Recruiter

JOBG8

Location

Antrim

Job term

Permanent

Job hours

Full time

ASOS is the fastest growing online fashion retailer in the UK and is now one of the biggest global online fashion and beauty retailers. They offer over 50,000 branded and own label product lines across womenswear, menswear, footwear, accessories, jewellery and beauty with approximately 1,500 new product lines being introduced each week.

As part of the team our people get involved and continually contribute with feedback and ideas to improve the way we work and the way we interact with our customers. Our people are expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner, as if they were dealing with their own friends.

RESPONSIBILITIES:

* Provides a warm, friendly and personal inbound customer service to prospective customers through inbound voice, email, web chat and social media.

* Takes the opportunity to 'Shine' through every interaction by showing a lively interest in customers, having a natural approach in communication, becoming a local expert and being an advocate for the brand.

* Leads the team in providing professional expertise and embracing the client brand in every interaction with the customer making it an individual experience.

* Adherence to agreed processes, service level agreements and driving and exceeding individual and team targets.

* Proactively seeks ways to improve the customer experience through each interaction

* Takes ownership to enhance own learning to ensure sufficient knowledge to excel in the role.

* Multitasks and adapts to a fast paced environment.

* Continuously searches for improved ways of responding to customer needs through all contact channels.

* Proactively seeks feedback on ways to improve individual and team performance.

ESSENTIAL CRITERIA:

* Native level German speakers, fluent in written and spoken English

* 6 months experience in telephone or face to face Customer Service, building relationships with the customer

* Genuine interest and passion for fashion. Has an awareness of promoting the client brand. Understanding of social media platforms

* Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale

* Ability to multitask on various contact channels to achieve personal and team targets. Plans and prioritises workload in accordance with contact volumes

* Excellent communication skills both verbal and written

* Demonstrates resilience and ability to work on own initiative

* Demonstrates problem solving and shares best practice with the overall customer experience, focusing on customer engagement

* Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of the brand.

BENEFITS:

* Extremely competitive salary

* Concentrix provides a bright, modern and exciting place to work with excellent staff facilities

* The opportunity to travel and work abroad

* The opportunity to work in a multi-lingual environment

* Performance Related Pay

* Eye Care Provision

* Cycle to Work Scheme

* Childcare Vouchers

* Annual Reward & Recognition Ceremony

* Free cakes and fruit on a Friday!

* 21 Holidays & 6 Stat days & birthday day off

* Stakeholder Pension Scheme

* Team and Concentrix events

RELOCATION PACKAGE (IF APPLICABLE):

* Reimbursement of travel costs

* Accommodation provided on arrival in Belfast

* Relocation class on first day at Concentrix

* Ongoing relocation support

More information on Belfast:
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops. It is extremely cheap to live in Belfast - accommodation, transportation and the general costs of living are all very reasonable.

In Northern Ireland private health insurance is not required owing to the national health system providing free health care.

To find out more about this fantastic city, please visit .

Apply online if you're interested!

We're looking forward to hearing from you!