Recruiter

Candidate Source Ltd

Salary

From £15,500 to £15,500 per year

Location

Liverpool

Job term

Permanent

Job hours

Full time

As a nation-wide provider of refrigeration, mechanical, electrical and other core building services we are currently looking for a Service Controller to join our team based in Liverpool offering a salary of up to £15,500 pa.

This is a newly created role and the successful candidate will be responsible for allocating work to engineers within your allocated region in an efficient manner.

Your role will be made up of:

• Allocate calls to engineers in accordance with the Service level agreements across the client base within allocated region
• Follow customer requirements in order to ensure chargeable work can be conducted i.e. ensure quoted works raised to appropriate personnel for authorisation
• Keep the Service Administration Manager informed of any calls that are at risk of failing their SLA before 50% of their time has expired.
• Maintain acceptable level of backlog / open calls - Quantity / Age
• Consistently monitor and plan engineer workload for all open calls to progress to completion
• Ensure the customer is kept informed of job progress and attempt to resolve issues in a proactive manner
• Be knowledgeable of client and engineer locations within allocated area to ensure that the allocation of calls is the most effective
• Generate reports as required for both internal and external customers
• Support and update 3rd party systems as necessary

The ideal Service Controller will have the following skills and experiences:

• Have previous experience of working within a service based organisation
• Be computer literate
• Excellent communication skills both verbal and written
• Excellent customer service skills


In return you will receive a salary of up to £15,500 pa, 25 days holiday plus statutory

Unfortunately, due to the large volume of applications received, should you not hear back from the Company within 4 weeks, please assume that your application has not been shortlisted for the next stage of the recruitment process.



The first stage of the application process is to apply online.

Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.

Recruiter

LA International Computer Consultants Ltd

Salary

Competitive

Location

Leicestershire

Job term

Contract

Job hours

Full time

Service Manager

Location: Leicester, East Midlands

Rate: £400-425 per day

Duration: 3 months

Essential Skills:

- ITIL Service Management implementation
- Organisational Change Management
- PRINCE 2 Practitioner
- Change Project Management

MAIN DUTIES AND RESPONSIBILITIES:-

- Manage project initiation, delivery and closure activities, to ensure solutions are strategically aligned and moved seamlessly into operation.
- Manage communications with stakeholders to keep them informed of project matters ensuring that expectations are effectively managed.
- Manage and monitor the project team assigned to the project, applying and adhering to IT project management related processes.
- Be responsible for the effective and efficient budgeting, planning and management of financial aspects of the project.


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards)

Recruiter

NP Group

Salary

Competitive

Location

London

Job term

Permanent

Job hours

Full time

IT Managed Services are looking for a recent graduate with a couple of year’s experience working in a service provider or enterprise IT environment in service development, service delivery or service operations. You will be working in a team who works alongside Architects to understand incoming requests for new service capabilities (Exceptions and Variations); works in collaboration with service owners in the Service Design and Management team and Operational owners to perform quick feasibility/risk assessment of new service capabilities to meet customer requirements and/or satisfy Bid team RFP response. Documents risk score for each assessment based on defined criteria for rollup into board reports. Track progress of assessments to ensure completion within defined service level agreements. Attend regular board reviews of Exceptions and Variations.

Requirements

* College degree or equivalent
* 4+ years minimum experience working in a service provider or enterprise IT environment in service development, service delivery or service operations.
* Based in London

Other Skills/Abilities

* Strong understanding of information technology (IT)
* Certification or demonstrated competence in all aspects of ITIL v3 framework
* Competent computer skills (Microsoft Office suite)
* Strong written, verbal and presentation skills in English; other languages a plus.
* Individual of strong and confident character. Self-starter and problem solver.

Recruiter

Technical Kudos

Salary

Competitive

Location

Manchester

Job term

Permanent

Job hours

Full time

Job Title: Service Technician
Job Location: Manchester, North West
Salary: £Competitive

The Role

Reporting to the Division Manager based in Worcester, West Midlands, there is now a requirement for a Service Technician to join their team based in the North West region.

You will be responsible for the servicing and warranty repairs on cooling towers throughout the region. In addition to this task you will be required to support SPX Products, by looking for new business opportunities during the commissioning and elsewhere. You will be required to carry out inspections of existing customers equipment and issue reports from which quotes can be based.

Primary Responsibilities will include, but not be limited to:

· Servicing / cleaning and installation of new factory assembled cooling equipment.
· Surveying customers’ installations and recommending improvements.
· Supporting F.A.P sales with visits to assist with installation and assembly.
· Assisting sales personnel with information required for quotes.
· Ensuring your work is carried out in accordance with the latest Health & Safety guidelines.
· Taking part in inter-departmental training programs.

You will be travelling between sites on a daily basis and a company vehicle will be provided. Some out of hours, weekend or shift-work may also be required.

