Recruiter

Crystal

Location

United Kingdom

Job term

Permanent

Job hours

Full time

Award winning and innovative we are the UK's leading ski holiday company, but we're not just about the snow and the mountains in winter, our Summer and Lakes & Mountains brands have an equally impressive reputation. Our Overseas Operations team is key to achieving our priority year round - giving our customers outstanding holiday experiences through excellent service and sharing our great local knowledge and expertise.

Crystal Ski is part of the TUI Specialist & Activity sector which is the most diverse and unique collection of travel businesses in the world, with over 110 brands stretching from the USA and Canada, across Europe and out to Australia and New Zealand. As part of TUI Travel Plc, the worlds largest travel organisation, our employees have the opportunity for year round employment overseas or in the UK.

Job Description

As a Crystal Ski Resort Rep you will ultimately be the face of the company and be directly responsible for making sure the customers receive a fantastic ski holiday.

Life as a Ski Rep is really great fun but its also a lot of hard work. Although you get to spend time on the mountains and enjoy the atmosphere of a ski resort, you also need to be ready to deal with a variety of work in an often challenging & problematic environment. Your work will involve conducting welcome meetings, facilitating airport transfers, dealing with queries & complaints, selling extra packages, dealing with resort admin, organising Aprs events and ski guiding with your guests. Crystal Ski Reps work long hours and will often be faced with demanding situations that require a mature and professional manner.
We're looking for well organised, practical people with bags of energy and enthusiasm to join our winning team, good people skills are vital as is previous sales and customer service experience and the ability to ski or snowboard to a good level.

Requirements

Essential

Evidence of customer service experience working with a diverse range of customer profiles.
Proven experience within a target sales environment where you have worked to individual and team set targets, including evidence of upselling.
The ability to problem solve efficiently & effectively.
Excellent interpersonal skills with an enthusiastic and positive manner.
Flexible working approach with the ability to adapt to any situation.
Ability to ski or snowboard confidently with guests down red runs.

Desirable

Second language to a conversational level in either French, German, Spanish or Italian
Previous experience in the tourism industry.
Ability and confidence to drive in a ski resort environment.

The Package

Working for us overseas is a great experience.
We offer a great package to all of our overseas staff, which includes the following

* Competitive wage

* Accommodation

* Season Lift Pass

* Season Equipment hire

* Full Medical & Personnel Insurance

* Travel to and from resort you are placed in

* Full Training

* Uniform

* Friends and Family discount

Job Division: Specialist & Activity

Location: Overseas


resort rep crystal ski summer students winter holiday travel hospitality tourism gap year seasonal sports adventure