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FISH4JOBS

Salary

From £10,000 to £20,000 per year + £14k - £16k basic + bonu...

Location

Lancashire

Job term

Permanent

Job hours

Full time

Salary: 14k-16k per annum
Benefits: Performance related bonus, 2 pay reviews per year and up to 33 days paid holiday
Job Type:Permanent
Hours:Monday to Friday, 9.00am - 6.00pm
Location: Based at our Head Office branch, Northenden, South Manchester.

The Company
Employing over 500 people throughout our 11 regional offices, Unicom is the UK's largest and fastest growing independent
telecommunications service provider specialising in the small to medium size business market, with an annual turnover of
over 60 million. In recognition of this, the company has featured several times in the Sunday Times Profit Track 100,
Fast Track 100 and Tech Track 100. We currently provide line rental, telephone calls, broadband, mobiles and directory
enquiry services to over 90,000 business customers.

Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing
development of our employees. This is reflected in various awards including Customer First and Customer Excellence. Our
continued expansion creates significant opportunities for promotion in a variety of roles. Full training is provided for
all roles.

The Role
Key duties of this role will involve dealing with inbound and outbound calls from existing business customers that may be
looking to cancel their telecom, broadband or mobile services for a variety of reasons. Using objection handling and
negotiation skills you will explore the issues leading up to the cancellation request with the purpose of resolving these
issues and retaining the services. This will involve discussing the benefits of our product packages in contrast to
offers the customer may have received from other providers, as well as resolving other reasons for cancelling such as
ceasing to trade, change of ownerships, faults and customer care issues. It will also be your responsibility to ensure
that customers proposing to leave their contract early are aware of the consequences of early termination fees.

This role offers a substantial variety in the wide range of issues that customers will raise and gives an excellent
opportunity to join a company that can offer genuine career progression and excellent development prospects.

Requirements

* Excellent communicator


* Able to develop good working relationships with business customers


* Strong organisational skills


* Rapport building and controlled objection handling skills essential


* Able to assist customers in an empathetic, persuasive and confident telephone manner


* Strong minded and professional with ability to negotiate and influence confidently at all levels


* Direct retentions or sales experience is advantageous however we will consider transferable skills from previous
roles


* Experienced applicants from a call centre, customer services or telecoms background also encouraged to apply


* Excellent customer care skills and customer focused attitude


* Self motivation with positive approach to targets



Benefits
* Personal Incentive Bonus Scheme (Up to 10% salary bonus per year)


* Two salary reviews per year


* Up to 33 days holiday a year


* Excellent promotional opportunities for motivated individuals


* Additional incentive schemes


* Full and comprehensive three week introductory training in the role


* Continued training to help develop skills and abilities


* Training Support Scheme


* Work for an Investors in People accredited company


* Regular subsidised social events


* Modern, open plan, air conditioned offices.




How to Apply
If you are interested in taking advantage of this exciting opportunity please e-mail your covering letter and CV to
[blocked email] stating which role you are applying for.