Recruiter

OPM Response Ltd

Salary

Competitive

Location

Newcastle upon Tyne

Job term

Permanent

Job hours

Full time

- Location: North East
- Job Type: Fixed Term Contract
- Good salary and benefits package

OPM are currently working with this global developer, publisher and distributor of many of the industry’s best selling games to secure crucial hires. Their UK studio, founded in 1989 has sales of over 14 million of its well-known AAA franchise.

OPM is looking for an experienced Community Developer to work closely with the Community & Marketing teams. Essentially the position is to manage the content and communications for the studio and a project associated with a game. Working across FaceBook, Twitter, YouTube, Google +, websites and other social media to pro-actively action original events and campaigns to maximise brand loyalty for the long term and ensure community management plans are synchronised with communication plan. You will be working within the Marketing team.

Responsibilities:
• An expert in Internet marketing the Community Developer should propose innovative actions to the brand and communications managers utilising the latest technologies and trends.
• Propose processes and technology improvements to create a more efficient workplace. Staying abreast with competitive online trends and share this information with other internal departments.
• Maximise customer loyalty via all social media channels and websites to promote, where feasible sign up, higher numbers / targeted take up of product.
• Ensures high level of market knowledge : analyses the competition, looks at technology trends, competitive community actions
• Proactively develops and implements innovative community actions
• Studies EMEA community management plan and proactively suggests improvements, changes depending on local requirements
• Gains an intimate knowledge of the products: key selling points, walkthrough, etc.
• Makes updates to the official websites and reacts quickly to make any urgent updates as required
• Plans special / launch events carefully to ensure delivery on time and that they meet necessary approvals (local marketing, EMEA marketing, legal, sales etc.)
• Provides weekly feedback to local brand manager and communications manager on the development and issues of the communities so that this feedback can be passed to EMEA marketing / development teams
• Highlights any significant changes to the community management plan at the earliest possible time to the appropriate brand manager
• Ensures weekly updates are provided to the local webmaster so that he has enough content to keep the portal regularly updated. Including updating head office communications
• Moderates community applications including forums, bulletin boards and chats. Answer questions on social media in a professional and on brand tone.
• Organises and supervises volunteer moderators and fan sites.
• Recruits and animates opinion leaders in the community including fan-site webmasters
• Manages local communication crisis’ as necessary and prioritises work appropriately
• Provides local online competition analysis to marketing and PR teams
• Provides weekly feedback on website traffic to EMEA community managers as well as local brand managers and communications manager
Job Requirements:
• Strong interest in popular culture - music, fashion, art, games
• Solid writing skills
• Excellent verbal communication
• Excellent organisation
• Community experience
• Games industry experience, previous track record of having worked in a similar position.
• Knowledge of HTML and web editing tools (Dreamweaver, Photoshop)
• Advanced knowledge of Internet / communication technologies (IRC, FTP, HTTP, IP, video streaming etc...)
• Diplomatic, calm and professional under pressure


For the opportunity to be part of this team please send your CV FAO Richard to [contact details removed] or call + [contact details removed] Richard Savva | Business Development Manager and Senior Recruitment Consultant
OPM Response Ltd | Ground Floor, Anderson House, 228 Old London Road, Marks Tey, Colchester, CO6 1HD | Direct Line: + [contact details removed] | Email: [contact details removed] | Skype: richard.savva.opm | LinkedIn: Click Here | Twitter: Click Here | Games Analytics Network Click Here

The salary bracket is approximate and is no guarantee of the income on offer. Salary and benefits will be discussed with candidates at interview with the company and are individually negotiated by OPM.

