Recruiter

Crystal

Location

United Kingdom

Job term

Permanent

Job hours

Full time

Award winning and innovative we are the UK's leading ski holiday company, but we're not just about the snow and the
mountains in winter, our Summer and Lakes & Mountains brands have an equally impressive reputation. Our Overseas
Operations team is key to achieving our priority year round - giving our customers outstanding holiday experiences
through excellent service and sharing our great local knowledge and expertise.

Crystal Ski is part of the TUI Specialist & Activity sector which is the most diverse and unique collection of travel
businesses in the world, with over 110 brands stretching from the USA and Canada, across Europe and out to Australia and
New Zealand. As part of TUI Travel Plc, the worlds largest travel organisation, our employees have the opportunity for
year round employment overseas or in the UK.

Job Description

As a Resort Manager Tour Ops with Crystal Ski you are responsible for all aspects of the tour operation in your
resort(s). A highly responsible and rewarding role that requires a high level of experience in resort operations in the
ski industry.

You will manage a team of Ski Reps and Rep Supervisors to ensure that the Crystal Ski product is delivered to our
customers at a high standard. Sales targets and customer service questionnaire targets must be met and exceeded under
your management. You will develop good relations with third party suppliers and have a great knowledge of the resorts you
are responsible for and the whole of the Crystal ski operation and product.

We need people who really know the industry inside and out, people with proven management ability, who know how to
motivate, inspire and lead a team to success, and ultimately, be capable of ensuring our customers will want to return
time and time again. Resort Manager Tour Ops work long hours, deal with difficult situations and must have a passion for
ski.

Applicants for this role must have people management experience and will ideally have experience working in a ski resort
environment. They will be motivated by working to targets and able to instil this enthusiasm in their team. The role
encompasses sales, customer service, problem solving, admin skills, IT skills, accountancy skills and masses of
organisational ability.

Requirements

Essential

* Proven previous management experience.

* Evidence of customer service experience working with a diverse range of customer profiles.

* Proven experience within a target sales environment where you have worked to individual and team set targets.

* Ability to lead and motivate a team of hard working Ski Reps and Head Reps.

* Excellent interpersonal skills with an enthusiastic and positive manner.

* Flexible working approach with the ability to adapt to any situation.

Desirable

* Second language to a conversational level in French, German, Spanish or Italian.

* Previous experience of work in the travel industry.

* Ability and confidence to drive in a ski resort environment.

* Ability to ski or snowboard confidently with guests down red runs.

The Package

Working for us overseas is a great experience.

We offer a great package to all of our overseas staff, which includes the following

* Competitive wage

* Accommodation

* Season Lift Pass

* Season Equipment hire

* Full Medical & Personnel Insurance

* Travel to and from resort you are placed in

* Full Training

* Uniform

* Friends and Family discount

Job Division: Specialist & Activity

Location: Overseas


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