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- Universal Utilities
- From £18,000 to £30,000 per year + Basic + uncapped commission - OTE 28K
- Job term
- Job hours
- Full time
Telesales Manager - Retentions Manager
Employing over 500 people throughout our 12 regional offices, Unicom is the UK's largest and fastest growing independent telecommunications service provider specialising in the small to medium-sized business market, with an annual turnover of over £60 million. In recognition of this, the company has featured several times in the Sunday Times Profit Track 100, Fast Track 100, and Tech Track 100. We currently provide line rental, telephone calls, broadband, mobiles, and directory enquiry services to over 100,000 business customers.
Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First, and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles. Full training is provided for all roles.
You will report directly to the Retentions Department Head, and will be responsible for the day to day management of the Renewals team, including 2 Supervisors and approximately 20 advisors.
It is imperative that you are an excellent people motivator and can inspire the team to perform at the highest levels. With a ‘hands on’ approach your responsibilities will cover team motivation, training, call monitoring and raising call standards, analysis of kpi’s, audits, employee compliance and managing personnel issues. You may also be required to deal with escalated calls or larger customers from time to time. This is a varied role where the ongoing development of supervisors and advisors is critical. In the future, as you progress in the role, you will be given the opportunity to extend your managerial responsibilities further.
Ideally, applicants will have gained at least 2 years sales manager experience within a sales or retentions type role. You will also need to demonstrate an ability to implement and analyse business processes to maximise efficiency within the department. This role is ideal for someone that has thrived in a sales environment and is looking for a new challenge with a company that can offer genuine career progression and excellent development prospects.
• Uncapped Performance Related Bonus Scheme
• Two salary reviews per annum
• Up to 33 days holiday per annum
• Excellent promotional opportunities for motivated individuals
• Additional incentive schemes
• Full and comprehensive three week introductory training in the role
• Continued training to help develop skills and abilities
• Training Support Scheme
• Work for an Investors in People accredited company
• Regular subsidised social events
How to Apply
If you are interested in taking advantage of this Telesales Manager role please apply online including your covering letter and CV stating which role you are applying for.
- Aurelia Bowerbank
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