Recruiter

JOBG8

Salary

From £28,000 to £28,000 per year + 28000.00

Location

Staffordshire

Job term

Permanent

Job hours

Full time

This exciting opportunity exists within our Stoke Volkswagen Retailer **Please note: all candidates must follow the
on-line application process** With over 250 franchised retailers across the UK offering outstanding working environments,
the brand continues to grow year on year. Volkswagen Master Technician Overall Objective Accurately and skilfully
undertake the repair and servicing of vehicles Support the Workshop Controller in the running of the service facility
Detect and diagnose faults and establish work required Deal with all customers directly in a customer-facing role and
fulfil all tasks to the customer's complete satisfaction Ensure all work is completed safely and complies with retailer,
manufacturer and industry guidelines Key Tasks Objective: Accurately and skilfully undertake the repair and servicing of
vehicles Perform service and advanced diagnostic repair work as directed and in accordance with established and
documented procedures, as well as conducting routine service work Analyse work orders carefully to understand a vehicle's
condition, the accuracy of the diagnosis and what work has been agreed to Maintain the highest standards of workmanship
in line with the latest technical guidance and evolving technical practice Document completed work orders, ensuring hours
and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the
Warranty Clerk Minimise wastage of all materials, oils and fluids Objective: Support the Workshop Controller in the
running of the service facility Assist the Workshop Controller in scheduling and prioritising work, advising on service
work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest
standards of workmanship are achieved Assume a leading position within the Workshop and advise on work priorities Act as
guide and mentor to junior level technicians, providing them with technical advice on work where required and assist the
Workshop Controller with the induction of new staff Be proactive in suggesting better ways of working, as appropriate
Undertake all other tasks and responsibilities as requested by the Workshop Controller Objective: Detect and diagnose
faults and establish work required Test vehicles and provide diagnostic reports to the Workshop Controller and service
reception Observe, recognise and report on vehicle and component serviceability Conduct pre-service booking discussions
with customers to resolve any issues, using customer-facing skills to understand and interpret faults leading to an
accurate diagnosis Communicate with staff and customers over fault diagnosis in a clear, unambiguous way Communicate with
all other areas of business affected by potential work requirement e.g. Parts, Bodyshop, etc. Objective: Deal with all
customers directly in a customer-facing role and fulfil all tasks to the customer's complete satisfaction Meet customers
at new vehicle handover, setting up the vehicle and demonstrating technical features to customers as required Receive
customers courteously, in line with the Volkswagen quality programme For post-service booking communicate clearly and
unambiguously when explaining a fault diagnosis or work required Safeguard and protect the customer's vehicle and its
contents while being repaired or serviced, ensuring adequate seat protection is used in every vehicle **Strictly
NoAgencies**