Recruiter

TUI Specialist & Activity

Salary

Competitive

Location

Surbiton Hill

Job term

Permanent

Job hours

Full time

At A Glance Based in Surbiton. We are currently recruiting a Web Sales & Operations Senior Executive for the Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. Involved in a range of smaller scale e-commerce tasks and activities, the Web Sales and Operations Senior Executive will be responsible alongside the Head of Web Sales and Operations for the day to day management across the Crystal websites. They will be involved in all brands within TUI Ski and are expected to push the boundaries of what is achievable. We’re looking for someone with passion and drive for both skiing and online that aspires to be in a management role within 6-12 months. The online channel is a strategically critical route to market and the Web Sales & Operations team is central to its growth as a driver of business success.
What You'll Be Doing 1. Business As Usual Planning - Be the go to person for all online queries and questions - Take ownership of the day to day planning/running of website releases including co-ordination of team activities - Facilitate the prioritisation of requirements across the various brands and websites - Communicate online developments with relevant business stakeholders and other relevant departments - Manage expectations throughout the business - Looks to improve processes - Produce weekly & monthly trading reports 2. Website Development & Design - Have a passion for technology - Ensure for every development there is a clear objective that can be measured - Attend weekly prioritisation meetings - Provide functional specifications for web developments when required - Manage developments to be customer centric and look for the best possible user experience - Work with the content team to ensure website showcases all products & brands to the best of their ability 3. Sales/Marketing/Commercial - Have a passion for sales on and off line - Support all departments with answering any web queries - Establish good relationships with key stakeholders to get a better understanding of commercial/business drivers for online developments - Co-own the performance of web sales alongside the Head of Web Sales and Operations/Rest of the Business and suggest ways to improve conversion. - Work closely with the offline marketing team to ensure websites are always on brand - Constantly review the websites and look for new ways to improve the conversion - Attend weekly campaign meetings - Work closely with the Web Performance Manager to understand common user struggles / where the best potential conversion optimisation can be carried out 4. Product/Inventory - Have a passion for understanding systems - Work with product to ensure website content is up to date - Ensure when new products are considered web is involved in the initial setup - Work with inventory to ensure any new products will be bookable online 5. Testing - Ensure websites works across all supported browsers for all future developments - Work with the Head of Web Sales & Operations to ensure all developments are tested before sign off - Communicating testing schedules with relevant departments 6. Key relationships - Web Sales and Operations - Sales - Commercial - Product - Inventory - Marketing - Web Development What We're Looking For - 2+ years’ commercial experience working for large B2C or B2B websites, working in multi-disciplinary teams - Knowledge and understanding of all E-Commerce related disciplines including conversion optimisation, management info, web analytics, user experience, online marketing, web project management - Passion for technology - Pass for skiing - People person - Excellent organisation skills - Ability to multi-task - Excellent verbal and written communication skills - Self starter What We Can Offer - Competitive salary - Holiday entitlement of 25 days increasing with service to 28 days - Holiday concession purchase - Affinity reward scheme – online discounts on products & services - Late seat and accommodation offers - Childcare vouchers - Cycle to work scheme - In-flight discount of 20% - Foreign exchange discount at TUI retail outlets - Contributory Pension scheme - Career progression opportunities Job Division: Specialist & Activity Location: Surbiton