Our site uses modern web tools not supported by your browser. For the best experience on our site,
please upgrade to the latest version of your preferred browser using the settings menu.

Our site requires Javascript. Please check that you have Javascript
enabled in your browser settings and are using a browser which supports it.

Close

1 result

Hide

IT Support Manager

Basic job
Recruiter
Chaine Solutions
Salary
From £35,000 to £420,000 per year
Location
Newbury
Job term
Permanent
Job hours
Full time

The IT Support Manager is a key position in the team and will be responsible for the management and development of the IT support team.

The job holder will provide regular reports on issues relating to service support operation and will provide day to day management oversight for the service desk to ensure incidents, service requests and escalations are dealt with in a timely fashion.
They will also ensure that quality and customer satisfaction levels remain high for all support areas and manage small scale / peripheral projects relating to the improvement of existing services.

The job holder will provide management and technical support to the development team during critical periods of large scale projects and initiatives.

Essential Skills and Experience
• 3 years + previous experience in the management of an IT Support Team
• Must have proven experience in IT Support (1st & 2nd line), Systems Administration and People Management experience
• Must have experience in designing and implementing training to staff or coaching and be able to demonstrate they have developed skills and knowledge within a team
• Must have experience of ticketing systems
• The job holder will be required to communicate internally at all levels of the group from the Chief Executive through to frontline customer facing shop staff. The job holder will also need to communicate effectively with external customers, and have the required confidence to do so.

• The job holder will be required to utilise the most appropriate method of communication medium according to the task they are performing. This could mean not relying solely on one form of communication channel (e.g. email). The job holder will need to mix their communications according to the task and person/s they are communicating with.

• The job holder will hold regular meetings with peers and colleagues within the company to provide workload updates and identify any areas of concern, re-prioritizing as appropriate.

• The job holder will prepare monthly reports on the performance of the team and the status of on-going projects.

Package
• Circa £40K
• up to 5% annual bonus based on performance and specified targets being achieved
• Pension
• Life Assurance x 4 basic annual salary
• Mobile phone
• Laptop
• 25 days holiday + Bank Holiday’s

Contact
Aren Besim
Posted
Reference
IT-NB

Applied

Your application for ‘IT Support Manager’ has been sent

Your application has been successfully sent. Thanks for applying!

Loading

Register

What should I enter?

Password tips

To make your password strong:

  • 8 characters minimum, the longer the better
  • Use upper and lowercase letters, numbers and punctuation
  • Don't use easily guessable words like your name or email or the site name
  • Don't use a password you already use on another system
  • Change your password regularly

By clicking Register you agree to our Terms and Conditions, Privacy Policy and Cookie Policy

Use another account What does this mean?

Please enter a personal, not work, email address.

Thanks for registering.

This email address was used to apply for a role without registering on the site. To confirm it is your email account we have sent you an email. Please click on the link in the email when you receive it.

Log in

I've forgotten my password

No account? It's free to register

Use another account What does this mean?

Forgotten password

Enter your email address, and we'll send you a link to reset your password

If is in our records we will send a link to reset your password to that address.

Having problems?

Please check the spelling of the email address one more time.

If you don't receive the email, check your junk email folder.

If you're still having problems, contact us.

Sorry, there's been a problem sending your password reset request.

Please try again later.

Close

CV verification

Some information about the Experian CV verification process. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse sed felis non arcu facilisis congue eget at quam. Curabitur viverra blandit augue, at tempus mi viverra eu. Suspendisse non.

Get your CV verified