Recruiter

i4 Jobs

Salary

From £23,000 to £26,000 per year

Location

Swindon

Job term

Permanent

Job hours

Full time

Helpdesk Supervisor Swindon £23k - £26k Are you a talented and motivated helpdesk professional? Committed to building a career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing 'stuff', then we want you to contact us about joining our team in Swindon, and building your career in IT. We need you to come and lead our helpdesk team. This is a career opportunity, not just a job. Building your career is what we do, join us on the helpdesk, get to know and understand the job, deliver excellence to our clients alongside your team and watch your career in IT take off. Helpdesk Supervisor - Role and Responsibilities: The role is based in our Swindon office working as part of a great team. Primarily phone based and using remote connectivity, you will be responsible for solving clients' IT problems and feeling good about doing it. We are life savers to our clients, we don't fix, we enable. Unlike other IT companies, we know that the helpdesk is the most important thing we do, you are the most important piece in our jigsaw, if you have client commitment at heart, we want you. Complete I.T.'s clients work with us because we are the best, it's not what we do, it's how we do it. We are Wiltshire's premier provider of IT support services, our clients range from 10 to 100 users and use the very best technologies. Helpdesk Supervisor - Person Specification: When the phone rings do you want to answer it or do you want someone else to answer it? This is a supervisory role but with client care and commitment at its heart and desire to be first to the phone, to be the hero ... we roll our sleeves up, we get involved, we develop our technical skills, we are the best and that means that you have to be the best to come and play with us. Relevant qualifications are desired, especially any MS qualification. You will already know something about MS-Exchange, MS Server, anti-virus products, backup exec, firewalls and network trouble-shooting, and ideally you will have previous experience of supervising a helpdesk team. Helpdesk Supervisor - Benefits: On offer are immense job satisfaction and loads of benefits including monthly technical and soft skills training and career development planning. We are a people and communications company operating in IT - there endless possibilities for growth and promotion - senior technical helpdesk support, field-based support, technical consultancy, account management to name a few. To apply for the role please forward your CV to [contact details removed]

Recruiter

Remit Resources

Salary

From £24,000 to £30,000 per year

Location

Dartford

Job term

Permanent

Job hours

Full time

Our client requires a Senior Helpdesk Support Analyst to join their busy and well established support desk. They are a small technical team supporting an active and demanding internal user base, the role is technical 1st / 2nd line responsible for first time fix and resolving as well as purely logging helpdesk calls.

They need someone with a solid technical background, upwards of 2 years in a technical helpdesk role or desktop support. Ideally someone who ultimately want to progress into an infrastructure or projects focussed position.

Technically, the environment is predominantly Microsoft based and the successful candidate will have working knowledge of Windows XP, Active Directory and Microsoft Office as well as Desktop Hardware i.e. PC`s, Printers, Laptops, PDA`s etc.

In addition to solid helpdesk / service desk experience and great customer service skills the right candidate will be a great communicator with the ability to quickly gain credibility and build relationships.

This role is urgent, with interviews available immediately for the right person.

To discuss this role in detail please send your CV to Richard Morgan at Remit Resources ASAP.

We have a sole agency agreement with this company.

Recruiter

Online Resourcing

Salary

Competitive + Up to £25,000 + benefits

Location

Bristol

Job term

Permanent

Job hours

Full time

Are you a talented and motivated helpdesk professional? Committed to building a career in IT? If so then Complete I.T. is almost certainly the next big career step for you.

Complete I.T is a fast growing, premier provider of IT support services in the UK who’s clients range from 10 to 100 users and use the very best technologies. They offer a wide range of managed IT services together with specific project delivery and have a growing reputation for the quality of their customer service.

Are you a talented and motivated IT professional, committed to developing your career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing ‘stuff’, then Complete I.T. want to hear from you.

This is a career opportunity, not just a job. Building your career is what Complete I.T do. They are looking for an experienced Helpdesk Advisor to join the helpdesk team. Get to know and understand the job, deliver excellence to their client alongside the team and watch your career in IT take off.

The role of Helpdesk Advisor is based at one Complete I.T’s clients site, a UK based Energy Company with sites in Bristol and Cirencester where you will be working as part of a new team. Primarily phone based and using remote connectivity, you will be responsible for solving the client’s IT problems and feeling good about doing it. Complete I.T knows that the helpdesk is the most important thing that they do. You are the most important piece in their jigsaw. If you have client commitment at heart, they want to hear from you.

