Recruiter

JOBG8

Salary

From £25,000 to £25,000 per year + 25000.00

Location

Staffordshire

Job term

Permanent

Job hours

Full time

This exciting opportunity exists within our Stoke Volkswagen Retailer **Please note: all candidates must follow the
on-line application process** With over 250 franchised retailers across the UK offering outstanding working environments,
the brand continues to grow year on year. As a Workshop Controller, you will have excellent motivational skills, drive,
ambition and people skills and your Key Objectives will be: Objective: Ensure efficient workshop use of materials,
equipment and labour so service and repairs are carried out to the highest quality standards Monitor progress of jobs in
the workshop and advise service reception of any delays or issues Control wastage of consumable materials (including
appropriate measures to prevent the theft of oil and other sundry items) Ensure jobs are fairly allocated to technicians
and mechanics and that there are adequate staffing levels to achieve workshop objectives Ensure maximum use of equipment
and labour to achieve high productivity output Develop strategies to improve productivity in accordance with growth plan
Objective: Achieve the highest level of customer satisfaction and retain existing custom through the workshop Maintain a
clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation Receive and assist all
customers courteously and promptly in line with Volkswagen quality programme Handle dissatisfied customers calmly,
resolve complaints with sensitivity and involve others when necessary Work closely with service department personnel to
achieve the highest levels of customer satisfaction Endeavour to enhance facilities, improve technical skills andachieve
high standards of workmanship Objective: Improve the future labour levels by consulting and co-operating with aftersales
reception staff and the Service Manager/Operations Manager Assist the Service Manager/Operations Manager to ensure
optimum staff performance and efficiency is achieved at all times through the correct recruitment, assessment and
training of all workshop personnel Establish the training and development needs of workshop personnel with the Service
Manager/Operations Manager Assist the Service Manager/Operations Manager in the preparation and administration of
Performance Development Reviews with all workshop personnel. Communicate job expectations and provide regular feedback of
the teams' performance Maintain effective liaison with other departmental managers Objective: Ensure all work is
completed safely and complies with Retailer, manufacturer and industry guidelines Circulate new and updated technical
material, literature for new vehicles and revised workshop techniques Ensure customers are protected from any possible
dangers or hazards in the workshop area and their property is secure whilst on company premises Ensure the security of
all MOT equipment and documentation and that parts retained for testing are securely stored and locked away Monitor and
check the safety of equipment and materials. All used parts should be removed from the workshop Follow Volkswagen minimum
operating standards and regularly check compliance. Ensure the workshop and equipment comply with all Health & Safety,
recycling and environmental regulations Maintain direct contact with Volkswagen, suppliers, and statutory representatives
**Strictly No Agencies**