Recruiter

TUI Travel, Group Head Office

Job term

Permanent

Job hours

Full time

At A Glance
The purpose of the role is to develop an HR services function for all UK employees supporting UK & Ireland, Specialist and Activity Sectors and Group Functions providing initial HR support and guidance on HR policies, benefits, and payroll associated information and review other business opportunities for such a service provision.

In leading and managing multi disciplined teams this role is responsible for providing a consistent and high quality HR service to the business. Through excellence in customer service it is essential that our employees and line managers are able to rely on the responsiveness, accuracy and timeliness of the advice and guidance that is provided.

Our aim is to make it as easy as possible for our people to do their job and through monitoring and continuous improvement we will deliver a great customer experience.

What You Will Be Doing

* Motivate, lead and manage multi disciplined teams to deliver a comprehensive HR Shared service centre through excellent levels of customer service

* Lead the implementation and delivery of HR Services processes to ensure they run smoothly, accurately, efficiently and effectively through the team's effective engagement and cross-team working

* Assure the quality of the service that is provided to our staff whether that be through more formal service level agreements or responding more generally to feedback in a timely manner

* Manage strategic HR Services issues of significant impact on the business to ensure effective solution and activities completed on time to expectations that also meet audit and legal compliance. This will require co-ordination across a number of areas

* Lead and manage the teams to ensure performance standards are met, development plans are in place and the appropriate training has been identified to engage and develop the teams

* Provide expert advice, acting as the HR Services specialist, being a final point of escalation, to ensure optimum solutions are developed

* To work with the Senior HR leaders and through the HR administration process review, develop the most effective HR Services organisation structure and strategy.

* Build knowledge, awareness and capability across the wider HR function and into to the business in order that we optimise our systems and processes

* Work in collaboration with members of the wider HR team and the Payroll manager and team

* Meet with relevant suppliers / account managers on regular basis and review service levels

HR processes

* Management of the HR Services teams to ensure required HR support and administration for employees is carried out in an accurate and timely manner

* Responsibility to ensure processes, systems, benefits and policies are updated and legally compliant. Communicate changes as necessary

* Promote the HR Services team functions to all businesses to encourage all businesses to use the function. Management and development of HR services teams to ensure teams are up to date on legislative HR and internal policy changes

* Work closely with the Head of Resourcing to ensure a seamless interface between recruitment and recruitment administration

* Seek out opportunities to simplify / streamline our policies and procedures and drive more on line/self service concepts - with an ongoing focus on continuous improvement

* Ensure the quality and integrity of our people data

* Identify ways in which our service offering can be expanded / enhanced - e.g. how do we support new markets, how do we leverage HR services as a concept further and opportunities for revenue generation?

We Are Looking For

* At least 8 years generalist HR experience, both strategically and operationally, including at least 3-5 years team management gained within a customer service, related environment/organisation

* Expert within field with an in depth knowledge of external market best practice and effective external networks; and considerable and comprehensive experience in HR services and Benefits administration

* Experience in shared services implementations and business integration - operating at senior management level

* Broader business experience is valuable - e.g. project management, IT, process mapping

* Client Focus - very complex stakeholder landscape

* Experience of managing others - and how it underpins the broader HR agenda

* Execution - ability to take responsibility for the outputs of the team, take ownership for delivery

* Enthuses others - able to get the most from the team - instil passion and energy for a customer orientated approach to work

* Nurtures talent - managing a junior team - help them to grow and develop their career - but hold them to account for their performance

* Good industry knowledge, including appropriate regulatory bodies requirements, to ensure solutions delivered meet business needs

* Demonstrated ability to relate and respond to the operating and bottom-line needs of the business; good commercial awareness

* Good negotiating skills including ability to develop effective, and mutually beneficial, agreements with 3rd party suppliers

* Proven leadership skills; effective at motivating, coaching and leading teams

* Resilient, pragmatic and commercial approach to HR, not a 'purist'. Prepared to be 'hands on'

* Experience with technical areas including recruitment, organisation development and learning, compensation & benefits

* Proactive, independent and resilient

* Strong communication and interpersonal and influencing skills; ability to influence at the highest levels and command respect for business view as well as HR view

* Creative thinker with the ability to translate vision into tangible propositions

* Respectful of others - able to work in a team

* Analytical - data and systems confident - able to draw insights from multiple sources

Job Division: Mainstream

Location: Crawley Offices


hr services manager motivate project management it process mapping good industry knowledge resilient pragmatic communication interpersonal influencing skills creative thinker analytical