (KPI’s) and deliver customer excellence.
• Maximising the performance of the team against defined Key Performance Indicators (KPIs) through effective real time management.
• Demonstrating an understanding of managing performance and underperformance effectively.
• Chair formal meetings for the management of HR issues, whilst demonstrating an understanding of employment law.
• Chair team meetings, buzz meetings, 1-1 performance reviews and yearly appraisals, to achieved desired objective.
• Production of regular structured reports, with supporting proposals to grow the business.
An ideal Customer Support and Operations Manager will hold the following skills and experiences:
• Ability to demonstrate excellent communication and negotiation skills both verbally and written with individuals at various levels.
• An understanding of company finances, accounts and payroll.
• Have a proven track record of effectively managing a sales, customer service and operational teams.
• Experience of managing a team within an ecommerce business or a competent internet user for business.
• Drive initiatives within the business and team that contribute to long-term operational excellence.
• Be a competent user of MS Word, Excel, PowerPoint and Outlook.
• Must be hard working, a reliable role model, be able to work under own initiative, and confident with making business decisions and proposals, whilst still being part of a close team.
The working hours of this role are37.5 hours per week Monday to Friday between 8am to 6pm (1 hour lunch break).
In return you will receive a salary of £26,500 per annum.
Start Date - ASAP.
Please send your CV with a covering letter.
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
- Contact
- Michelle Davies
- Posted
- Reference
- May106AT
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Experienced UI Artist
Basic job- Recruiter
- OPM Response Ltd
- Salary
- Competitive
- Location
- Warwickshire
- Job term
- Permanent
- Job hours
- Full time
Experienced UI Artist - £DOE - Midlands - iOS
Location: Midlands
Salary: DOE
Job Type: Permanent
Platforms: iOS
Notes: All applicants MUST be eligible to work in the European Union.
This Midlands based independent studio has helped create and build some of the biggest game franchises in games over the past 16 years.
Over the last three years, they have developed and self-published nine games on the iOS and Android Stores, all brand-new IPs, achieving worldwide features and fantastic chart success, Metacritic and player ratings.
Their games have been downloaded by over 9 million people so far, with repeated success in reaching #1 ‘All Apps’ in multiple territories.
Position Overview:
• This position involves designing and creating 2D Artwork and Graphics for our Games.
• Creating In game and UI elements for primarily iOS and Android platforms.
Key Responsibilities:
• Working with the Development team to design and implement focussed, practical solutions within a realistic time frame.
• Design Icons and logos within the style constraints of the product.
• Work efficiently and at a speed representative of the platform.
• To be responsible for all 2D Art aspects of any given project
• Be able to create all levels of Art from palette controlled pixel sprites up to hi resolution Marketing Assets.
Skills and Experience:
• Excellent 2D background, including ideally pixel work.
• Use of Photoshop and Illustrator.
• Willing to work with Engineers to work within the technical limitations of the platform.
• The ability to draught out a variety of concepts styles at speed to fit within the design constraints before game assets are created.
Is this your next role? Then please send your CV to [contact details removed] or contact me on the details below:
Claire Ramshaw - [contact details removed]
Senior Art Consultant
Direct Line: + [contact details removed] Skype: claire.ramshaw.opm
Twitter: OPMCREATIVE
Linked in: [contact details removed]
The salary bracket is approximate and is no guarantee of the income on offer. Salary and benefits will be discussed with candidates at interview with the company and are individually negotiated by OPM.
- Contact
- Claire Ramshaw
- Posted
- Reference
- 16811
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Telesales B2B Appointment Setter
Basic job- Recruiter
- i4 Jobs
- Salary
- From £17,000 to £18,000 per year
- Location
- Warwickshire
- Job term
- Permanent
- Job hours
- Full time
Telesales B2B Appointment Setter
Leamington Spa, Warwickshire
£18k per annum + Unlimited O.T.E
*WOULD YOU LIKE TO WORK FOR A GROWING COMPANY IN LEAMINGTON SPA?*
*DO YOU HAVE EXPERIENCE OF MAKING APPOINTMENTS?*
Our client is a leading competitor in the confidential waste sector. Due to continuing growth and development we are looking for experienced Telesales B2B Appointment Setters in order to continue our successful expansion.