Recruiter

Randstad Education Group

Salary

Competitive

Location

Newcastle upon Tyne

Job term

Temporary

Teaching Assistant Job for an 'Outstanding' Special Needs Schools in Newcastle upon Tyne We are currently recruiting exclusively on behalf of an 'Outstanding' Special Needs School in Newcastle upon Tyne for Teaching Assistants. Randstad Education is the UK Market Leader. We have been helping teachers and support staff to find temporary and permanent education jobs for nearly twenty years. Working with over 2,500 schools each week, we can find the right match for your skills. The school we are recruiting for have continued to grow in size and importantly in student progress and as a result are looking for additional Teaching Assistants. The School Is recognised within the North East of England as a leader in education for children with special needs. Their most recent OFSTED report was 'Outstanding' and as such they have frequent interest from families wishing their children to join the school from across our region. The school's ethos is to inspire and stretch every child within their education through the schools 'can do' approach. Enablement and engagement is key and all staff within the school work as 1 large team to ensure this. The Child… The school supports children with range of special needs including BESD, Autism, Speech and Language, Profound Learning Difficulties in their education whilst following both the National Curriculum and also learning programmes outside the NC that support the education of the child. The Job…… Our school are looking for individuals who can support their children in the classroom setting and whilst Special Educational Needs experience would be advantageous it is not essential. What is essential is that the ideal candidates come with flexibility of working hours, ability to adapt to different classroom settings (dependent on the children's needs/ages) and an understanding that our clients wish their children with special educational needs to be supported through encouragement and not enclosure. If you wish to support the learning and future of children with special needs and feel you have the ability to encourage personal learning and growth, please contact us urgently as these positions (subject to registration) are available within the next month. It is essential that you have a minimum of NVQ Level 2 in Education or equivalent and must be prepared to take DBS, List 99 Checks, references upon request and an informal interview by ourselves and our clients. In reward to our Teachers hard work and commitment we provide competitive rates of pay with no hidden deductions, a refer to a friend scheme, access to Randstad Educations online CPD portfolio, long –term and permanent job opportunities, a dedicated consultant with a 24 hr. on call facility and an honest and trustworthy approach that matches you to the right school. To discuss this in more detail, please contact Marie Young on either [contact details removed] or call [contact details removed] All Candidates will be subject to Randstad Education's child safety standards and UK Eligibility checks.

Recruiter

Randstad Education Group

Salary

Competitive

Location

Newcastle upon Tyne

Job term

Temporary

Year 3 Teacher Job for a large Newcastle upon Tyne School Randstad Education are working exclusively with a school in Newcastle upon Tyne who are seeking to appoint a highly motivated and enthusiastic KS2 Teacher. The successful candidate will be required to cover three terms starting in September 2013. Randstad Education is the UK Market Leader. We have been helping teachers and support staff to find temporary and permanent education jobs for nearly twenty years. Working with over 2,500 schools each week, we can find the right match for your skills. The School A large, modern school with a rich social and cultural mix, committed to providing the very best possible education for all pupils. This school was marked as 'good' by it's most recent Ofsted inspection. The Child The school aims to create, maintain and promote a positive and happy atmosphere in which children can learn and achieve their full potential, both personally and academically. They aim to enable their children to develop their own ability to question and discuss matters as well as encouraging them to find practical solutions and answers to their work. The Job The School is seeking to appoint a highly motivated and enthusiastic KS2 Teacher to work in Year 3, to provide high quality provision for all children within a safe, secure, happy and caring environment. The successful applicant will be expected to plan, prepare and deliver lesson across the primary curriculum. To apply for this role, you will need to meet the following criteria: - Eligible to work in the UK - Fully qualified and experienced to teach upper primary - Familiar with the UK curriculum - Valid references, DBS/police checks Successful applicants will need to possess the following skills: - Exceptional literacy and numeracy skills - Outstanding teaching skills - Positive and creative approach to teaching - Excellent classroom and behaviour management skills - Highly organised with excellent preparation - Excellent communication skills with pupils, staff and parents. We provide competitive rates of pay with no hidden deductions, a refer to a friend scheme, teacher of the term awards, access to Randstad Education's online CPD portfolio, long –term and permanent job opportunities, a dedicated consultant with a 24 hr. on call facility and an honest and trustworthy approach that matches you to the right school. To discuss this in more detail, please contact Stephanie Davies at [contact details removed] . Or call [contact details removed] All Candidates will be subject to Randstad Education's child safety standards and UK Eligibility checks.

Recruiter

Candidate Source Ltd

Salary

From £10,000 to £10,000 per year

Location

Tyne and Wear

Job term

Permanent

Job hours

Full time

A Gosforth based company that operates managed service centres in the EMEA region on behalf of the client portfolio, including many of the world’s largest banks and building societies is seeking a Collections Team Manager to join their team. Your role is to manage, lead and motivate a team of Customer Services Customer Advisors and Senior Advisors responsible for handling all contact centre activities in line with client requirements.


