Recruiter

SKYE Recruit

Salary

From £50,000 to £50,000 per year + with Company Benefits

Location

London

Job term

Permanent

Job hours

Full time

Our client, a Specialist Investment Banking Group based in London is looking for a Senior Desktop Support Engineer, with a genuine passion for IT and technology and an enthusiastic yet professional attitude. The Senior Desktop Support Engineer will need to punctual and reliable, daily duties will include but not be limited to providing IT support to all employees on the trade floor, be able to work within a strong service orientated department, providing a high/polite standard of service to our end users

Responsibilities
Provide a high level of customer service
To support users and maintain all internal systems
Should be adaptable as they could be going from helping a trader to changing a toner, to assisting a user over the telephone
To create and maintain system documentation
To plan the maintenance and upgrade of system as and when required
Personable Individual who is easily approachable
To comply and keep up-to-date with the current regulations and internal policies and procedures
To ensure that systems and networks are fully functional in the event of a disaster (incl. backups)

Technical / Business Skills
Exposure to and knowledge of Fidessa – would be desirable
Exposure to and knowledge of Swift / Crest
Some understanding of stock broking and trade flow
Microsoft Excel, Word and Outlook
Excellent written and verbal communication skills for all levels
Excellent understanding of desktop OS, good understanding of handheld devices, and basic understanding of server technology
Understand principles of IT Networking and Security
Good customer facing skills
Ability to gather, correlate, and analyse facts; provide recommendation; define problems; and deliver solutions.

Recruiter

SKYE Recruit

Salary

From £50,000 to £50,000 per year + with Company Benefits

Location

London

Job term

Permanent

Job hours

Full time

Our client, a Specialist Investment Banking Group based in London is looking for a Senior Desktop Support Engineer, with a genuine passion for IT and technology and an enthusiastic yet professional attitude. The Senior Desktop Support Engineer will need to punctual and reliable, daily duties will include but not be limited to providing IT support to all employees on the trade floor, be able to work within a strong service orientated department, providing a high/polite standard of service to our end users

Responsibilities
Provide a high level of customer service
To support users and maintain all internal systems
Should be adaptable as they could be going from helping a trader to changing a toner, to assisting a user over the telephone
To create and maintain system documentation
To plan the maintenance and upgrade of system as and when required
Personable Individual who is easily approachable
To comply and keep up-to-date with the current regulations and internal policies and procedures
To ensure that systems and networks are fully functional in the event of a disaster (incl. backups)

Technical / Business Skills
Exposure to and knowledge of Fidessa – would be desirable
Exposure to and knowledge of Swift / Crest
Some understanding of stock broking and trade flow
Microsoft Excel, Word and Outlook
Excellent written and verbal communication skills for all levels
Excellent understanding of desktop OS, good understanding of handheld devices, and basic understanding of server technology
Understand principles of IT Networking and Security
Good customer facing skills
Ability to gather, correlate, and analyse facts; provide recommendation; define problems; and deliver solutions.

Recruiter

JM Group

Salary

Competitive

Location

London

Job term

Permanent

Job hours

Full time

Software Systems Specialist - London

The job holder researches and recommends the appropriate system software to meet corporate standards and objectives for system performance. S/he designs, implements, integrates and supports various PC operating systems and ancillary/utility products. S/he assists in the design of overall system performance objectives and makes recommendations about the corporate technical direction. S/he is involved in all phases of implementation and performs software installations and documents in all environments.

Job holder must have in-depth knowledge of the company's total computing environment, including heterogeneous, open systems and their impact on the infrastructure. S/he must have expertise in developing detail-level functional requirement documentation and application testing environments. S/he must also have lead experience with implementing new or enhanced applications into production. Job holder must have experience with designing and executing major software installations and implementing a security system. S/he must be experienced at addressing a variety of technical (hardware, software or application) problems. S/he must also be customer-service oriented, able to build cooperative relationships with people and have strong oral and written communication skills. Job holder must be an experienced problem solver who champions creative solutions and is able to handle multiple tasks simultaneously.

