Recruiter

TUI Specialist & Activity

Salary

Competitive

Location

Crawley

Job term

Permanent

Job hours

Full time

At A Glance
 
Based in Surbiton or Crawley
 
The UX Researcher role is to understand our customers better than they understand themselves. The UX Researcher will be involved in a range of multi-channel projects and activity with a specific focus for online e-commerce. They will be involved in all brands within Specialist Holidays Group and responsible for providing the wider team with customer insights to steer future developments.
 
Online channels are strategically critical routes to market and the UX Research team within the MCS division plays an important role in understanding customer requirements, providing design recommendation, and giving strategic insight across the business to deliver measurable success.
What You'll Be Doing
 
1. Overall activities
- Help estimate UX research timescales for projects and ensure that research tasks are completed on time.
- Troubleshoot and provide appropriate solutions if and when problems occur.
- Maintain a highly organised level of working standard
- Assist in producing/maintaining personas for each brand, reflecting their respective audiences
 
2. Formative research
- Facilitate workshops and focus groups for understanding customer needs and testing concepts.
- Carry out depth interviews
- Conduct surveys and analyse results
- Conduct secondary research to compliment primary work
- Keep up to date on wider behavioural trends, not limited to web site usage
- Present findings and insights to the wider team and business stakeholders
 
3. Testing
- Work with Web Analysts to gain a complete picture of customer behaviour and identify areas of weakness
- Define tasks, write scripts, and moderate usability testing. Carry out remote testing where appropriate
- Debrief the team with objective and actionable points
- Recommend and prioritise areas of focus
 
4. Design support
- Work with UX Designers to develop mental models and map out customer journeys
- Contribute to the brainstorming and idea generation around tackling UX weaknesses
- Understanding of design practices and UX
 
5. Benchmarking
- Stay current with UX best practices and methodologies.
- Regularly monitor developments in e-Commerce, web interactivity and competitor websites and recommend enhancements to TUI Travel’s Web Platform
- Regularly review what competitors are offering and how they tackle similar issues
- Build your own knowledge of latest web technologies and user centred design through online and offline reading, attending events and sharing knowledge with the other web teams around the business
 
6. Key relationships
- UX Research Lead
- Head of UX
- UX team
- Web Analysts
What We're Looking For
- 2+ years solid, demonstrable experience of applying human factors methodologies
- Bachelor’s degree or higher in Human Factors, ergonomics, cognitive psychology, usability, anthropology, design or equivalent field
- A demonstrated understanding of both qualitative and quantitative methods is preferable
- Excellent observation skills and attention to detail
- Exceptional written and oral communications skills; an ability to analyse results and provide a quick turnaround giving relevant feedback to UX team within an Agile framework
- Experience in testing for other digital channels (e.g. mobile, iTV, kiosks beneficial)
- Autonomous; someone with an ability to work well independently as well as within groups
 
What We Can Offer
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Crawley Offices
 

Recruiter

TUI Specialist & Activity

Salary

Competitive

Location

Crawley

Job term

Permanent

Job hours

Full time

At A Glance
 
Based in Surbiton or Crawley
 
The UX Researcher role is to understand our customers better than they understand themselves. The UX Researcher will be involved in a range of multi-channel projects and activity with a specific focus for online e-commerce. They will be involved in all brands within Specialist Holidays Group and responsible for providing the wider team with customer insights to steer future developments.
 
Online channels are strategically critical routes to market and the UX Research team within the MCS division plays an important role in understanding customer requirements, providing design recommendation, and giving strategic insight across the business to deliver measurable success.
What You'll Be Doing
 
1. Overall activities
- Help estimate UX research timescales for projects and ensure that research tasks are completed on time.
- Troubleshoot and provide appropriate solutions if and when problems occur.
- Maintain a highly organised level of working standard
- Assist in producing/maintaining personas for each brand, reflecting their respective audiences
 