Your duties as Collections Team Manager will include:

• To ensure the smooth running of the day to day operation. This includes all back office functions, inbound / outbound calls and ad hoc requests to ensure all Service Level Agreements are achieved
• To establish and proactively develop compliance standards that ensure that the company and the client comply with their legislative obligations and FSA regulations
• Building and maintaining strong working relationships with internal and external business partners
• Helping maximise gross profit through effective and proactive resource and process management through absence management and process efficiencies
• Participating in Customer Service recruitment activity
• Regularly appraise and review staff in line with Company methodology for probation, objective-setting and appraisal management
• Understand and maintain all people management metrics, including performance management, conduct management and time and attendance reporting


The ideal Collections Team Manager will have the following skills and experiences:

• Previous experience within a collections operation
• Minimum academic qualifications in line with industry standards (e.g. UK - A Level standard)
• Must have previous experience of managing a team
• Previous exposure to management in a contact centre / call centre environment
• Experience in collation, analysis, interpretation and presentation of statistical information
• Knowledge of FSA requirements
• Familiar with the Financial Services Authority’s requirements for complaint handling
• Knowledge of the Data Protection Act regarding subject access
• Cards experience as desirable but not essential





The first stage of the application process is to apply online.

Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.

Recruiter

Candidate Source Ltd

Salary

From £45,000 to £45,000 per year

Location

Tyne and Wear

Job term

Permanent

Job hours

Full time

An exciting opportunity has arisen for a Customer Service Operations Manager based in Gosforth, Tyne and Wear to join an expanding company to ensure best practice day-to-day process and people management on a client operation. This includes the management of an account to budget and responsibility for operational client management activity.

The Customer Service Operations Manager is responsible for productivity and performance, across all teams, against contractual service levels and the client’s operational excellence model. This role is responsible for the management and support of the Team Managers.

As a Customer Service Operations Manager your duties will include:

•Supporting the implementation of a project plan, to set-up operations to agreed design, timescales and budgets.
•Managing ‘Operations’ strand activity and ensure efficient delivery of relevant areas of the set-up
•Inputting the Terms of Reference, Operational Manual and all relevant ‘quality’ and operational documentation.
•Delivering the allocated part of the operation within agreed budgets, service levels and business targets.
•Helping maximise gross profit through effective and proactive resource and process management, and through effective cost control.
•Participating in regular, proactive reviews of operational processes, aimed at developing efficiencies that will support the growth of the business in terms of both revenue and client service delivery.
•Managing business processes, such as time and attendance and ACD reporting, to ensure accurate flow of information internally and externally.
•Proactively seeking and reporting, in conjunction with other Operational Managers, areas for business growth and development.
•Using agreed company methodology to proactively plan for the effective delivery of resources to best meet call/contact flow requirements.
•Supporting forecasting and capacity management activity through information exchange and thorough individual forward planning at the team level. Encompasses attendance, retention, campaign and roster management.
•Reviewing and interpreting management information, performing analysis with a view to predicting and proactively improving operational and campaign productivity and success rating.
•Proactively collating data and information from all available sources to improve planning and forecasting activity.
•Communicating successes and areas for improvement.
•Contributing to resourcing and recruitment planning. Plan and lead all agent recruitment activity, representing TMS as an employer of choice.

An ideal Customer Service Operations Manager will hold the following skills and experiences:

•Previous management experience.
•Previous experience working in a banking environment in particular within a credit card function.
•Previous experience of working within a Contact Centre or outsourcing operation.
•Experience of working closely with key stakeholders.
•Previous experience of leading and motivating teams to achieve results.

Behavioural Competences:

•Compliance and regulations.
•Attention to detail/quality orientation.
•Coaching and Communication Skills (written and verbal).
•Negotiation Skills.
•Innovate and Flexible approach.
•Planning and Organisation skills.
•Motivational and inspirational.
•Teamwork.
•Industry, organization and job knowledge.
•Integrity, respect, honesty and responsibility.
•Leadership.
•Energy.

In return you will receive a salary of up to £45,000 pa depending on experience.


The first stage of the application process is to apply online.

Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.