Recruiter

TUI Graduate

Salary

Competitive

Location

Kingston upon Thames

Job term

Permanent

Job hours

Full time

At A Glance
 
Based in Kingston
 
The purpose of this role is to:
- Deliver robust, reliable, well optimised high converting sites
- Use technology to ensure smooth customer journey
- Own system integration to ensure all platforms communicate effectively
- Ensures all work adheres to coding standards, is well documented and all changes are tracked
- Work as the in-house Drupal champion for the University Plus business cluster
- Explain technical issues clearly to non-technical colleagues
 
What You'll Be Doing
- Development and build of new websites and portals using the Drupal CMS
- Work with Design resource to deliver highly optimised sites that convert visitors to leads/bookers
- Own front end development projects and support Design resource
- Own all back end development including system integration through Web Services and XML
- Support, maintain and administer all existing websites, online accounts and booking system
- Work closely with the Ecommerce Manager/Head of Ecommerce to ensure web developments are delivered effectively and within timescales and budgets
- Deliver website optimisation projects through testing tools
- Extend and add functionality to the sites through new development and plug ins
- Use Drupal 7 to deliver device responsive sites
- Monitor all sites to ensure high site speed and optimised performance
- Proactively assist in project planning phase to ensure plans are realistic and delivered on time
- Work with the Port Solent Web Development team to deliver larger scale Drupal web projects
- Maintain a strong understanding of the Drupal CMS to ensure we maximise the capability of the system
- Ensure appropriate testing is in place before and after changes are made
- Implement tracking and analytics on the websites to ensure user activity can be analysed and monitored
- Understand the importance of accessibility, search engine optimisation and usability in web development
- Monitor competitor and other websites and suggest initiatives accordingly
- Ensure all coding adheres to web standards
- Manage and use Linux, Apache and MySQL in conjunction with hosting suppliers
- Ensure all work is well documented
- Use revision control systems (GitHub) to ensure all work is tracked
 
What We're Looking For
- Proven experience of working within a similar development role
- Strong understanding and knowledge of the Drupal CMS
- Strong knowledge of HTML, CSS and programming within web environments.
- Extensive PHP and MySQL experience
- Keen to learn and use online research to further personal knowledge
- Good general IT knowledge
- Good communicator
- Confident and efficient at dealing with outside suppliers
- Proactive, motivated and a self-starter
- Lateral and analytical thinker
- Excellent attention to detail
- Good team player
 
The Individual
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Kingston

Recruiter

Sports World

Salary

Competitive

Location

London

Job term

Permanent

Job hours

Full time

 
At A Glance
 
Based in London
 
Sportsworld is a leading international event management company founded in 1980. We have operated travel and hospitality programmes at the world's biggest international and domestic sporting events including the Olympic Games, Football World Cups and Wimbledon.
 
A fantastic opportunity to work for a leading travel company on one of their sport brands. Recently formed, TUI Travel Sport (division of TUI Travel PLC) currently consists of 7 UK and 4 international businesses focusing on travel to an d from global events. This role is based within Sportsworld, a leading international hospitality management company who operate travel and hospitality programs at the world's largest international and domestic sporting events including the Olympic Games, Wimbledon and Football, Rugby and Cricket World C ups. This role, working alongside the wider Divisional Distribution team is focused on delivering multi- channel marketing for all the Sportsworld brands. Sportsworld predominately deals with High Net worth customers and Corporate clients.
 
What You'll Be Doing
 
The Brand Manager will need to be an ‘all-rounder’ responsible for the following tasks:
- Executing the brand strategy across multiple channels
- Website content management
- Researching content, sourcing images and copywriting
- Email campaign marketing
- Website search optimization e.g. keyword analysis, landing page creation and link building
- Social content production and real-time conversation contribution
- CRM database management and campaign segmentation
- Working closely with technical and analyst resources on monitoring and improving website performance
- Managing 3rd party suppliers including PPC
- Contributing ideas on lead generation, social sharing and brand advocacy, viral marketing and tactical direct marketing
 
 
What We're Looking For
 
You will:
- Have experience working in a sales or marketing role – preferably with B2B experience
- Be comfortable at directing creative for marketing campaigns
- Have experience of content ownership of a website using a Content Management System
- Have a good working knowledge of online marketing
- Be organized, structured and a strong communicator (at all levels)
- Set up and continually review processes and share best practice with colleagues
- Be an articulate self-starter with a can-do attitude and a desire to see thing s through
- Be a commercially results driven, self-motivated individual
- Have high attention to detail
- Be driven by tracking results, gaining insights and adjusting behaviour
- Be comfortable in a fast-paced, frequently changing environment, with tight timescales and budgets
- Enjoy travelling and sport, ideally have a background working within the travel industry, B2B or within Sport
- Have a keen interest in building a career in digital marketing
 
