Recruiter

FISH4JOBS

Salary

From £16,000 to £16,000 per year + £16000 per annum

Location

Buckinghamshire

Job term

Permanent

Job hours

Full time

This company is an award winning Technology company, at the forefront of the convergence between the high growth, Prepaid
Card market, Digital Electronic Payments, E-money and Mobile Payments arena. Offering innovative payment solutions,
intuitive technology and business expertise across a diverse range of market sectors.



They are looking for a Customer Service Representative to efficiently and effectively handle incoming calls as well as
making outgoing calls to support various marketing initiatives as well as weekly identified outgoing call tasks.




Responsibilties and Skills required:

A basic knowledge of excel or spreadsheet management would be an advantage and will be used for everyday call and data
reporting. Previous experience in financial services would be beneficial as well as a basic understanding of the
regulations and procedures that apply to the industry. In addition to handling incoming calls the candidate must be able
to effectively respond to customer emails and if necessary escalate these to the relevant department. The job will
require the ability to multi task and work under pressure as well as display patience and understanding with customers.
The demographic of customers is extremely varied and the position will require the ability to react to this
appropriately.




Role and Responsibilities

Weekly:

- Effectively handle incoming calls and emails from customers for a range of different prepaid card programs
- Take card sales and enquiries from retailers across the country as well as invoice and ship cards to them
- Make outgoing calls to customers requiring card upgrades and retailers requiring new stock of cards. Up selling
customers to other products or features available to them on their current product is essential
- Effectively upgrade customer through KYC. Communication with customer and compliance is important



Monthly:

- Targets to calls customers identified as having stopped transacting on their card to understand why they have stopped
transacting and re-sell the benefits of using the card
- Make outgoing calls and emails to retailers with stock running low to re sell cards or literature
- Report on calls and emails as well as suggest ways to improve the website or operating systems to make the handling
time of calls more efficient




Ad-hoc/Reactive:

- Liaise with team leader or compliance or marketing to discuss issues or provide solutions to a problem you have
encountered
- Communication with partners and clients domestic and international to discuss and effectively solve or suggest
solutions to problems or processes




Previous experience of Customer Service non essential. Support and training provided if necessary.