Telesales B2B Appointment Setter - Role & Responsibilities:
The successful professionals will be responsible for researching and generating new business leads, working from a regional database and arranging appointments for the sales representatives to complete the sales.
Applicants must:
* Have a proven track record in appointment making or a telesales background
* Be able to demonstrate their ability to work to targets
* Be confident and hungry for success
* Have a positive, friendly attitude
There is fantastic earning potential within this role which is reflected in the company's uncapped O.T.E.
Full training is provided.
Fulltime and Part-time vacancies available.
To apply for the role please forward your CV to [contact details removed]
- Contact
- I4 Jobs
- Posted
- Reference
- JOB-4718
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Associate Producer
Basic job- Recruiter
- OPM Response Ltd
- Salary
- Competitive
- Location
- Leamington
- Job term
- Permanent
- Job hours
- Full time
Associate Producer, Publisher-Owned Studio - Midlands
Job Title –Associate Producer
Job Location – Leamington Spa
Job Type – Permanent
Job Salary – Negotiable dependent on experience
ASSOCIATE PRODUCER
Summary / Overview
The role of Associate Producer will have management responsibility on specific assignments and development pathways for project development. You will be expected to own specific production elements delegated to you by the Project Director.
The role will also require working with department leads to generate task breakdowns and oversee focussed areas of production.
The nature of production roles can change with the type of project and at various stages of production, so the role responsibilities below give a broad outline of the responsibilities expected.
Role Responsibilities
• Contribute to the planning, facilitation and tracking/documentation of early R&D and prototyping.
• Facilitate communication and take ownership on key production aspects with external partners, as determined by the Project Director e.g. 1st Party, external producers, legal teams, marketing etc.
• Support any 3rd Party/outsourced development including any outsourced motion-capture, art assets, audio recording, music production etc.
• Lead the creation and support of certain production and/or asset pipelines for the project’s development to ensure timely delivery of the production as a whole e.g. localisation, music production, gameplay, art assets etc.
• Attend regular leads/development meetings and participate in future project/milestone planning and strategy. Ensure action points recorded, assigned and completed.
• Co-Ordinate and prepare project related documentation, for example, risk assessment documentation, critical path strategies, task breakdown schedules, etc.
• Prepare submissions for First Party Evaluation at key milestones.
• Liaise and co-ordinate between teams designated by the Project Director, in order to facilitate and support key production requirements and processes.
• Manage and track the tasks lists and responsibilities of certain teams/departments.
• Prioritise bug databases and development during Alpha, Beta and submission phases.
• Represent the project to other parties as required, e.g. PR events.
• Cultivate a cohesive team, and inspire the cooperation and confidence of others.
• Undertake other duties as required in representing or aiding the projects development.
Role Requirements (Knowledge, Skills Experience)
Key Attributes
• 2+ years in a creative industry production based role.
• Organised, driven and self-motivated.
• Able to identify/assess risks and strategies to mitigate.
• Project management experience with a good understanding of scheduling, planning, tracking and resource allocation.
• Problem solver. You will be aware of potential and current issues and formulate plans to solve them.
• The ability to cope well and perform under pressure working to tight deadlines.
• Excellent written and oral communication skills.
• A team thinker - able to work within a team and to actively work to make that team perform cohesively and collaboratively
• Excellent working knowledge and experience of all MS Office applications.
• Understanding of agile methodologies.
• Passionate about games
• College degree in related field preferred such as Computer Science, Computer Graphic Art, Business Management, Engineering or Mathematics
Key Contacts:
• Project Director
• Senior Project Manager
• Production
Benefits:
• Competitive Salary
• Company Pension Plan
• Cycle to Work Scheme
• Childcare Voucher Scheme
• Private Medical Insurance
• Permanent Health Insurance
• Group Life Assurance
• Access to employee store
• 25 days holiday per annum
• A great working environment
Salary : Negotiable DOE
The studio is an award winning developer with an established reputation for excellence and is home to an outstanding team of passionate individuals working within an environment that actively promotes creativity and personal ownership.
