Recruiter

JOBG8

Location

Antrim

Job term

Permanent

Job hours

Full time

Cisco is the world leading supplier of networking equipment used to interlink networks and power the internet.

THE PERSON:
A Cisco First Impressions Agent will act as first point of contact for any Cisco Customer, Partner or Employee, providing support by telephone and email and also by completing the First Impressions Survey to measure customer satisfaction.

You will be responsible for solving customer problems through obtaining correct information from the customer. These problems will range from redirecting calls, arranging an engineer visit to educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary.

Agents will be required to make outbound calls, carrying out a Cisco survey to anyone who has had an experience with Cisco. The role will involve speaking to customers in native language, translating responses into English and arranging call backs where necessary.

RESPONSIBILITIES:

* Acts as first point of contact for any Cisco customer, Partners/Reseller or employees in the specific country you will be operating on.

* You will be required to take inbound calls in English depending on business need.

* Provides support to customers via the telephone, email and chat

* Supports the customer in the following areas: ordering products, employee support, Cisco certification and Training, Partner Help, Technical Support and Pre-sales.

* Redirects the caller to the appropriate department within Cisco.

* Solves customers problems and make customers aware of Cisco products/website and educate the customer to become more self sufficient

* Takes ownership until customer's problem is fully resolved.

* Flexible to assist in other teams across the business depending on business need.

ESSENTIAL CRITERIA

* Fluency in written and spoken English & German

* 6 months outstanding customer service experience in a service driven environment

* Previous telephone experience, computer literate and confident in ability to browse the internet

* Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale

* Ability to multitask, plan and prioritise workload

* Excellent communication skills both verbal and written

* Demonstrates resilience and ability to work on own initiative

* Demonstrates problem solving and troubleshooting skills

* Demonstrates ownership and accountability to achieve deadlines and targets

DESIRABLE CRITERIA:

* 12 months experience in customer service.

BENEFITS:

* Extremely competitive salary

* Concentrix provides a bright, modern and exciting place to work with excellent staff facilities

* The opportunity to travel and work abroad in a multi-lingual environment

* Performance Related Pay

* Eye Care Provision

* Cycle to Work Scheme

* Childcare Vouchers

* Annual Reward & Recognition Ceremony

* Free cakes and fruit on a Friday!

* 21 Holidays & 6 Stat days & birthday day off

* Stakeholder Pension Scheme

* Team and Concentrix events

RELOCATION PACKAGE (IF APPLICABLE):

* Reimbursement of travel costs

* Accommodation provided on arrival in Belfast

* Relocation class on first day at Concentrix

* Ongoing relocation support

More information on Belfast:
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops. It is extremely cheap to live in Belfast - accommodation, transportation and the general costs of living are all very reasonable.

In Northern Ireland private health insurance is not required owing to the national health system providing free health care.

To find out more about this fantastic city, please visit .

Apply online if you're interested!