Recruiter

Taskmaster Resources Ltd

Salary

From £15,000 to £15,000 per year

Location

Barnsley

Job term

Contract

Job hours

Full time

SUMMARY

The Customer Service Administrator will work directly for the Sales Support Manager but will also take direction from the Sales & Operations Directors and work in association with the Customer Service Team. The Customer Service Administrator will project a professional company image at all times through in-person, written and phone interaction.

You will:

* Account Manage key customer accounts, from being their named first point of contact, through to managing their orders through the system and flagging up any issues, and providing regular order book reports.
* Developing and maintaining great relationships with key customers.
* Price check incoming orders in line with the customer price lists agreed by the Sales Management Team and liaise with customers if order information is incomplete.
* Input orders on the Pegasus Operations system creating new product codes in line with company procedure.
* Issue fast delivery, sample, amended and cancelled orders directly to manufacturing.
* Check and amend orders; send out order acknowledgements.
* Log and action customer complaints – which may involve arranging collections and/ or replacements in liaison with the Sales Management Team.
* Deal with customer pricing queries, quotes, order chasers, order changes and order reports.
* Chase & send on POD requests.
* General office filing.
* Send customer samples, replacement items and images as required.
* Run works orders and split paperwork in line with production requirements.

PREFERRED SKILL AND KNOWLEDGE REQUIREMENTS:

* A confident, friendly manner with a high level of customer focus is essential.
* A flexible and positive attitude with a willingness to learn new skills and develop and enhance systems.
* An exemplary team player with the drive to bring out the best in colleagues, support all internal departments and meet business goals.
* Excellent computer and telephone skills.
* Competent and highly developed interpersonal skills with the ability to effectively present information and respond to questions from customers, managers and internal contacts.
* Ability to solve practical problems and deal with a variety of different duties at one time.
* Experience/interest in loose furniture and improving school environments would be desirable.



EDUCATION/PREVIOUS EXPERIENCE:

A minimum of 5 GCSE passes @ C or above including English and Maths. Candidates must be able to demonstrate relevant business skills and experience in line with the duties listed above.

OTHER INFORMATION:

Regular and predictable attendance is required. Willingness and ability to work extra hours to ensure all duties are completed; this may be required during busy periods. Employees must be able to cope effectively with deadlines and multiple demands.