To apply for the role of Helpdesk Advisor, relevant qualifications are desired, especially any MS qualification. You will already know something about MS-Exchange, MS Server, anti-virus products, backup exec, firewalls and network trouble-shooting to join us.

On offer are immense job satisfaction and loads of benefits including monthly technical and soft skills training and career development planning. Complete I.T offer endless possibilities for growth and promotion – senior technical helpdesk support, field-based support, technical consultancy, account management to name but a few.

If you would like to work for a people and communications company operating in IT and feel that you have the relevant skills to apply for the role of Helpdesk Advisor, please forward in absolute confidence a full curriculum vitae and covering letter to Online Resourcing by clicking the apply button and completing the short application procedure.

Job reference number: OLR5543

NB: Unlike a traditional recruitment agency, we guarantee that your application will be viewed by our client. It is a non-consultancy service and we manage the online application on their behalf.

Recruiter

IT Executive Recruitment

Salary

From £18,000 to £24,000 per year

Location

Northampton

Job term

Permanent

Job hours

Full time

Helpdesk/Desktop Support

All candidates must have a full uk driving licence and own transportation.

I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree. Candidates must live or be able to commute from the Northampton office. This is initially a Software Support Analyst role, which will involve providing telephone and email support to customers including troubleshooting their problems. This role will give the candidate an opportunity to grow into a development / technical consultant role within the Systems / Software development team.

You will need a good understanding of 1st/2nd line customer support, helpdesk support, SQL Server, HTML, IIS, Application Support experience.

This role will suit someone who has recently graduated from University and has a strong understanding in applications support / development including project work, technical specification, development, documentation and unit testing.

It is essential that all candidates have first class communication skills – both written and verbal, great team working skills, well organised, show initiative, logical thinker, work to strict deadlines and work effectively under pressure.

For the successful candidate, we offer a competitive package along with excellent career opportunities.

For more information please contact Graham Feegan on [contact details removed] or call [contact details removed] IT Executive Group is acting as an Employment Agency in relation to this vacancy.

Recruiter

Remit Resources

Salary

From £23,000 to £27,000 per year

Location

Dartford

Job term

Permanent

Job hours

Full time

Helpdesk / Service desk analyst (1st / 2nd Line support) needed to join a busy Helpdesk. Supporting a user base of around 400 the role will involve providing 1st Line Support against demanding SLA’s.

The role involves:

• Being the primary point of contact for all helpdesk calls and logging calls in the helpdesk system.
• Manage all Incidents in line with procedures
• Define, document and support the helpdesk services used by the business
• Monitor the progress of all calls logged to ensure they are satisfactorily progressed in line with service promise and customer expectations
• To resolve a high and continually improving proportion of calls in line with defined KPI’s and to manage calls that cannot be resolved at point of contact to ensure they are processed in line with SLA’s.
• Provide backup support to the Desktop Support Analysts, where calls can be easily resolved
• Maintain a “quality” IT service in accordance with agreed quality standard procedures.

The right person for this role will have a combination of technical skills as well as great communication skills. Any exposure to ITIL would be fantastic as would experience with change control and documentation.

This role would be ideal for someone with a couple of years experience who is ambitious to progress and in time, move into a more technical role.

Technical skills and experience will include:

• Working knowledge of Windows XP/7, Active Directory, and Microsoft Office.
• Support of desktop hardware – PCs, printers, thin clients, laptops, PDAs and Blackberries.

They have worked hard to create a very positive working environment, they invest heavily in both training and new technologies, this is a great place to work

To discuss the role in detail please send your CV to Richard Morgan at Remit Resources ASAP

Recruiter

Hays - North West

Salary

From £25,000 to £25,000 per year

Location

Bolton

Job term

Permanent

Job hours

Full time

HELPDESK ANALYST / SOFTWARE ASSET COORDINATOR
£25,000

This is a 12 month fixed term contract with a large manufacturing company. The work atmosphere is vibrant and a good place to work, you will also benefit from training courses and personal development.
The scope of this role is to provide technical support to 1st and 2nd line level; you will also take responsibility for training some non-technical staff in the usage of Google Applications for Business, such as the email application.

This gives you room to gain valuable experience in coaching, new technology and help desk support.
Skills required for this position are experience in a Windows environment, knowledge of using and providing support on Google apps for business, software licencing, providing coaching/training for non-technical staff, providing user support via phone, in person and VPN; and the ability to understand and explain technical EULA’s.

You will also need excellent communication and organisational skills, good interpersonal skills and happy to travel to other sites when required (car provided by the company).

