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- From £16,000 to £16,000 per year
- Newark and Sherwood
- Job term
- Job hours
- Full time
Account Manager / Customer Support + Exl Career Progression
NSK is a global Japanese leading supplier of bearings, automotive components and precision & mechatronic products. With a turnover of €6 billion, the NSK Group employs more than 26,000 people worldwide.
Position: Customer Services Representative
Location: Newark, Nottinghamshire
Salary: £Competitive + Excellent career progression opportunities
The role of the Account Manager / Customer Support is to represent NSK and its customers, providing technical and commercial responses to achieve sales orders and build customer relationships. The NSK product range includes approx. 32,000 different parts and this role will advise customers on parts that can be sourced and recommend alternatives. The Customer Service Representative will gain extensive product knowledge over time through NSK’s comprehensive training programme.
a) Internally responsible for a designated number of customer accounts to advise on pricing, availability, delivery, problem solving and provide basic guidance on features and benefits, offering alternatives if required.
b) Learn product and system knowledge to meet customer’s needs in particular to process orders, forecasts and schedules, acknowledging customers as appropriate. Liaise with field sales, supply and logistics personnel as appropriate.
c) Prepare, price and deliver quotations using bespoke systems.
d) Follow up on enquiries and quotations to ensure NSK maximise new opportunities.
e) Closely monitor customer order books and liaise with internal departments and customers to ensure on time delivery.
f) Liaise with customers and internal departments to find a balance between the customer’s needs and NSK’s ability to supply profitably.
g) Build professional relationships with customers so that NSK becomes their preferred supplier which will include phone, e-mail, fax and representing NSK during customer meetings.
h) Analyse customer’s technical and commercial requirements.
i) Co-ordinate actions needed to solve customer problems to maintain business relationships.
ESSENTIAL SKILLS / EXPERIENCE:
a) Proven Customer Service experience (preferably in a similar role).
b) A minimum of 3 GCSE’s at grade C or above including Maths and English.
c) Ability to understand and use Company technical literature.
d) Good keyboarding skills and computer literate including Microsoft Office Suite Software, and experience of bespoke systems.
e) Effective written and oral communication skills.
f) Good and confident telephone manner with the ability to resolve conflict in a calm and professional manner.
g) Self motivated and driven by achievement of deadlines and specific targets.
DESIRABLE SKILLS / EXPERIENCE:
a) Experience or interest in the Automotive industry and how things work
You may have experience of the following: Customer Service Representative, Ball Bearings, Customer Support, Helpdesk, Customer Service Advisor, Account Manager, Contact Centre Advisor, Sales Support, Precision Components, Administrator, Client Advisor, Account Executive, Customer Service Administrator, Service Delivery Executive, Customer Liaison, Sales Administration, etc
This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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