2. Formative research
- Facilitate workshops and focus groups for understanding customer needs and testing concepts.
- Carry out depth interviews
- Conduct surveys and analyse results
- Conduct secondary research to compliment primary work
- Keep up to date on wider behavioural trends, not limited to web site usage
- Present findings and insights to the wider team and business stakeholders
 
3. Testing
- Work with Web Analysts to gain a complete picture of customer behaviour and identify areas of weakness
- Define tasks, write scripts, and moderate usability testing. Carry out remote testing where appropriate
- Debrief the team with objective and actionable points
- Recommend and prioritise areas of focus
 
4. Design support
- Work with UX Designers to develop mental models and map out customer journeys
- Contribute to the brainstorming and idea generation around tackling UX weaknesses
- Understanding of design practices and UX
 
5. Benchmarking
- Stay current with UX best practices and methodologies.
- Regularly monitor developments in e-Commerce, web interactivity and competitor websites and recommend enhancements to TUI Travel’s Web Platform
- Regularly review what competitors are offering and how they tackle similar issues
- Build your own knowledge of latest web technologies and user centred design through online and offline reading, attending events and sharing knowledge with the other web teams around the business
 
6. Key relationships
- UX Research Lead
- Head of UX
- UX team
- Web Analysts
What We're Looking For
- 2+ years solid, demonstrable experience of applying human factors methodologies
- Bachelor’s degree or higher in Human Factors, ergonomics, cognitive psychology, usability, anthropology, design or equivalent field
- A demonstrated understanding of both qualitative and quantitative methods is preferable
- Excellent observation skills and attention to detail
- Exceptional written and oral communications skills; an ability to analyse results and provide a quick turnaround giving relevant feedback to UX team within an Agile framework
- Experience in testing for other digital channels (e.g. mobile, iTV, kiosks beneficial)
- Autonomous; someone with an ability to work well independently as well as within groups
 
What We Can Offer
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Crawley Offices
 

