Recruiter

FISH4JOBS

Salary

From £20,800 to £26,000 per year + £20800 - £26000 per annu...

Location

Cheshire

Job term

Contract

Job hours

Full time

Department Profile:

The PPI Complaints department is responsible for the handling and management of PPI complaints. The team supports the business not only in resolving external complaints but in driving improvement based on Customer Feedback.

Job description:

As a Team Leader, you will be responsible for a team of up to 15 PPI complaint handlers, maximising team performance through coaching and performance management in order to achieve team and business objectives and meeting all regulatory timeframes for complaint handling. You will be responsible for identifying improvements and efficiencies to improve the end to end customer journey.

With responsibility for a team of advisors, a passion for leading and delivering results through others is essential.

This is a fantastic opportunity for a top performing advisor to take the next step in their career or a proven Team Leader to further their knowledge/experience.

Individual requirements:

We are looking for a highly motivated individual with drive and enthusiasm who is able to demonstrate FAB principles. The individual must be able to demonstrate a genuine passion for delivering exceptional customer service and individual performance.

Hours & Days required:

This is a Full - Time role structured around the below main shifts. High Flexibility is required.

(Monday - Friday 3:15pm - 9:15pm & Weekend 8:00am - 6:00pm)