If you feel you are suitable for this position please feel free to apply.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Recruiter

Remit Resources

Salary

From £23,000 to £27,000 per year

Location

Dartford

Job term

Permanent

Job hours

Full time

Helpdesk / Service desk analyst (1st / 2nd Line support) needed to join a busy Helpdesk. Supporting a user base of around 400 the role will involve providing 1st Line Support against demanding SLA’s.

The role involves:

• Being the primary point of contact for all helpdesk calls and logging calls in the helpdesk system.
• Manage all Incidents in line with procedures
• Define, document and support the helpdesk services used by the business
• Monitor the progress of all calls logged to ensure they are satisfactorily progressed in line with service promise and customer expectations
• To resolve a high and continually improving proportion of calls in line with defined KPI’s and to manage calls that cannot be resolved at point of contact to ensure they are processed in line with SLA’s.
• Provide backup support to the Desktop Support Analysts, where calls can be easily resolved
• Maintain a “quality” IT service in accordance with agreed quality standard procedures.

The right person for this role will have a combination of technical skills as well as great communication skills. Any exposure to ITIL would be fantastic as would experience with change control and documentation.

This role would be ideal for someone with a couple of years experience who is ambitious to progress and in time, move into a more technical role.

Technical skills and experience will include:

• Working knowledge of Windows XP/7, Active Directory, and Microsoft Office.
• Support of desktop hardware – PCs, printers, thin clients, laptops, PDAs and Blackberries.

They have worked hard to create a very positive working environment, they invest heavily in both training and new technologies, this is a great place to work

To discuss the role in detail please send your CV to Richard Morgan at Remit Resources ASAP

Recruiter

Revolution Recruitment Group

Salary

From £38,000 to £38,000 per year + c£38,000

Location

Worthing

Job term

Permanent

Job hours

Full time

Senior IT Helpdesk Technical Engineer - IT Managed Services
Shoreham-by-sea, West Sussex
c£38,000

The Senior IT Helpdesk Technical Engineer Opportunity:

We are a well-established IT and Technology company with offices in Shoreham-by-sea, West Sussex and London.

The Senior IT Helpdesk Technical Engineer position is the most senior technical role within the Service Desk team, responsible for escalation of incidents from the 2ND/3RD line Service Desk team, specifically focusing on dealing with major incidents and re-occurring incidents through problem management. It will also be responsible for on-boarding new customers, including site surveys and strategy recommendations via the management team.

Senior IT Helpdesk Technical Engineer Role:

This role will also be responsible for reviewing and accepting work being handed over by the project team, including configuration review, documentation and support process reviews. As well as being responsible for support of internal IT systems, including hosted solution platforms provided to customers.

This role will be significantly customer facing, so excellent communication skills and ability to interact with customers of all levels is imperative. Although primarily an office based role, there will be travel, for which, a vehicle will be provided as required.

The candidate must meet the following criteria:

> Must have previously worked for a computer dealer/reseller
> An extensive comprehensive understanding of IT and IT terminology including:
-- VMWare, including vCentre(vDRS, centralized storage, etc)
-- iSCSI/SAN technologies
-- VLANs, both port and tagging.
-- Specific experience of Sonicwall Firewalls/GMS
-- StorageCraft backup solutions
-- Windows 2003/2008/2012 server, including SBS 2003/2008/2011
-- Active directory management, Group Policy, DHCP, DNS, etc
-- Exchange 2003,2007 and 2010 server,
-- Citrix XenApp/XenDesktop
-- Most popular anti-virus products, i.e. McAfee, Symantec etc,
-- An excellent understanding of firewalls, routers, switches etc,
-- Backup solutions, i.e. Backup exec, Storage Craft

> Possess a willingness to learn and co-operate as part of a team
> Have confidence working in a busy often hectic environment
> Excellent telephone manner is required along with friendly customer service skills
> Attention to detail
> A logical approach to problem solving coupled with common sense,
> Good communication, literacy and organisational skills,
> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,
> Ideally live within a 25-mile radius of the office,
> Be able to work a 9:00am to 17:30pm and additional hours as required by the role, with additional rota on-call cover for key customers.

You may have worked in the following capacities:
IT Helpdesk Team Lead, ServiceDesk Escalation Manager, ServiceDesk Technical Consultant, Lead 3rd Line Helpdesk Manager.

Application Statement: By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

The Senior IT Helpdesk Technical Engineer is brought to you by RecruitmentRevolution.com – The UK's first online recruitment agency created 2005.