Recruiter

Crystal

Location

United Kingdom

Job term

Permanent

Job hours

Full time

Award winning and innovative we are the UK's leading ski holiday company, but we're not just about the snow and the
mountains in winter, our Summer and Lakes & Mountains brands have an equally impressive reputation. Our Overseas
Operations team is key to achieving our priority year round - giving our customers outstanding holiday experiences
through excellent service and sharing our great local knowledge and expertise.

Crystal Ski is part of the TUI Specialist & Activity sector which is the most diverse and unique collection of travel
businesses in the world, with over 110 brands stretching from the USA and Canada, across Europe and out to Australia and
New Zealand. As part of TUI Travel Plc, the worlds largest travel organisation, our employees have the opportunity for
year round employment overseas or in the UK.

Job Description

As a Rep Supervisor with Crystal Ski you will be expected to have the knowledge and experience of ski holiday operations
to ensure that our customers have a fantastic ski holiday. A challenging but rewarding job that would suit an experienced
ski rep looking for more responsibility.

A Crystal Ski Rep Supervisor is responsible for ensuring the resort options run smoothly and that any problems or issues
are addressed and resolved properly. You will work closely with a team of Ski Reps to assist in difficult situations, to
ensure targets are met and that staff are working to their best ability. Reporting to the Resort Manager or Area Manager
as a Head Rep you will make sales and customer service figures soar.

We need Rep Supervisor's who know the package holiday industry inside and out, with proven management ability, who know
how to motivate, inspire and lead a team to success. You will be competent in all areas of the Resort Rep role and will
be able to deal with a variety of demanding and sensitive issues and have a passion for skiing.

We're looking for applicants with people management experience and experience working in a ski resort environment.
Candidates need to be motivated to work towards targets and be able to instil this enthusiasm in their team. The role
encompasses sales, customer service, problem solving, admin skills, IT skills, accountancy skills and masses of
organisational ability.

Requirements

Essential

* Evidence of customer service experience working with a diverse range of customer profiles.

* Proven experience within a target sales environment where you have worked to individual and team set targets.

* Previous experience of being able to lead and motivate a team, preferably in a supervisory role.

* Excellent interpersonal skills with an enthusiastic and positive manner.

* Flexible working approach with the ability to adapt to any situation.

* Ability to ski or snowboard confidently with guests down red runs.

Desirable

* Second language to a conversational level in either French, German, Spanish or Italian

* Previous experience in the tourism or ski industry

* Ability and confidence to drive in a ski resort environment.

The Package

* Working for us overseas is a great experience.

* We offer a great package to all of our overseas staff, which includes the following

* Competitive wage

* Accommodation

* Season Lift Pass

* Season Equipment hire

* Full Medical & Personnel Insurance

* Travel to and from resort you are placed in

* Full Training

* Uniform

* Friends and Family discount

Job Division: Specialist & Activity

Location: Overseas


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