Recruiter

JOBG8

Salary

From £35,000 to £45,000 per year

Location

South East, United Kingdom, England, Hertfordshire

Job term

Permanent

Job hours

Full time

Role Title: Payroll Process Manager Tier 3 Location: Hemel Hempstead Northgate - NGA So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise ngacareers-brightpurple.com/ Following a significant number of successful contract gains we have a range of exciting new opportunities for exceptional performers at all levels and across a variety of roles to join our strategic� Hemel Delivery Centre to continue its growth and work towards centre of excellence status' Role Summary The Payroll Manager has a mission to ensure that day-to-day HR outsourced services for the client in-country are delivered according to the contract in terms of timeliness, quality and in line with the agreed service levels. So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise Delivery Key responsibility: Manages and follows-up on the day-to-day local operations to ensure local service delivery happens as agreed o Manages the scope of the contract and ensures SLAs are met o Provides day-to-day leadership and coaching to Subject Matter Experts o Assists in determining work priorities in accordance with the workload, deadlines and change requests o Measures and follows up on the Subject Matter Experts performance (including analysis of trends and causes) and identifies opportunities for improvements when it comes to timeliness, responsiveness, accuracy and control o Handles complex tickets escalated by the Subject Matter Experts o Monitors Tier 1 service delivery o Acts as a single point of contact with AMO Leads ticket reviews Defines priorities o Approves transports requests to the production system Provides support to the local service delivery manager o Prepares and participates in regular local service delivery meetings with the client o Looks after gaps and needs for improvement and improves services together with local team and Local Service Delivery Manager o Manages operational issues: analyses root causes and remediation Prepares and submits local change request and ensures proper delivery o Assists with change request process, discusses and approves change request o Monitors delivery of change requests o Submits monthly reports on Change Requests and Direct Service Changes for invoicing Prepares the local operational calendars Captures operational local reports o Prepares incident report and analyses root causes and remediation o Prepares local operational statistics and submits them to the local service delivery manager for SLA reporting Works with local service delivery manager to represent operations towards the client and ensures operations delivery according to the contract o Knows local agreements and arrangements o Aligns operations with contract and vice versa. Reviews and improves SOPs. o Knows SAS 70 and (local) compliance agreements. o Performs SAS70 controls monitoring Operational Excellence responsibility: Ensures compliance of delivery with NGA Standards o Guidelines and best practices o Standard processes and operating procedures o Tools, templates and forms Deliverables Sign off Acceptance criteria monitoring Operate: Country operational delivery quality and timeliness according to the contract and SLA

Recruiter

JOBG8

Salary

From £18,000 to £21,000 per year

Location

South East, England, Hertfordshire, United Kingdom

Job term

Permanent

Job hours

Full time

Payroll Administrator - Hemel Hempstead Northgate - NGA So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries. Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty. There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives. � Administer and Implement Payroll Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Prioritises and actions daily tasks to be accomplished to meet SLA Completes and owns payroll processing cycle for allocated customers� Provide Customer Service Develops and maintains a good working knowledge of Northgate products and services Develops and maintains effective relationships with internal/external customers and suppliers Considers and escalates any new ideas which add value to the customer Provide Technical Support Checks system accuracy by performing manual calculations to agree system output Recommends and agrees ways in which systems and procedures can be improved to enhance business performance Actions systems updates to ensure implementation Customer Liaison Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to Attends customer meeting's and Service Reviews as and when required Excellent communication skills both written and orally Ability to work under pressure and meet challenging deadlines A drive to learn and develop Good technical knowledge of Payroll Systems Proven work record in high volume and diverse Payroll Services PC Literacy - Word and Excel Takes personal responsibility for delivering results

Recruiter

JOBG8

Salary

From £12,000 to £15,000 per year

Location

England, South East, United Kingdom, Hertfordshire

Job term

Permanent

Job hours

Full time

Northgate - NGA So who are we and why would you want to come and work for NGA? Well, our purpose is simple... We help our customers become better employers. Our mission is to be the world's number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment and learning and talent management. We stand by a HR leader's side to help address the three main challenges they face: 1. Lower the cost of HR service delivery 2. Improve the quality of HR processes 3. Enable business agility We offer innovative, holistic HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We are an HR services business enabled by technology, processes, and domain expertise Part Time - 30 hours per week Main Responsibilities The Shared Services team is responsible for providing a high quality recruitment administration service including interview scheduling and on boarding administration for joiners to the firm. The successful candidate will be responsible for providing a high quality recruitment administration service for� a high profile client based from are Head office in Hemel Hempstead. Accountabilities Become a subject matter expert on screening criteria for the differing service lines Anticipate and respond to queries from applicants and referrals from all parties if appropriate. Deliver excellent service in line with our recruitment requirements and ensure service level agreements and recruitment targets are met consistently. Provide a positive recruitment experience for all candidates and client The resource is required to support on-going recruitment initiatives for a high profile client. Need to undertake specific tasks which include, include booking assessment centres and various appointments for the applicants, employment referencing (5 references per candidate), additional security referencing, contracts and adding to Resource Link. Main Responsibilities - Handling inquiries - Maintaining administrative systems - Arranging assessments centres - Formatting documentation - Pre-selecting candidates - Booking of Assessment centre - Diary Management - Employment Referencing Skills - Communicating effectively - Managing administrative duties - Self-motivated and efficient - Being analytical - Working with complex information - Being amicable and respectful - Being thorough and forward thinking - Multitasking This position is classed �as part time standard�30 hours per week��