Being part of a publisher group allows them to offer the benefits of working within a large, world renowned publisher whilst maintaining an independent studio culture.
Their growth is based on proven success and they are currently working on a new ground-breaking Multi-Platform and Mobile project.
To apply for this position, please send your CV for my attention to [contact details removed] or contact me via the details below:
Nadja Lindacher | Senior Development Management Consultant
Direct Line: + [contact details removed] |
Email: [contact details removed] |
Skype: nadja.lindacher.opm
LinkedIn: [contact details removed]
Twitter: NadjaLindacher
- Contact
- Nadja Lindacher
- Posted
- Reference
- 17204
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Hide this job Hide jobs with titles like this Hide jobs from JOBG8 Hide jobs in this locationPayroll Team Leader
Standard job- Recruiter
- JOBG8
- Salary
- From £23,000 to £25,000 per year
- Location
- England, Warwickshire, United Kingdom, West Midlands
- Job term
- Permanent
- Job hours
- Full time
Payroll Team LeaderTier 2 Payroll Team Leader - Rubery, Birmingham Role Summary To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries. Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives. To perform all duties in accordance with the company Health & Safety and Quality policy procedures. So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise Main Responsibilities: Administer and Implement Payroll Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Prioritises and actions daily tasks to be accomplished to meet SLA. Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Runs sample payrolls to ensure quality and resolve errors or deviations. Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing. Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation. Identifies and acts on issues which would impact delivery of SLA. Reviews and updates where necessary customer procedures and processes, and Northgate documentation. Provide Customer Service Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate. Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships Develops and maintains a good working knowledge of Northgate products and services. Develops and maintains effective relationships with internal/external customers and suppliers. Considers and escalates any new ideas which add value to the customer. Provide Technical Support Checks system accuracy by performing manual calculations to agree system output Recommends and agrees ways in which systems and procedures can be improved to enhance business performance Actions systems updates to ensure implementation Customer Liaison Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. Records customer issues and complaints to instigate corrective action. Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to. Provides information as requested by customers in terms of their contracts. Liaises with customer regarding disruptions to service levels and implement corrective action. Understands the customer SLA. Attends customer meeting's and Service Reviews as and when required Knowledge and Experience Essential Basic numeracy skills Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience Desirable IPPM Foundation/Practitioner (or working towards this qualification) Experience in an Outsourcing environment Essential PC literacy - Word and Excel (basic level) and Outlook Knowledge of payroll systems Desirable ResourceLink experience Customer and business focus High attention to detail Ability to work under pressure and meet challenging deadlines Takes personal responsibility for delivering results Team Player
- Contact
- Northgate IS
- Posted
- Reference
- JSRB0003
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Hide this job Hide jobs with titles like this Hide jobs from JOBG8 Hide jobs in this locationSenior Payroll Administrator
Standard job- Recruiter
- JOBG8
- Salary
- From £21,500 to £24,000 per year
- Location
- United Kingdom, West Midlands, England, Warwickshire
- Job term
- Contract
- Job hours
- Full time
Senior Payroll Administrator - Fixed Term Contract 9 months Rubery, Birmingham Role Summary To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries. Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives. To perform all duties in accordance with the company Health & Safety and Quality policy procedures. So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise Main Responsibilities: Administer and Implement Payroll Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Prioritises and actions daily tasks to be accomplished to meet SLA. Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Runs sample payrolls to ensure quality and resolve errors or deviations. Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing. Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation. Identifies and acts on issues which would impact delivery of SLA. Reviews and updates where necessary customer procedures and processes, and Northgate documentation. Provide Customer Service Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate. Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships Develops and maintains a good working knowledge of Northgate products and services. Develops and maintains effective relationships with internal/external customers and suppliers. Considers and escalates any new ideas which add value to the customer. Provide Technical Support Checks system accuracy by performing manual calculations to agree system output Recommends and agrees ways in which systems and procedures can be improved to enhance business performance Actions systems updates to ensure implementation Customer Liaison Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. Records customer issues and complaints to instigate corrective action. Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to. Provides information as requested by customers in terms of their contracts. Liaises with customer regarding disruptions to service levels and implement corrective action. Understands the customer SLA. Attends customer meeting's and Service Reviews as and when required Knowledge and Experience Essential Basic numeracy skills Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience Desirable IPPM Foundation/Practitioner (or working towards this qualification) Experience in an Outsourcing environment Essential PC literacy - Word and Excel (basic level) and Outlook Knowledge of payroll systems Desirable ResourceLink experience Customer and business focus High attention to detail Ability to work under pressure and meet challenging deadlines Takes personal responsibility for delivering results Team Player
- Contact
- Northgate IS
- Posted
- Reference
- JSRB0004
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QA Technician
Basic job- Recruiter
- OPM Response Ltd
- Salary
- Competitive
- Location
- Warwickshire
- Job term
- Permanent
- Job hours
- Full time
OPM are pleased to be supporting a leading UK development studio seeking an experienced and passionate Games Testers to join its growing QA team.
Quality is of paramount importance to this studios games,; from bug testing and finding defects/issues, to the overall balancing and quality of a titles game play, audio and music.
Previous experience is essential preferably working on specific music titles on any console or mobile/tablet platforms.
Responsibilities and Duties:
• Find, investigate and report bugs and defects in the game, and enter into a Bug Database.
• Follow a test-plan to complete structured testing of all major areas in the development of the title.
• Converse with the Internal Development Team to provide information on any bugs found, and recreate the problems when required
• Effectively liaise with External QA Departments
• Effectively liaise with Publisher QA through email, conference calls and video calls
• Assist with Focus/Consumer Testing.
• Represent QA/Platform in various meetings about the platform, title or known issues.
• Assist QA Manager/Leads with the duplication, distribution and security of disc builds for the QA Team on a daily basis.
• Assist QA Manager & Leads with creating weekly/daily progress reports for desired platform/title and help to create weekly build notes.
• Take part in internal training when required.
• Assist the QA Manager in the everyday running of the department.
• Undertake other reasonable work requests as needed.
Skills and Experience:
• Excellent knowledge of music games and their application.
• Basic understanding of music technology and production.
• Able to demonstrate excellent written and verbal communication skills.
• Experience of using Bug Tracking Software preferred.
• Must have worked on at least 1-2 shipped, boxed titles.
• Should be a methodical, diplomatic, self-starter
• Demonstrate a professional attitude and work ethic at all times.
• Show a thorough approach to problem solving and able to function independently when required
• Ability to fit into and work within a dynamic and creative team environment.
• Needs to be comfortable working to deadlines.
• An attention to detail is critical, and all tasks must be carried out to the highest standard.
Benefits:
• Competitive Salary
• Company DC Pension Plan
• Cycle to Work Scheme
• Childcare Voucher Scheme
• Private Medical Insurance
• Permanent Health Insurance
• Group Life Assurance
• 25 days holiday per annum
• A great working environment
The studio is an award winning developer with an established reputation for excellence and is home to an outstanding team of passionate individuals working within an environment that actively promotes creativity and personal ownership.
Being part of a publisher group allows them to offer the benefits of working within a large, world renowned publisher whilst maintaining an independent studio culture.
Their growth is based on proven success and they are currently working on a new ground-breaking Multi-Platform and Mobile project.
To apply please send a copy of your CV in to [contact details removed]
Paige Hornabrook | QA & Localisation Consultant
OPM Response Ltd
Direct Line: + [contact details removed] |
Email: [contact details removed] |
Skype: paige.hornabrook.opm
The salary bracket is approximate and is no guarantee of the income on offer. Salary and benefits will be discussed with candidates at interview with the company and are individually negotiated by OPM.
