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Customer Service & Sales Assistant

Basic job
Recruiter
Candidate Source Ltd
Salary
From £15,000 to £15,000 per year
Location
Atherstone
Job term
Permanent
Job hours
Full time

An exciting opportunity has arisen for a Customer Service and Sales Assistant based in Atherstone near Tamworth offering you an opportunity to be a part of a leading ecommerce business and the UK’s largest online retailer of trophies, medals and awards.

As a Customer Service and Sales Assistant your duties will include:

• Answering telephone calls and emails from both, customers and third party suppliers and couriers.
• Complaint handling.
• Tracking deliveries and orders.
• Arranging quotes and discounts.
• Up selling and cross selling.
• Meeting set targets and deadlines.

The role also involves preparation of weekly reports, general office duties and reconciliation of daily supplier deliveries.

An ideal Customer Service and Sales Assistant will hold the following skills and experiences:

• An outstanding telephone manner.
• Ability to demonstrate excellent communication skills both verbally and written.
• Have worked in a customer service or sales environment.
• Ability to build effective internal and external working relationships.
• Have a proven track record of sales and complaint handling experience.
• Be a competent user of MS Word, Excel and Outlook.
• Have knowledge of the internet and ecommerce.
• Educated to GCSE level or equivalent including English and Mathematics.
• Must be forward thinking, hardworking and reliable, be able to work under own initiative, whilst still being part of a close team.

The working hours of the role are Monday to Friday between 8.00am to 6.00pm (1 hour unpaid lunch break).

In return you will receive a salary of £15,000 per annum.


The first stage of the application process is to apply online.

Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.

Contact
Michelle Davies
Posted
Reference
F/TOFF0513

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Customer Support and Operations Manager

Basic job
Recruiter
Candidate Source Ltd
Salary
From £26,500 to £26,500 per year
Location
Atherstone
Job term
Permanent
Job hours
Full time

An exciting opportunity has arisen for a Customer Support and Operations Manager to join the UK’s largest online supplier of trophies, medals and awards and leading ecommerce business based in Atherstone Warwickshire, near Tamworth.

As a Customer Support and Operations Manager your duties will include:

• Contributing to short and long-term organisational planning and strategy as a member of the management team.
• Reconciliation and preparation of supplier invoices and statements.
• Analysing business demands and professionally managing a team of individuals based within the office and warehouse to exceed such demands.
• Monitoring business trend, utilising resource, developing / coaching individuals to up skill accordingly, driving / managing performance to exceed key performance indicators (KPI’s) and deliver customer excellence.
• Maximising the performance of the team against defined Key Performance Indicators (KPIs) through effective real time management.
• Demonstrating an understanding of managing performance and underperformance effectively.
• Chair formal meetings for the management of HR issues, whilst demonstrating an understanding of employment law.
• Chair team meetings, buzz meetings, 1-1 performance reviews and yearly appraisals, to achieved desired objective.
• Production of regular structured reports, with supporting proposals to grow the business.

An ideal Customer Support and Operations Manager will hold the following skills and experiences:

• Ability to demonstrate excellent communication and negotiation skills both verbally and written with individuals at various levels.
• An understanding of company finances, accounts and payroll.
• Have a proven track record of effectively managing a sales, customer service and operational teams.
• Experience of managing a team within an ecommerce business or a competent internet user for business.
• Drive initiatives within the business and team that contribute to long-term operational excellence.
• Be a competent user of MS Word, Excel, PowerPoint and Outlook.
• Must be hard working, a reliable role model, be able to work under own initiative, and confident with making business decisions and proposals, whilst still being part of a close team.
The working hours of this role are37.5 hours per week Monday to Friday between 8am to 6pm (1 hour lunch break).

In return you will receive a salary of £26,500 per annum.

Start Date - ASAP.

Please send your CV with a covering letter.


The first stage of the application process is to apply online.

Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.

