Recruiter

FISH4JOBS

Salary

From £15,500 to £15,500 per year + £15,500 pa + 15% bonus

Location

Gwent

Job term

Permanent

Job hours

Full time

You will provide an efficient telephone administration service dealing with their individual queries whilst maintaining service level agreements. As you will be working for a financial services organisation, you will be answering queries with regards to personal financial information, ensuring high levels of security and confidentiality.

You must have previous lending experience (ideally a knowledge of first and second charge mortgages), excellent telephone communication skills and be able to provide an efficient service to customers to promote a positive company image. This in an exciting opportunity to develop your career and join a growing company with long term opportunities for progression. CeMap qualification is desirable.

In return for your experience, commitment and hard work, you will receive ongoing training, excellent salary and benefits and the opportunity to work in a friendly and supportive team environment.

Responsibilities:
* Ensure a high level of service to all customers, both internal and external in line with legal/statutory requirements
* To deal with enquiries from customers in an efficient and timely manner in line with department targets
* To document all customer contact ensuring customer accounts reflect agreed actions
* Monitoring cases and providing updates where necessary
* To keep abreast of all FSA guidelines and ensure that the principles of
* Treating Customer Fairly are adhered to

Skills & Experience Required:
* Previous Customer Service Experience in Financial Services and particularly mortgage lending (1st and 2nd charge)
* Understanding of FSA regulations, Anti-Money Laundering Rules, ISA rules, Data Protection and Treating Customers Fairly
* Excellent Communication skills
* Good Time Management
* Planning and Organisation
* Valuing and supporting others
* Problem Solving
* Empathising

Hours: 37.5 hours per week for full time - Monday to Friday between 8am and 8.00pm, plus occasional Saturday mornings