Qualifications

Technical Skills
• Application Packaging - Wise, Installshield (Admin Studio)
• Software Distribution on a large scale - Symantec Altiris or Microsoft SCCM
• Provide in-depth 3rd line support to the numerous Regional Desktop Support Teams within EMEA
• Project Implementations
• Scripting – PowerShell, Visual Basic
• Active Directory, Desktop Related Group Policies
• Login Scripts
• Profound knowledge of Windows XP and Windows 7
• Desktop Image creation and maintenance
• Change Management Process
• Application Testing on Standard Images
• Engineer Solutions
• Investigate business requirements for desktop applications and propose solutions
• 1st class troubleshooting, problem management skills – Windows 2003/2008, Active Directory, DNS, Windows XP and Windows 7

Experience
• Must have experience of working in a global enterprise environment with of at least 10000 users
• Previous Experience of supporting a large distributed, multi-site network environment
• Experience of Windows Workstation deployment and imaging
• Planning and managing target expectation skills
• Must be a self-starting and problem solving personality
• Excellent interpersonal skills, with previous experience in a client facing support role
• Must have expertise in developing detail-level functional documentation
• Strong understanding of networking LANWAN

The JM Group and JM Digital are operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions.

The JM Group and JM Digital are an Equal Opportunities employer and we encourage applicants from all backgrounds.

Recruiter

EasyWebRecruitment.com

Salary

From £22,000 to £24,000 per year

Location

Camden

Job term

Contract

Job hours

Full time

Helpdesk Technician / IT Support Engineer (MCP) Maternity Cover

Established in 1992, our client specialises in providing a range of ground breaking workforce management solutions and has a proven track record of success and exceptional financial stability.

Our client is a founder member of FCSA and has been voted Best Umbrella Company four times by readers of Contractor UK. They always aim to pioneer sector firsts and their leading edge precision technology helps them to provide their clients with outstanding levels of accuracy, accountability, transparency and process efficiency.

Position: Help Desk Technician
Location: London
Salary: £22,000 - £24,000 per annum
Contract: Maternity up to 12 month contract

ROLE:
The Helpdesk Technician / IT Support Engineer role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

RESPONSIBILITIES:
a) Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
b) Build rapport and elicit problem details from help desk customers.
c) Prioritise and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
d) Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
e) Apply diagnostic utilities to aid in troubleshooting.
f) Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
g) Identify and learn appropriate software and hardware used and supported by the organisation.
h) Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
i) Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
j) Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests.

ESSENTIAL SKILLS / EXPERIENCE:
a) College diploma or university degree in the field of computer science and/or proven equivalent work experience.
b) MCP Certifications in one or more relevant areas i.e. operating systems, SQL, Office etc.
c) Knowledge of basic computer hardware, including hard drives, monitors, mice, CD drives, printers and other peripherals.
d) Experience with desktop and server operating systems, including XP, 7, 8, Windows 2003/2008/2012. Experience within a Microsoft networked environment. Experience of Microsoft products such as Office 2003/2007/2010, SQL, IIS.
e) Extensive application support experience.
f) Working knowledge of a range of diagnostic utilities.
g) Exceptional written and oral communication skills.
h) Ability to conduct research into a wide range of computing issues as required and able to absorb and retain information quickly.
i) Highly self motivated and directed; keen attention to detail; proven analytical and problem-solving abilities.
j) Ability to effectively prioritise and execute tasks in a high-pressure environment.

You may have experience of the following: Support Technician, Systems Administrator, IT Helpdesk Support Technician, Help Desk, 1st Line Support, MCP, SQL, IT Desktop Support, Software Technician, Software Support, Systems Analyst, 2nd Line Support, Helpdesk Manager, 3rd Line Support, Server Administrator, Helpdesk Administrator, IT Support Specialist, Desktop Engineer etc.

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.