Contact
Michelle Davies
Posted
Reference
May106AT

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Head of Service Delivery

Basic job
Recruiter
Hays - Midlands
Salary
Competitive
Location
Warwickshire
Job term
Permanent
Job hours
Full time

My client are a market leader in the field and are currently looking to recruit for a Head of Service Delivery who will be one of the senior members of the team.
You will be required to manage the technical delivery and third line support function to ensure that customers receive a good value for investment in IT change and support. You will manage all the delivery teams to ensure that the customers receive the service levels and the best class of support.
You will need to have strong stakeholder management skills as well as a strong technical understanding. You will be required to handle 3rd party relationships and work within a matrix management environment.
This is an exciting position that will require someone with a flexible attitude who is open to change and new ideas.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Contact
Matthew Wragg
Posted
Reference
1896357

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Payroll Team Leader

Standard job
Recruiter
JOBG8
Salary
From £23,000 to £25,000 per year
Location
England, Warwickshire, United Kingdom, West Midlands
Job term
Permanent
Job hours
Full time

Payroll Team LeaderTier 2 Payroll Team Leader - Rubery, Birmingham Role Summary To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries. Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives. To perform all duties in accordance with the company Health & Safety and Quality policy procedures. So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise Main Responsibilities: Administer and Implement Payroll Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Prioritises and actions daily tasks to be accomplished to meet SLA. Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Runs sample payrolls to ensure quality and resolve errors or deviations. Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing. Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation. Identifies and acts on issues which would impact delivery of SLA. Reviews and updates where necessary customer procedures and processes, and Northgate documentation. Provide Customer Service Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate. Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships Develops and maintains a good working knowledge of Northgate products and services. Develops and maintains effective relationships with internal/external customers and suppliers. Considers and escalates any new ideas which add value to the customer. Provide Technical Support Checks system accuracy by performing manual calculations to agree system output Recommends and agrees ways in which systems and procedures can be improved to enhance business performance Actions systems updates to ensure implementation Customer Liaison Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. Records customer issues and complaints to instigate corrective action. Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to. Provides information as requested by customers in terms of their contracts. Liaises with customer regarding disruptions to service levels and implement corrective action. Understands the customer SLA. Attends customer meeting's and Service Reviews as and when required Knowledge and Experience Essential Basic numeracy skills Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience Desirable IPPM Foundation/Practitioner (or working towards this qualification) Experience in an Outsourcing environment Essential PC literacy - Word and Excel (basic level) and Outlook Knowledge of payroll systems Desirable ResourceLink experience Customer and business focus High attention to detail Ability to work under pressure and meet challenging deadlines Takes personal responsibility for delivering results Team Player

Contact
Northgate IS
Posted
Reference
JSRB0003

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Senior Payroll Administrator

Standard job
Recruiter
JOBG8
Salary
From £21,500 to £24,000 per year
Location
United Kingdom, West Midlands, England, Warwickshire
Job term
Contract
Job hours
Full time

Senior Payroll Administrator - Fixed Term Contract 9 months Rubery, Birmingham Role Summary To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries. Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives. To perform all duties in accordance with the company Health & Safety and Quality policy procedures. So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise Main Responsibilities: Administer and Implement Payroll Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Prioritises and actions daily tasks to be accomplished to meet SLA. Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Runs sample payrolls to ensure quality and resolve errors or deviations. Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing. Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation. Identifies and acts on issues which would impact delivery of SLA. Reviews and updates where necessary customer procedures and processes, and Northgate documentation. Provide Customer Service Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate. Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships Develops and maintains a good working knowledge of Northgate products and services. Develops and maintains effective relationships with internal/external customers and suppliers. Considers and escalates any new ideas which add value to the customer. Provide Technical Support Checks system accuracy by performing manual calculations to agree system output Recommends and agrees ways in which systems and procedures can be improved to enhance business performance Actions systems updates to ensure implementation Customer Liaison Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. Records customer issues and complaints to instigate corrective action. Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to. Provides information as requested by customers in terms of their contracts. Liaises with customer regarding disruptions to service levels and implement corrective action. Understands the customer SLA. Attends customer meeting's and Service Reviews as and when required Knowledge and Experience Essential Basic numeracy skills Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience Desirable IPPM Foundation/Practitioner (or working towards this qualification) Experience in an Outsourcing environment Essential PC literacy - Word and Excel (basic level) and Outlook Knowledge of payroll systems Desirable ResourceLink experience Customer and business focus High attention to detail Ability to work under pressure and meet challenging deadlines Takes personal responsibility for delivering results Team Player

