Recruiter

FISH4JOBS

Salary

From £21,600 to £26,400 per year + £21,600 to £26,400 plus ...

Location

Newcastle upon Tyne

Job term

Permanent

Job hours

Full time

About us:

Combining over 125 years in retail with 147 years in banking, M&S Money is in a unique position of being able to access all that's great about both the M&S and HSBC brands.

Building on our success to-date, we're now in a position to expand our in-store presence with a broader range of products and services which reflect M&S' strong retail values; quality, value, service, innovation and above all trust. Offering financial services within the unique backdrop of the M&S retail store, customers will be able to manage their finances at their convenience, while they shop.

This is a fantastic opportunity for you to be the face of M&S Money in-store with a new style of financial services. You will create meaningful and lasting relationships with customers and ensure M&S class service is at the heart of everything you do.

About the role:

This is a critical customer-facing role which embodies the M&S Money brand in-store and you will be expected to:

Deputise for the M&S Money Manager and support the day to day running of the in-store department as appropriate, ensuring that M&S Money standards are achieved and resource is effectively deployed to deliver the best possible customer experience

Identify development areas and coaching opportunities within the team to enable them to build customer relations, identifying solutions that satisfy their needs

Enhance the profile of M&S Money in-store and drive the success of M&S Money as a core business unit by building strong relationships with the M&S store management team, specifically at Section Manager and Commercial Manager level

Dotted line responsibility for the Bureau de Change team, including compliance and risk auditing and controls

Carry out on the job training for staff to ensure full product, systems and channel knowledge, resulting in a seamless, quality and value-add interaction with the customer

Work with the Manager to oversee operational requirements, ensuring audit and in-store controls are adhered to and are compliant with internal and FSA guidelines

About you:

You will be a natural leader with a proven track record in retail banking. Management experience with an understanding of operational procedures is key.

Detailed knowledge of banking products and services, and the regulations involved, is vital. To succeed in this role you will enjoy building relationships with customers and colleagues and be focused on exceptional standards with respect to customer care and service. Highly adaptable, you will be confident taking responsibility for decisions, with a drive and tenacity to get things done and achieve sales and service targets.

Management roles include regular evening and weekend working, in-line with retail operating hours.

At M&S Money we invest in our people and training is imperative in order to deliver against our brand values. As such, we will provide a comprehensive training programme which will be delivered over an 11 week period (three of which will be residential in Chester).

Our rewards package includes pension, life assurance, 20% M&S discount card and various recognition schemes that reward your contribution in different ways.