Recruiter

JOBG8

Salary

From £20,500 to £20,500 per year + 20500.00

Location

Berkshire

Job term

Permanent

Job hours

Full time

Sovereign Housing Association

At Sovereign, our aim is simple: to provide high quality homes, services and neighbourhoods where people want to live.
Everyone who joins our team will have a great opportunity to contribute to the good work we do.

A Customer Service Advisor is currently required for our Newbury Contact Centre to deliver a responsive and proactive
service to our residents. Acting as the first point of contact the focus of this role is to provide a high quality
emergency response to a range of enquiries, logging and tracking caller requests in a prompt and timely manner and
liaising with our maintenance team to co-ordinate appointments.

Applicants must have a strong customer focus, be self motivated and demonstrate a high level of empathy, tenacity and
confidence when addressing a variety of issues. Excellent telephone skills and administrative experience are essential,
together with the necessary calm, patient and organised attributes required within this challenging and rewarding role.

Working 37 hours per week, this role is based on a 24/7 shift pattern (which will include working nights and weekends as
well as day shifts).

A full UK driving licence is required as you will be expected to carry out occasional off-site resident visits in
conjunction with your shift pattern.

If you are looking for a job in which you can really make a difference to people's lives and where no two days are the
same, this could be the career move for you.

To apply for this opportunity, please email your CV and covering letter. Alternatively you can request an application
pack from this email address, by visiting our website.

Closing date for applications is 3 May with interviews taking place on 11 May 2012.