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Are you a Customer Service Manager or Team Leader? Looking to take that next step in your career?
Standard job- Recruiter
- Interaction Recruitment plc
- Salary
- From £26,000 to £26,000 per year
- Location
- Richmond upon Thames
- Job term
- Permanent
- Job hours
- Full time
A fantastic opportunity for a Customer Service Manager / Team Leader to join the management team within this client services company based in Richmond
The Back-up Care Programme Operations Manager is responsible for managing the operational delivery of the programme ensuring outstanding service delivery to its customers. My client is an area experiencing substantial growth and there will be a need for flexibility to meet the changing needs of the business.
erson Specification and Experience
· 2 years experience of working in a customer focussed environment
· Experience of building maintaining and managing customer relationships ( both internal and external)
· Experience of handling and resolving customer issues
· Excellent PC skills- specifically Microsoft applications ( Word, Excel, PowerPoint)
· Record of working to, and achieving targets
This is an urgent requirement so please apply today to discuss the role further.
- Contact
- Glenis Paintsil
- Posted
- Reference
- 152572
Applied
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Helpdesk Administrator
Basic job- Recruiter
- PRS Jobs
- Salary
- From £21,000 to £23,000 per year
- Location
- Middlesex
- Job term
- Contract
- Job hours
- Full time
To provide a National Helpdesk service to our client, by being the central point of contact for all employees and customers who wish to raise a request or report a fault. Ensure all jobs are processed in line with our agreed service level agreements and priority response guidelines. Effective communication with the client, peers and management team is essential at all times.
KEY RESPONSIBILITIES:
Working in a team of four, ensure that all standards of customer satisfaction are met or exceeded.
Action all Helpdesk requests, via telephone, email request or online request.
Ensure all jobs are processed in line with the agreed SLA’s and priority response times.
Administer the Maximo system, ensuring information is correct and kept up to date.
Liaise with site-based contacts to ensure jobs are closed off in a timely manner.
Ensure the customer is kept aware of the progress of a job and any reasons for delay.
Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
Respond in a professional and courteous manner to every caller, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
Identify and deliver robust escalation and effective liaison for all incidents working in partnership with supplier partners, site based teams and UKNCC team leader as required.
Maintain awareness and contribute to the achievement of KPI and quality standards.
Ensure timely management of complaints maintaining efficient and professional communications with all parties.
Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery.
Provide statistical analysis of information for client reports and project work by use of customised reporting from a variety of different databases.
Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required
- Contact
- Sally Baker
- Posted
- Reference
- Helpgre1234
Applied
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Helpdesk Administrator
Basic job- Recruiter
- PRS Jobs
- Salary
- From £21,000 to £23,000 per year
- Location
- Middlesex
- Job term
- Contract
- Job hours
- Full time
To provide a National Helpdesk service to our client, by being the central point of contact for all employees and customers who wish to raise a request or report a fault. Ensure all jobs are processed in line with our agreed service level agreements and priority response guidelines. Effective communication with the client, peers and management team is essential at all times.
KEY RESPONSIBILITIES:
Working in a team of four, ensure that all standards of customer satisfaction are met or exceeded.
Action all Helpdesk requests, via telephone, email request or online request.
Ensure all jobs are processed in line with the agreed SLA’s and priority response times.
Administer the Maximo system, ensuring information is correct and kept up to date.
Liaise with site-based contacts to ensure jobs are closed off in a timely manner.
Ensure the customer is kept aware of the progress of a job and any reasons for delay.
Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
Respond in a professional and courteous manner to every caller, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
Identify and deliver robust escalation and effective liaison for all incidents working in partnership with supplier partners, site based teams and UKNCC team leader as required.
Maintain awareness and contribute to the achievement of KPI and quality standards.
Ensure timely management of complaints maintaining efficient and professional communications with all parties.
Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery.
Provide statistical analysis of information for client reports and project work by use of customised reporting from a variety of different databases.
Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required
- Contact
- Sally Baker
- Posted
- Reference
- Helpgre1234
Applied
Your application for ‘Helpdesk Administrator’ has been sent
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Information ERP Systems Manager
Basic job- Recruiter
- Spectrum IT Recruitment
- Salary
- Competitive
- Location
- Middlesex
- Job term
- Permanent
- Job hours
- Full time
Information Systems Manager – Middlesex - £55,000pa - £65,000pa
A leading electronics and communications organisation is looking for an Information Systems Manager to join their team.
The company is looking for a candidate with experience of working with large ERP Systems such as SAP and Oracle along with a proven record in strategic/development planning.
The successful candidate will be responsible for the development, implementation and maintenance of IT across the organisation.
Responsibilities will include:
• Development and implementation of a strategy that falls in line with the organisations aims and objectives.
• Project Management of the introduction of new business systems and maintenance and development of existing systems.
• Oversee delivery and availability of a high performance and secure service.
• To provide leadership to an IS team based across 3 different sites.
Skills and experience required:
• Awareness of a broad aware of IT Systems and security
• Team leader / Management experience
• Experience of managing project portfolios including software/hardware rollouts, server system upgrades.
• Experience of implementing key business systems: Epicor, PDM Windchill
• Experience of implementing network systems
Technical understanding required in the following areas:
• Network
• Server
• Storage
• Communications
• Telephony
• Security
• Backup and DR
Candidates will be required to be Degree qualified and hold technical qualifications in relevant areas.
Candidates must also be able to obtain Security clearance to at SC level.
To apply for this position please forward your cv to [contact details removed]
- Contact
- Justin Lewis
- Posted
- Reference
- JLISM
Applied
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