Recruiter

Company Fusion Limited

Salary

From £22,000 to £30,000 per year +

Location

Aberdeenshire

Job term

Permanent

Job hours

Full time

The Company - Our Client:
Our client delivers satellite-based communications to businesses operating in the world's harshest and most remote locations. The company's solutions enable customers within the energy, commercial shipping, government services, engineering and construction, maritime, mining and disaster recovery markets to connect their remote sites with broadband Internet, Voice over IP, corporate networking, and real-time video and data. As a result of continued growth, they are now seeking a CSC Engineer for their site in Aberdeen.

The Role - Main Duties and Responsibilities:
- Troubleshoot Clients VSAT/Networks and follow through to conclusion/escalation as per Incident Management.
- Our CSC Engineers are primarily responsible with providing HCC Clients with a single point of contact to sustain and efficiently resolve customers connectivity issues
- Utilize HCC Incident Management Tool (Footprints) to log and update reported faults from clients.
- This person will come from a technical background and be able to fix problems over the phone.
- Liaise with Clients on a regular basis to investigate faults and ensure faults are rectified or escalated accordingly
- Liaise with Operations & Field engineers
- Utilize various NMS tools
- Assistance with the ongoing maintenance and upgrade of HCC Infrastructure
- Attend Internal and External Training Courses

The Person - Skills, Knowledge, Qualifications and Experience:
- Satellite Communications experience
- Electronics/Telecommunications Degree or suitable HNC/HND with added experience
- Stabilized/fixed VSAT experience
- Cisco/Networking skills
- Shows Initiative, Team player
- Must be customer focused
- Hands-on Problem Solver

The Package - What You Could Earn:
- Salary 22,000 - 30,000 depending on experience
- 28% shift allowance
- Holidays

csc engineer