Recruiter

TUI Specialist & Activity

Salary

From £35,000 to £38,000 per year

Location

Crawley

Job term

Permanent

Job hours

Full time

Web Sales & Operations Manager
Based in Crawley
As a core member of the Web Sales and Operations Department within SHG, the Web Sales & Operations Manager is responsible for the management of day-to-day web merchandising, content updates and enhancements across the Specialist websites. 
The web channel is a strategically critical route to market and the Web Sales & Operations teams within each location both play a central role as a driver of business success. 
What You'll Be Doing
Key Accountabilities & Responsibilities
1. Support the process of consulting with the business and marketing teams to define online objectives in your location
2. Co-own the commercial performance of the brands aligned to your team, and the planning and delivery of activities designed to support and improve commercial performance
3. Business Liaison
• Working closely with the Head of Web Sales & Operations in your location, coordinate the business liaison activities with the relevant business and marketing stakeholders
• Ensure that for each requirement, as far as possible there is a clear and measurable business objective to be achieved, including any “drop dead dates” where relevant
• Clearly differentiate the requirements into operational/content changes, functional enhancements, conversion optimisation and merchandising changes in order to help with prioritisation 
• Facilitate the prioritisation of requirements across the various brands and websites such that the biggest “bang for buck” is achieved in the shortest space of time, while not neglecting the merchandising and marketing requirements of each brand online
• Maintain good relationships with all relevant business stakeholders in order to better understand the business drivers and rationale for proposed changes coming from the business and marketing teams
4. Planning, management & delivery
• Take ownership of the plan for delivery of changes to each website at your location
• Construct, maintain and clearly communicate the plan for delivery across all websites, managing expectations as required when things change
• Escalate any requirements that become undeliverable due to changes in scope, resource or cost parameters
• Coordinate the activities of the team in your location in order to deliver to expectation
• Ensure the most efficient processes and tools are used to plan and manage the work across the team and the wider business; encourage use of online tools as far as practicable
5. Content & merchandising
• Closely coordinate activities with the Product team (product content), Inventory (pricing and availability) and with Brand Managers (tone of voice) to schedule and release quality commercialised content to the websites, in line with the business’s milestones 
• Keep a watchful eye on changes to the Product offering and ensure the web content is consistent with what’s on sale
• Help define and manage the structure of our content in ALIAS, advising the Product team on the most efficient and effective ways of achieving the required results with our content
• Define and manage the structure of our content in Webadmin.
• Define and manage the process for delivering content to our online affiliates, third parties, working with IT as required
• Seek out opportunities to automate content management for merchandising and reduce the need for hands-on web design and development input
6. Requirements 
• Help capture, define and prioritise requirements for smaller and larger enhancements of the web platform 
7. Take accountability for lower level objective setting, delegation/coordination and delivery for day-to-day online activity in Crawley, including but not limited to:
• Delivery of on-site promotions and merchandising
• Management and accuracy of non-geographic published content (e.g. Sales Centre phone numbers, booking T&Cs)
• Online marketing campaign set up, briefing, delivery of objectives and post-campaign reviews 
• Supporting the Sales Centre and Trade teams in answering day to day web queries 
• Process efficiency
8. Recruit, develop, manage, motivate and inspire a team of online professionals to deliver upon the above 
9. Ensure expertise, experience and best practice is shared across the teams in both locations
What We're Looking For
• 3+ years’ commercial experience working for large B2C or B2B websites, working in multi-disciplinary teams
• Extended knowledge and understanding of all E-Commerce related disciplines including conversion optimisation, management info, web analytics, user experience, online marketing, web project management
• Stakeholder management 
• Experience in managing a team 
• Must have excellent attention to detail and the ability to effectively multi-task
• Delivery to time, budget and quality expectation, across multiple initiatives simultaneously
• Excellent verbal and written communication skills
• Highly flexible, positive and resilient with the ability to be innovative and collaborate.
• Self starter
What We Can Offer
- Competitive salary 
- Holiday entitlement of 25 days increasing with service to 28 days 
- Holiday concession purchase 
- Affinity reward scheme – online discounts on products & services 
- Late seat and accommodation offers 
- Childcare vouchers 
- Cycle to work scheme 
- In-flight discount of 20% 
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Private Medical Cover
- Private Health Insurance
- Career progression opportunities

Recruiter

Hellerman Tyton

Salary

From £45,000 to £45,000 per year + Car Allowance + Benefits

Location

Crawley, West Sussex, South East

Qualifications

Job term

Permanent

Job hours

Full time

HellermannTyton are a global manufacturing business based in Crawley, West Sussex. Following a successful IPO in March 2013 the company is seeking to appoint a Financial Accountant. The Financial Accountant will work closely with the Group Financial Controller and CFO to ensure that all financial reporting requirements for the HellermannTyton Group are met. You will also work closely with other non-finance colleagues and senior management on a regular basis as part of the Head Office team. Your duties will include: • Assisting with the preparation of Quarterly and Annual Results. • Consolidation of monthly cash forecasts from Business Units and regular review of requirements. • Preparation of financial and monthly management accounts including variance analysis and cash flow forecasting. • Reviewing monthly management accounts, analysing variances and then advising the Group FC and CFO regarding any action that may need to be taken. • Management of Group Tax matters. This is an ideal career move for a technically strong ACA/ACCA seeking their first move out of practice. You will have proven technical skills and be looking to broaden your experience and add value in a dynamic commercial environment. You will be working in a small and close-knit Head-Office team and you will need to build strong working relationships from the outset. It is vital that you can demonstrate common sense, first-class communication skills and the ability to roll your sleeves up and provide senior management within the business sound and practical advice. In return HellermannTyton can offer you an autonomous role, providing valuable decision-support within a growing, multi-national business.
HellermannTyton are a leading supplier and manufacturer of products related to cables and communication networks. The company also develops pioneering systems in the data and network technology fields for customers around the world. Based in Crawley, West Sussex, the business has a turnover in excess of £400 Million and a portfolio of over 20,000 products. The company has consistently grown in scale and profitability, culminating in a successful IPO on the London Stock Exchange in March 2013.
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.