Recruiter

Teambuilder Recruitment Ltd

Salary

From £38,000 to £43,000 per year

Location

County Durham

Job term

Permanent

Job hours

Full time

Customer Support Engineer - Install/Commission/Maintain - 38 to 43k - County Durham

The Opportunity:

The company is seeking a Customer Support Engineer to provide world class support in terms of the equipment and training to which we provide our end user customers. This will also include managing technical support queries. The Customer Support Engineer position is UK based but operating both nationally and internationally.

Responsibilities:

To install, commission and maintain the company

Create a support and maintenance process, procedures and capability for products.

Train customer operators and maintenance teams in equipment operation and support.

Train distributor base in equipment operation and support.

Actively seek additional or repeat business opportunities for the company

Ensure accurate configuration control of product, manuals, and training instructions.

To effectively communicate with product engineers to quickly resolve technical problems.

To respond to technical questions.

To provide statistics on the departments performance as and when requested by the Commercial Director.

To participate in practical process improvement projects as and when required.

To support the company

Essential:

Strong technical and diagnostic skills.

Self motivated and capable of working alone in international airports and security locations.

Can demonstrate and invoke confidence when discussing technical support queries with internal and external customers.

Must be able to organise and continually prioritise an ever changing workload.

Must be able to work as part of a busy team and across the organisation, be prepared to travel internationally and to be an Advocate of all the company

Will require Customer Security clearances and essential to have a clean driving license and no criminal convictions.

The Benefits:

Salary - 38 to 43k

Life Assurance

Stakeholder pension scheme

Share Options

Private Health Insurance Scheme

25 days holiday plus statutory days

Commutable from Darlington, Middlesbrough, Durham, Houghton le-Spring, Stockton-on-Tees, Hartlepool, Gateshead, Sunderland, Washington, Chester le-Street and surrounding areas.