- Contact
- Paige Hornabrook
- Posted
- Reference
- 17330
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Hide this job Hide jobs with titles like this Hide jobs from JOBG8 Hide jobs in this locationField Care Supervisor - Home Care
Standard job- Recruiter
- JOBG8
- Salary
- From £7 to £7 per hour
- Location
- West Midlands, England, United Kingdom, Warwickshire
- Job term
- Permanent
- Job hours
- Full time
Field Care Supervisor We are now seeking 'Full Time Field Care Supervisors' (40hrs monthly for your senior duties as directed by your line manager) who will show warmth and support to our clients and their families; helping them to promote independence and dignity and positively enhancing their lives in our care within their homes. As one of the West Midlands' leading care organisations, 'West Midlands Homebased Care' provides affordable, reliable and flexible domiciliary care. We offer a wide choice of homecare services to adults with a range of needs. Support varies from help with everyday domestic tasks to high intensity personal care. Our care workers are specially chosen for their professional competence and friendly approach. So as a 'Field Care Supervisor' what do you need to do to make this happen? You will need to: Have a NVQ qualification, preferably Level 3 or working towards it. Be a driver and have your own transport. Be responsible for supervising and managing the Home Care Support Workers to ensure that they are adhering to the required high quality standards. Conduct regular one-to-one meetings with Home Care Support Workers to discuss their progress and training. Be able to provide a range of personal, social, emotional and practical care tasks as required for the wellbeing of service users living in their own homes. Work towards an assessment and planned package of care that will enable service users to exercise independent control over their own lives. Deliver high quality "hands on care" to service users in their own home. Ensure that both new and problematic packages of care are delivered and monitored in line with agreed care and support plans. Manage any emergency issues that arise and to ensure that the emergency is covered, which maybe through delegating to a Homecare Support Worker or covering the emergency yourself. Key Responsibilities - To act as "key worker" or lead worker as directed by the Branch Manager (BM). To attend along with the Referral Assessment and QA Coordinator all new packages for new service users with the aim of introducing the Home Care Support Workers, going through support and care plans and commencing the package. To undertake assessments of needs for non-complex cases, identifying needs to develop and implement an appropriate care plan. To ensure all documentation required in the service user's homes is both in place and accurately completed. To undertake 28 day quality assurance reviews as directed by the Branch Manager. To monitor the delivery of services as directed by the Branch Manager. To attend Service User reviews to ensure that services are being delivered in line with support and care plans. To take part in the induction/work shadowing of Home care Support workers as directed by the Branch Manager, ensuring that the work shadowing documentation are fully completed. To actively participate in the "on the job supervision" and spot checking of Home Care support workers as directed by the Branch Manager, ensuring that the necessary documentation is fully completed at all times. To provide the necessary support and mentoring for Home Care Support workers. To undertake field based training with the Home Care Support Workers ensuring that they are working within their competency level and the company standards. To assess Home Care Support workers against the Skills for Care Common Induction Standards through work shadowing sessions. To carry out quality assurance exercise through a new of process such as questionnaires, spot visits and observational supervisions. To be part of the on-call rota, recording and reporting all activities to the Branch Manager. To participate in the company emergency response arrangements as directed by the designated officer. To demonstrate excellent communication, negotiating and working skills in complex situations and to be able to represent the organisation in meetings with external agencies. The ability to work as part of a team to achieve the branch priorities is essential. To ensure the strictest confidentiality at all times in respect of your day to day work. To maintain professional boundaries at all times between self, support workers and service users. To ensure the company's code of conduct and dress code is implemented at all times. To ensure that Health and Safety responsibilities are adhered to in accordance with company Health and Safety policies and procedures. SPECIAL CONDITIONS In order to facilitate meeting this need of our services which operates 365 days/nights per year, it is an essential requirement of the job that the post holder will be required to work flexible and unsociable hours. This will include evenings, weekends, nights and Bank Holidays, and will also be expected to travel to local and surrounding areas.
- Contact
- West Midland Homebased Care
- Posted
- Reference
- CVWFCSC
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