Recruiter

Vanquis Bank

Salary

Competitive + Benefits and incentives

Job term

Contract

Job hours

Full time

Bi-Lingual Customer Account Agent (Polish and English)
14,000 to 19,000 + (depending on skills and experience) + Incentive + Benefits
Chatham, Kent

At Vanquis Bank, we're looking for people with good customer service abilities and fluent communication skills in English
and Polish to help influence the development of our new International business in Poland.

At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider
of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We provide an outstanding service to
our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We've got
a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us
as a Customer Account Agent, you can become part of our success story and help shape our Polish International business.
Based at our state of the art call centre in Chatham in Kent, in close proximity to London, you will be responsible for
effectively servicing our International customer base in Poland. Working to individual and team performance targets, you
will be the first point of contact for new and existing customers. Day-to-day you will deal with a range of enquiries
covering initial customer acquisition, through to servicing and contacting to secure payment as well as working to
resolve customer issues. While ensuring adherence to company procedures and compliance you will also identify issues,
suggest solutions and help drive improvements. The ability to multitask and effectively manage your time, whilst
delivering exceptional customer service is paramount. You will have worked in a fast paced, high performance, target
driven banking environment that has a focus on service quality. You'll need to be adaptable as you'll be working in an
innovative environment and will need to quickly adopt new practices and ideas

Educated to a good GCSE standard or equivalent including English and Maths you must be able to communicate fluently (both
written and verbally) in English and Polish. You will also have experience of working in a customer service role ideally
gained in a contact centre environment. Knowledge of the Polish financial services industry would be an advantage.
Self-motivated, you will be comfortable working to targets and able to use your initiative when needed. With an eye for
detail, you will be able to present ideas, explain options and solutions in a clear manner over the telephone. You must
also be flexible to work a rotational shift system that will involve early starts (7am) and late finishes (7pm) as well
as weekend working.

This is an excellent opportunity to help create and build a brand new proposition as well as be part of a highly dynamic
and productive team. To apply please email your CV and covering letter to the email address below;


call centre