Contact
Northgate IS
Posted
Reference
JSRB0004

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Field Installation Engineer - �30k - Automotive - Warwickshire

Standard job
Recruiter
JOBG8
Salary
From £25,000 to £30,000 per year
Location
Warwickshire, West Midlands, United Kingdom, England
Job term
Permanent
Job hours
Full time

A Field Installation Engineer (Automotive) is required with knowledge of Electrical/Electronic Engineering and PLC's (ideally Siemens S7). Candidates with experience from the Fastener industry would be very well received. Due to continued company growth this organisation that supply Mechanical Fastening Systems and customised Automated Solutions for customers in the automotive industry requires a Field Installation Engineer (Automotive). Based in Warwickshire this Permanent position as a Field Installation Engineer will require extensive travel across the Warwickshire/West Midlands regions and the occasional travel around the UK and maybe Europe. Supplying services in to some of the world's leading automotive OEM's including JLR and BMW you will be required to: * Start-up of delivered sorting & feeding equipment and install tool installation heads at the customer sites. * During commissioning to conduct basic training of customer employees * Elimination of electrical faults or issues on the instructions of our electrical engineers * Conduct simple program changes to PLC * Elimination of faults in our equipment and tools at the customer's request * Advising the customer as part of the commissioning * Elimination of pneumatic and mechanical breakdowns The Field Installation Engineer should have the following skills/experiences: * Knowledge and expertise in technical training as an electrical engineer / electronics technician in industrial engineering. * Experience in metal forming (press shop) automotive environment (e.g. Industrial Mechanic specializing in systems engineering, Maintenance Technician, Toolmaker or similar) * HNC minimum technical qualification * PLC & HMI screen programming knowledge is desirable. * Fastener Industry experience would be viewed advantageously. This is an excellent opportunity for anyone with knowledge of PLC installations and Tooling equipment to develop their engineering skills. In return for your experience as the Field Installation Engineer this Warwickshire based company can offer you: * A competitive basic salary up to �30,000pa plus Bonus Scheme and a fully expensed Company Car (Estate). * A Comprehensive Benefits package including Private Healthcare and Pension. * A thorough 6 month training schedule and genuine career development. Demand for this role will undoubtedly be high an interviews are able to take place asap, so if you have knowledge of Machine Installations, PLC's and Pneumatics & Hydraulics please apply today. If you have any questions on the Field Installation Engineer (Automotive) role please contact Les Hines at Jonathan Lee Recruitment on [contact details removed] or email [contact details removed] . Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

Contact
Jonathan Lee Recruitment Ltd
Posted
Reference
891917

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Field Installation Engineer - £30k - Automotive - Warwickshire

Basic job
Recruiter
Jonathan Lee Recruitment Ltd
Salary
From £25,000 to £30,000 per year
Location
Warwickshire
Job term
Permanent
Job hours
Full time

A Field Installation Engineer (Automotive) is required with knowledge of Electrical/Electronic Engineering and PLC's (ideally Siemens
S7). Candidates with experience from the Fastener industry would be very well received.

Due to continued company growth this organisation that supply Mechanical Fastening Systems and customised Automated Solutions for customers in the automotive industry requires a Field Installation Engineer (Automotive). Based in Warwickshire this Permanent position as a Field Installation Engineer will require extensive travel across the Warwickshire/West Midlands regions and the occasional travel around the UK and maybe Europe.