The Candidate

To be successful in this role, you will need to posses excellent English skills - both written and oral. As an SPX employee, you should also be interested in personal and professional development. Candidates should have a formal engineering qualification and at least five years experience in a similar position. You will be representing the overall SPX business so should be enthusiastic and approachable

Successful candidates should:

· Be computer literate
· Be adaptable and flexible
· Be self motivated
· Have the ability to make decisions and be responsible for them
· Have the ability to work alone, yet still be part of the team.
· Hold a full driving licence

The Company

SPX is a global multi-industry manufacturing leader committed to operational excellence and execution. With operations in over 35 countries with over 17,000 employees, we specialize in a diverse range of products serving various industries including power and energy, process equipment, vehicle diagnostic tools, pharmaceutical, food and beverage and oil and gas.



Keywords; service, cooling, industrial, cleaning, technician, engineer, mechanical, field, maintenance, support.


No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. You should receive a form of response within 28 days of applying. By applying for a vacancy through Kudos People Ltd you will automatically be allocated with a unique username and password to our award winning recruitment company. To take full advantage register your details in full and access thousands of vacancies. Should you not wish to complete your registration please email [contact details removed]

Recruiter

Fullbrook Consulting Ltd

Salary

From £70,000 to £80,000 per year + 15% Bonus + £7,200 Car

Location

South West

Job term

Permanent

Job hours

Full time

The Client:
Our client is one of the world’s leading communications integrators, specialising in providing communication network and services globally.

Role & Key Responsibilities:

• The candidate will work the Sales Director and Sales Team to develop, architect and achieve new or renewal managed services business
• Work with sales to manage an accurate managed service pipeline
• Attend allocated team meetings and contribute towards account and opportunity planning
• Offer leadership and expert knowledge towards proposals and propositions
• Promote the company at various events with a professional manner
• Establish and maintain relationships between customers and key stakeholders
• Act as the Managed Service design authority offering expertise and support towards customer opportunities from first contact to service operation
• Provide feedback to the company’s Managed Service portfolio
• Coach, mentor and develop others where necessary
• Contribute towards marketing and sales campaigns
• Identify issues and provide appropriate solutions within compliance to required standards
• Regularly measure and maintain high customer satisfaction

Skills & Experience:

• Comprehensive experience in the following:
o IT Service Management
o Managed Service Sales
o Managed Service design
o IT industry
o ITIL and other service management disciplines
• Proven success of working in sales, pre-sales, managing successful outcomes through virtual teams and profitable managed service solutions
• Advanced understanding of service management disciplines such as ITIL – ISO15000 and ISO20000
• Marketing experience
• Degree or equivalent desirable
• Sales management experience
• Understanding of various ICT technology
• Candidate must be pro-active, motivated and driven ability
• Management and leadership skills are essential
• Problem solving and analytical skills
• Communication, interpersonal and presentation skills

Location

• The South

Fullbrook Contact Information:
If this role is of interest to you and you believe that you have the pre-requisite skills for this role then please contact Lauren Baker Recruitment Consultant, Fullbrook Consulting Group, to discuss the role and your skills further.

Email: [contact details removed]

Fullbrook Consulting Ltd, Gothic House, Barker Gate, the Lace Market, Nottingham NG1 1JU

Telephone: + [contact details removed]

Recruiter

JM Group

Salary

Competitive

Location

Cambridge

Job term

Permanent

Job hours

Full time

Service Manager, ITIL, Service Transition

Leading Financial Services Client now requires an experienced Service Manager to be responsible for managing service issues throughout the business.

The Service Manager will be responsible for working with the functional technology teams to help ensure that technology delivers business aligned requirements on an on-going basis, to target, within a defined Service Level Agreement framework. The Service Manager will ensure that the SLA’s are delivered, measured and reported; using internal and external suppliers, in a timely and cost effective manner, to agreed OLA’s.

The Ideal Service Manager will have the following skills:

• Experience of managing / monitoring the service and performance for IT in a large complex business, ensuring KPI's and SLA's are met.
• Experience working with geographically dispersed teams of people in different countries
• Strong analysis capability and ability to drive process improvement, based upon statistical analysis of data
• Good decision making to ensure that SLAs are properly measured and managed
• Working Service Management and ITIL knowledge and experience of a similar role
• Strong knowledge of best practice processes for Service and Service Level Management
• Knowledge of varying reporting requirements for multiple, diverse stakeholders
• Excellent interpersonal skills with outstanding verbal and written communications.
• Strong process management background – particularly relating to Service Level Management
• Able to work with autonomy.
• Ability to time manage and prioritise workload.
• Be technically aware and have a demonstrable understanding of key IT technologies.

If you are a Service Manager with the relevant experience please respond in the first instance with a copy of your most recent CV.The JM Group and JM Digital are operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions.

The JM Group and JM Digital are an Equal Opportunities employer and we encourage applicants from all backgrounds.