Recruiter

Multilingual Europe

Salary

From £15,000 to £18,000 per year + £18,000 Excllent benefits

Location

Nottingham

Job term

Permanent

Job hours

Full time

Italian Account Co-ordinator - Sales Administrator
Nottingham 18,000 + Excellent Benefits

To provide superior customer service to a designated group of accounts, by direct contact with those accounts, close
liaison with the account managers, and by effective management of customer orders, in line with Company and brand
strategies. Also, to provide customers and the account managers with accurate sales and order status information.

PRIMARY ACCOUNTABILITIES

1. To receive and initiate the processing of customer orders in accordance with the Customer Service Charter.

2. To ensure customer order details are validated prior to order entry, in terms of account identification, order type,
sku detail, stock availability, customer requested delivery date, scheduled delivery date, and pricing.

3. To deal promptly and efficiently with enquiries from both customers and account managers both verbally and in writing.

4. To strictly execute the Company's procedures relating to order cancellations, customer and consumer returns and new
account enquiries.

5. To ensure that all communications to outside parties exhibit standards expected of a professional, multinational
company.

6. To be a contact point for enquiries from management, account managers and other departments relating to statistics,
orders, shipments etc.

7. To liaise with the Credit department to ensure that queries are resolved in order to achieve prompt payment.


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