Supplying services in to some of the world's leading automotive OEM's including JLR and BMW you will be required to:

* Start-up of delivered sorting & feeding equipment and install tool installation heads at the customer sites.
* During commissioning to conduct basic training of customer employees
* Elimination of electrical faults or issues on the instructions of our electrical engineers
* Conduct simple program changes to PLC
* Elimination of faults in our equipment and tools at the customer's request
* Advising the customer as part of the commissioning
* Elimination of pneumatic and mechanical breakdowns

The Field Installation Engineer should have the following skills/experiences:

* Knowledge and expertise in technical training as an electrical engineer / electronics technician in industrial engineering.
* Experience in metal forming (press shop) automotive environment (e.g. Industrial Mechanic specializing in systems engineering, Maintenance Technician, Toolmaker or similar)
* HNC minimum technical qualification
* PLC & HMI screen programming knowledge is desirable.
* Fastener Industry experience would be viewed advantageously.

This is an excellent opportunity for anyone with knowledge of PLC installations and Tooling equipment to develop their engineering skills. In return for your experience as the Field Installation Engineer this Warwickshire based company can offer you:

* A competitive basic salary up to £30,000pa plus Bonus Scheme and a fully expensed Company Car (Estate).
* A Comprehensive Benefits package including Private Healthcare and Pension.
* A thorough 6 month training schedule and genuine career development.

Demand for this role will undoubtedly be high an interviews are able to take place asap, so if you have knowledge of Machine Installations, PLC's and Pneumatics & Hydraulics please apply today.

If you have any questions on the Field Installation Engineer (Automotive) role please contact Les Hines at Jonathan Lee Recruitment on [contact details removed] or email [contact details removed] .

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

Contact
Les Hines
Posted
Reference
891917

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Self Employed Estate Planning Consultants / Will Writers

Standard job
Recruiter
JOBG8
Salary
From £75,000 to £75,000 per year
Location
England, United Kingdom, West Midlands, Warwickshire
Job term
Permanent
Job hours
Full time

Job Title: Self Employed Estate Planning Consultants / Will Writers Location: Nationwide Business Opportunity Salary: �100K+ OTE About Us Just Wills Group is the largest Will writing organisation in the UK. As a national company we focus on providing a complete estate planning service to customers across the UK. Our services have evolved to offer the full range of Estate Planning products. Founded in 1989 we continue grow and remain the leading UK Wills writing company. With amazing growth planned, Just Wills is looking to expand its Affiliate network across the UK to respond to the market demand from customers. As an Estate planning consultant you will be expected to provide a Will writing service to your clients. The role will involve taking Will instructions from a number of different sources, primarily from face-to-face meetings and home visits. Consultants will be supported by a large UK network of professional introducers and quality proven lead generation methods to meet your business plan to ensure your success. Consultants will benefit from industry recognised training accredited by the Society of Will Writers with on-going personal training and development. Top earners this year made over �100,000 per year with multiple income streams. Main tasks and duties Drafting a will is a specialist activity and Just Wills have built their service around helping clients understand the range of options available and constructing a bespoke solution and service that meets their client's needs for the future. As part of the service you will be expected to advise on: Estate Planning Wills Document Security and Legal Services Scheme Lasting Power of Attorney Advance Directives Trusts Probate and Trustee Services Land Transactions Business Services Skills Knowledge and Experience Required Desire and determination to have your own business within the structure and security of the Just Wills group Attention to detail Strong communication skills both written and verbal Excellent time management skills Ability to use own initiative Excellent client care skills Ability to deal with matters confidentially Full UK driving licence and own transport This is a Nationwide Business Opportunity

Contact
Just Wills Ltd
Posted
Reference
93240

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Self Employed Estate Planning Consultants / Will Writers

