Recruiter

Canon (UK) Ltd

Salary

Competitive

Job term

Permanent

Job hours

Full time

Job Purpose and Summary:
The Web Experience Professional, as owner of the Service & Support web strategy, is responsible for the overall customer
journey on the Service & Support website pages and constantly strives to further improve that experience while ensuring
that it is aligned with the corporate web and channel strategy of Canon. Through analysis of customer usage, market
research, generated feedback, benchmarks and industry knowledge, the Web Experience Professional aims to continuously
better the customer web experience and to make it best in class.

Responsibilities and Tasks:
Provide key input into the development of a Services & Support web strategy for our customers, ensuring that it is fully
aligned with Canon's overall corporate web strategy.
Responsible for the on-going continuous improvement of the Services & Support web areas by using all available
performance management & customer feedback data to further optimise our web support presence.
Aligns all Services & Support web initiatives with applicable Web functions outside Services & Support ; harmonizes
strategy and initiatives with overall Canon Web targets and initiatives
Maintains day to day operational responsibility for the Services & Support web pages and overall ownership of the
critical operational content management processes and service delivery, even if delivered by other Services & Support
staff.
Communicates on behalf of Services & Support with regards to web policy and web operations with all interested internal
and external parties including Canon Japan, the wider Canon Service & Support community, Sales & Marketing, Corporate
Communications and our outsourced Services & Support Contact Centres
Provides reports and analysis applicable to the performance Services & Support area - using these to highlight
underperforming areas and to provide the support for business cases proposing further improvements.
Provides experience and knowledge of industry best practices with regards to the provision of customer web support
services
Drive the strategic direction and implementation of Services & Support web presence
Primary responsibility for compiling and maintaining the Services & Support operating budget for the web area. Adheres to
all necessary financial processes and ensures that all necessary billing, internal recharges, cost allocations are
handled in a timely manner.
Represents Services & Support in all applicable projects relating to the customer web experience and the further
development and provision of services.

Required Skills and Qualifications: Languages:

English written and oral.
Experience:
Background in Web experience management

Able to present the company as the leading edge portal company, with the main focus on User Experience; Familiar with the
market, it's competitors and the technology

Familiarity with developing and delivering web experience programs and with Canon's information infrastructure is an
advantage.


Profile & Personal Qualities:

This role requires a pro-active, results-driven candidate who can work autonomously (requires minimal guidance) and who
brings "solutions" to management. The individual must be committed to getting the job done and able to bring the right
people together in order to solve issues.
A sound level of business comprehension is required in order to effectively fulfil this role
The individual has to be an outstanding team player that is committed to taking on challenges and who is passionate about
achieving the desired results.
A willingness to learn
Excellent communicator
Good analytical skills - can interpret business, operational and financial indicators. In-depth understanding on which
areas need to be investigated further
Operates successfully under pressure
Strong organization skills
Excellent Excel and reporting skills
Strong issue resolution skills - with natural ability to completely understand all aspects of the issue raised, identify
appropriate investigation route, and find, implement and communicate solutions.
Strong process and procedure skills

Competencies:
Create Solutions to Problems
Drive for Results

Further Information: Location: Stockley Park, Uxbridge, Middlesex
Closing Date:
Salary: Competitive + 15% bonus

Canon Benefits;
* Annual 15% Bonus scheme
* Pension scheme
* Private Medical Insurance
* Long service awards
* Enhanced maternity pay
* Enhanced company sick pay
* Long Term Group Disability Cover
* 25 days holidays per year
* Staff Purchase Scheme
* Subsidized restaurant
* Subsidized Dry Cleaning
* Ride to Work scheme
* Employee Assistance Programme
* Flexible Working Policy


No Agencies Please


web development