Recruiter

EasyWebRecruitment.com

Salary

From £21,000 to £22,500 per year

Location

Hounslow

Job term

Permanent

Job hours

Full time

1st Line Technical Support Advisor (Online Products) to £22,500

Position: Technical Support Advisor
Location: Chiswick
Salary: £21,000 - £22,500 depending on experience
Closing Date: 13th May 2013

Do you believe the world deserves excellence?

As the leading business standards company, our client works with organizations to help shape standards of excellence worldwide.

About the role:
The role of Technical Support Advisor offers real diversity and variety, where one minute you’ll be providing first line technical support to customers on their online products and the next you’re assisting in testing new online products. Strong communication skills are at the heart of this role as you’ll have constant interaction and engagement with a variety of customers. This role is perfect for an experienced Customer Service / Technical Support Advisor, ready to take on a new challenge in a growing team at our client.

About you:
To be successful in this role you’ll be able to demonstrate technical knowledge for supporting web based information products while obtaining strong customer service skills and excellent communication skills both written and verbal, along with first class accuracy skills. You’ll also have experience in and the ability to accurately and consistently record in Salesforce/SAP/IT logging system (as appropriate).

In addition you’ll be:
- Customer focused
- Proactive and flexible
- Results oriented
- Team player
- Computer Literate

What our client offers:
Theyare offering 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style.

About our client:
They are the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, they were the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later they continue to facilitate business improvement across the globe by helping their clients drive performance, reduce risk and grow sustainably through the adoption of international management systems standards. Famed for its marks of excellence including the instantly recognizable Kitemark, their influence spans multiple sectors including aerospace, construction, energy, engineering, finance, healthcare, IT and retail. With over 65,000 clients in 150 countries, they’re an organization whose standards inspire excellence across the globe.

You may have experience of the following: Technical Support Advisor, Service Delivery, Customer Service Advisor, Helpdesk, e-Commerce Support, Contact Centre Advisor, Online Products, Account Manager, Sales Support, Call Centre Advisor, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.