Recruiter

JOBG8

Salary

From £21,000 to £21,000 per year + 21000.00

Location

Lancashire

Job term

Permanent

Job hours

Full time

This exciting opportunity exists within our Manchester Volkswagen Retailer **Please note: all candidates must follow the
on-line application process** With over 250 franchised retailers across the UK offering outstanding working environments,
the brand continues to grow year on year. Please note: All candidates must follow the online application process. As a
Service Advisor, your Key Objectives will be: Objective: Maximise service profitability through the use of professional
sales techniques Sell additional products, services and repair works in a professional manner Objective: Maximise
customer awareness of all available retailer services Ensure customer awareness of all products and services available
Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair Maintain
effective liaison with sales, parts and workshop teams Ensure the tidiness of the reception desk to promote the
professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in
first class condition Objective: Ensure highest level of customer care and satisfaction at all times Maintain a presence
at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or
dealt with immediately Answer customer's questions regarding technical problems in a manner that is easily understood and
does not use excessive jargon, or find the appropriate member of staff to do so Pro-actively contact customers to update
them on progress of work Notify customers promptly of completion of work Ensure account customers have sufficient credit
to enable all work advised to be carried out as agreed Handle dissatisfied customers calmly and all customer complaints
to be brought to the attention of the Service Manager Objective: Maintain excellent standards of departmental
administration Initiate job documentation and maintain customer records and follow-up systems Follow correct procedure
when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving
licence are obtained (when applicable) Document all warranty work as per Volkswagen requirements and retail policy and
ensure the customer signs for all work undertaken Accurately maintain departmental systems Objective: Help retailer to
achieve industry-leading standards of process efficiency Ensure workshop time is fully utilised when taking future
bookings Calculate accurate charges for all parts, labour and service repairs and provide customer estimates according to
company policy on schedules, time and pricing Promptly prepare and present invoices following completion of work,
ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
Receive and register payments for work carried out and ensure that the correct company procedures are adopted for
verification of payment, handling, transferring and depositing cash for the service department (if applicable) Ensure
compliance to all health and safety / environmental / company policies Undertake other tasks and responsibilities as
requested by the front-of-house Service Manager **Strictly No Agencies**