You’ll be at an advantage if you have experience in:
 
- SEO best practice
- Copywriting
- B2B marketing practices and mediums
- Knowledge of HTML principals
- Email marketing, in particular Mailchimp/Cheetamail
- Experience in using Google Analytics
- Twitter broadcasting
- Experience in managing print material production
- Experience in managing PPC campaigns
- Familiar at using Photoshop and Illustrator Design
 
Job Division: Specialist & Activity
 
Location: London

Recruiter

Sports World

Salary

Competitive

Location

London

Job term

Permanent

Job hours

Full time

 
At A Glance
 
Based in London
 
Sportsworld is a leading international event management company founded in 1980. We have operated travel and hospitality programmes at the world's biggest international and domestic sporting events including the Olympic Games, Football World Cups and Wimbledon.
 
Within our Event Services department, which includes sales of hospitality, DMS, incentives and event services, the role is to proactively develop business with new and existing clients to achieve increased levels of profitable corporate and public sales.
 
 
What You'll Be Doing
 
- Full management of the sales process from identification of lead through to close of sale.
- Full management of and responsibility for the sales team.
- Key contact for DMS, Incentive and Event Services sales.
- To maintain and build upon relationships with existing active clients, including proactive telephone and e-mail account management to achieve repeat and increased sales.
- Research, identify and proactively target new clients for specific events in order to achieve increased sales for those events.
- Attendance at client meetings and trade events to further strengthen and develop client relationships and keep abreast of new facilities and services.
- Identify and proactively target new clients for specifically identified events in order to achieve increased sales for the delivery of event services
- Follow up of direct mail and e-marketing campaigns.
- Management of the sales database while proactively using this to identify and pursue lapsed leads/contacts.
- Responding to incoming sales enquiries, maximising opportunities to convert new business.
- Gaining a full and clear understanding of the Event Services range of products at all times in order to present those products in a persuasive manner and proactively up-sell any additional services or forthcoming events.
- Handling all related sales administration and rigorously updating the database and booking system.
- Attendance at events as necessary to maintain client relationships and keep abreast of new facilities and services.
- Consistently providing clients with an excellent level of service at all times.
- Participation in sales meetings and new initiative “think tanks”.
- Liaise with the Event Manager to check the availability of the Event Services products.
- Providing back up support to Event Managers as required.
 
What We're Looking For
- To succeed in this challenging and varied role, you will need to be able to demonstrate the following experience, skills and knowledge:
- Previous experience in sales and business development.
- An excellent command of English and a strong and confident communicator, possessing the ability to communicate with clients at all levels.
- The ability to develop lasting relationships with clients and to proactively develop and maintain these.
- Strong planning and organisational skills to develop pipeline sales.
- An ability to manage potential sales in a rigorous and consistent manner.
- Excellent administrative and IT skills.
- The ability to update and maintain the CRM software.
 
Personal Qualities
- The ideal candidate will need to demonstrate the following qualities:
- A confident, outgoing, energetic nature.
- A calm and unflappable manner at all times.
- Keen attention to detail and a process driven approach.
- Self starter who is prepared to do the administrative work needed to support an efficient sales process.
- A creative personality with the ability and willingness to extend skills where needed.
- Personal drive and ambition to deliver results
- A team player
- Strong sales development background over the phone and face to face
- Ability to quickly and successfully forge strong business relationships and build credibility with clients
- Work as part of a broader management teams with a desire to meet and exceed targets
- Commercially astute and strategic operator with excellent communicative skills
- Strong project management, analytical and presentational skills
- Knowledge and experience of the market place and an aptitude to welcome new products and services and follow through on marketing initiatives
- Effective negotiator
 