Standard job
Recruiter
JOBG8
Salary
From £75,000 to £75,000 per year
Location
Warwickshire, West Midlands, England, United Kingdom
Job term
Permanent
Job hours
Full time

Job Title: Self Employed Estate Planning Consultants / Will Writers Location: Nationwide Business Opportunity Salary: �100K+ OTE About Us Just Wills Group is the largest Will writing organisation in the UK. As a national company we focus on providing a complete estate planning service to customers across the UK. Our services have evolved to offer the full range of Estate Planning products. Founded in 1989 we continue grow and remain the leading UK Wills writing company. With amazing growth planned, Just Wills is looking to expand its Affiliate network across the UK to respond to the market demand from customers. As an Estate planning consultant you will be expected to provide a Will writing service to your clients. The role will involve taking Will instructions from a number of different sources, primarily from face-to-face meetings and home visits. Consultants will be supported by a large UK network of professional introducers and quality proven lead generation methods to meet your business plan to ensure your success. Consultants will benefit from industry recognised training accredited by the Society of Will Writers with on-going personal training and development. Top earners this year made over �100,000 per year with multiple income streams. Main tasks and duties Drafting a will is a specialist activity and Just Wills have built their service around helping clients understand the range of options available and constructing a bespoke solution and service that meets their client's needs for the future. As part of the service you will be expected to advise on: Estate Planning Wills Document Security and Legal Services Scheme Lasting Power of Attorney Advance Directives Trusts Probate and Trustee Services Land Transactions Business Services Skills Knowledge and Experience Required Desire and determination to have your own business within the structure and security of the Just Wills group Attention to detail Strong communication skills both written and verbal Excellent time management skills Ability to use own initiative Excellent client care skills Ability to deal with matters confidentially Full UK driving licence and own transport This is a Nationwide Business Opportunity

Contact
Just Wills Ltd
Posted
Reference
93242

Applied

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Hide this job Hide jobs with titles like this Hide jobs from JOBG8 Hide jobs in this location

Self Employed Estate Planning Consultants / Will Writers

Standard job
Recruiter
JOBG8
Salary
From £75,000 to £75,000 per year
Location
Warwickshire, England, United Kingdom, West Midlands
Job term
Permanent
Job hours
Full time

Job Title: Self Employed Estate Planning Consultants / Will Writers Location: Nationwide Business Opportunity Salary: �100K+ OTE About Us Just Wills Group is the largest Will writing organisation in the UK. As a national company we focus on providing a complete estate planning service to customers across the UK. Our services have evolved to offer the full range of Estate Planning products. Founded in 1989 we continue grow and remain the leading UK Wills writing company. With amazing growth planned, Just Wills is looking to expand its Affiliate network across the UK to respond to the market demand from customers. As an Estate planning consultant you will be expected to provide a Will writing service to your clients. The role will involve taking Will instructions from a number of different sources, primarily from face-to-face meetings and home visits. Consultants will be supported by a large UK network of professional introducers and quality proven lead generation methods to meet your business plan to ensure your success. Consultants will benefit from industry recognised training accredited by the Society of Will Writers with on-going personal training and development. Top earners this year made over �100,000 per year with multiple income streams. Main tasks and duties Drafting a will is a specialist activity and Just Wills have built their service around helping clients understand the range of options available and constructing a bespoke solution and service that meets their client's needs for the future. As part of the service you will be expected to advise on: Estate Planning Wills Document Security and Legal Services Scheme Lasting Power of Attorney Advance Directives Trusts Probate and Trustee Services Land Transactions Business Services Skills Knowledge and Experience Required Desire and determination to have your own business within the structure and security of the Just Wills group Attention to detail Strong communication skills both written and verbal Excellent time management skills Ability to use own initiative Excellent client care skills Ability to deal with matters confidentially Full UK driving licence and own transport This is a Nationwide Business Opportunity

Contact
Just Wills Ltd
Posted
Reference
93246

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