Recruiter

Technical Resources Ltd

Salary

Competitive + on Call + Excellent Benefits

Job term

Permanent

Job hours

Full time

Cisco CCNP Engineer Team Leader

My client an international provider of integrated ICT solutions, delivering secure, converged computing and communications infrastructure and services requires a Cisco NOC Team Leader to be responsible for a team of NOC engineers.
This position has responsibilities focused around the smooth running of our customer's network environments and that network availability is maintained at the highest level.

Responsibilities
* Mentoring and coaching Senior NOC Engineers
* Hold regular 121s and appraisals with direct reports
* Active involvement in the recruitment of all new technical engineers
* Set and ensure team KPI targets are achieved on a consistent basis
* Ensure customer transition pre requisites are delivered by Network Implementation
* Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Server support.
* To fully understand the principals of enterprise UC, security and cloud technologies
* Maintain network availability for customers by performing routine maintenance, failover testing, implementing best practices etc
* Ensure monthly SLA metrics for all MSC customers are achieved.
* Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from the MSC Tier 1 out of hours
* Regularly updating customers on progress of incidents, problems and changes
* Completing customer Change Requests, including impact and risk analysis
* Attend meetings and working parties to represent MSC where necessary
* Where required perform the 'Lead Engineer' role for some key customers
* Attend customer meetings to provide technical consultancy
* Providing input to customer facing Technical Incident Reports
* Proactive identification of fault trends

Requirements
CCNP level with strong routing and switching skills
Knowledge within VoIP, Security - ASA, Pix, Juniper.
Knowledge of Cisco Unified Communications products
Able to guide & instruct technical staff, challenging behaviour where necessary
Experience with a Managed Service Provider
Excellent communicator
Full driving licence

Location: Berkshire
Salary: £50,000 + On Call + Excellent Benefits