Job Division: Specialist & Activity
 
Location: London

Recruiter

TUI Specialist & Activity

Salary

From £16,000 to £18,000 per year

Location

Leeds

Job term

Permanent

Job hours

Full time

Aftersales & Operations Advisor

Based in Leeds
We are currently recruiting an Aftersales & Operations Advisor for our Austravel brand. Austravel are part of the Specialist Holidays Group Division which is part of TUI Travel PLC's Specialist & Activity Sector.
The successful applicant will follow operational and administration procedures for Austravel to ensure the smooth provision and accurate delivery of all client holidays. They will provide the highest level of prompt, accurate, efficient and cost effective services to all of Austravel's internal and external clients and suppliers whilst maintaining client loyalty.
What You'll Be Doing
• Authorise / Quality check all confirmed bookings, identifying potential savings & increased revenue opportunities for the business
• Conduct outbound calling to actively promote land products and extras to maximise profit and enhance the customers Austravel experience
• Manage GDS airline queues
• Ensure that all post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner to ensure all clients enjoy problem free travel arrangements
• Ensure all in resort issues are resolved in resort
• Ensure that all customer contacts are handled quickly, efficiently, and in accordance with the high standards of customer care that the company aims to offer
• Investigate & resolve complaints received from customers in relation to pre-departure confirmed bookings
• Achieve and exceed call handling productivity targets for number of calls achieved, call duration and clerical time
• Demonstrate a sense of urgency to changing call volumes and adapt as required
• Ensure the delivery of late booking details to the UK and overseas representatives and airlines 
• Suggest improvements and change to meet the business needs.
• Actively seek to improve the level of service offered to customers with a commitment to go the extra mile and exceed customer expectations every time
• Take ownership and accountability of own quality of work to minimise the risk of errors
• Monitor Foreign Office Travel Advice, weather conditions and other operational factors that affect travellers in liaison with TUI Duty Office to ensure that we are coinciding with group policy on any operational issues and that we are working together effectively
• Co-ordinate and work closely with Head Office to implement company emergency crisis procedures in the event of a force majeure
• Log all issues accurately and consistently
What We're Looking For
• Passion for travel and has ideally travelled to Australia and / or New Zealand
• Delivery of high customer service and commitment to exceed customer expectations
• Track record of achieving and exceeding sales and service targets
• Highly travel sales and service motivated
• Excellent communication skills and the ability to build strong trusting relationships with customers
• Ability to work under pressure and meet sales calls handling targets with a strong sense of urgency
• Highly numerate and literate with an excellent attention to detail
• Ability to make decisions
• Pro-active problem solver and takes ownership for own performance and development
• Committed and flexible approach, a strong team player
• Confident and self motivated to exceed targets 
• Sound computer literacy - Amadeus, Travelink, Intranet, Outlook
• Ability to work extra hours during times of crisis
• Understanding of airline contracts

Recruiter

Flexiski

Salary

Competitive

Location

Surbiton Hill

Job term

Contract

Job hours

Full time

At A Glance Location: Surbiton Fixed-term contract until March 2013 Flexiski is part of TUI Travel PLC and specialises in tailor-made ski breaks for individuals, families and corporate groups to 21 of the most prestigious ski resorts. In addition to our own properties, we offer an extensive selection of hand-picked hotels throughout Europe, Canada & North America. From the moment they call until they arrive back in the UK we want to make sure that the service our clients receive is nothing short of exceptional. Whether they are looking for a long weekend, a mid-week break or a more traditional seven-night holiday our UK and overseas staff are on hand to ensure an unforgettable holiday experience. Overview of role A fantastic opportunity for the role of a temporary ‘sales consultant’ has arisen within Flexiski. As a sales consultant you will be the first port of call for client’s looking for a ski break therefore first impressions count. You will be planning and organising your client’s trip including everything from accommodation and flights to event management service and ski school. You will need to be pro-active and organised as this role includes managing your booking after-sales and accounting. What You'll Be Doing - Selling tailor-made bespoke skiing holidays professionally to both direct and corporate clients - Meet and exceed sales targets - Precision planning and management of event itineraries - Booking management including pre and post departure sales and administration - Consistently delivering an exceptional level of service to every client - Supplying clients with timely and accurate product information - Developing and maintaining strong customer relationships - Offering your full support and cooperation to all Flexiski colleagues - Occasional assistance with “one-off” tasks and projects as dictated by the evolving needs of the business - Any other duties as instructed by your line manager What We're Looking For - Strong customer focus - Previous sales experience preferable - Excellent telephone manner - A genuine passion for winter sports with first hand experience and knowledge of travel destinations - Sales and target driven - Attention to detail with exceptionally high standards What We Can Offer - Competitive salary - Holiday entitlement of 25 days - Affinity reward scheme – online discounts on products & services - Late seat and accommodation offers - Childcare vouchers - Cycle to work scheme - In-flight discount of 20% - Foreign exchange discount at TUI retail outlets - Contributory Pension scheme - Career progression opportunities Job Division: Specialist & Activity Location: Surbiton