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RESPONSIBILITIES:
Deals with customer contact via email and telephone in an empathetic, calm, friendly, responsive and efficient manner.
Proactively demonstrates and provides focused reassurance to customers.
Is constantly alert and conscious of the customer's needs.
Makes customers feel confident that their needs are being met.
Focuses on the customer to ensure that full ownership is assumed and provided during every customer interaction.
Ensures that the highest levels of quality, Customer satisfaction and honesty are maintained through adherence to agreed processes and Service Level Agreements.
Adheres to stringent protocols with dealing with Payment Services
Proactively seeks ways to improve both own and the teams standards of customer service delivery
Proactively keeping up to date on all new procedures, systems and information by being attentive to and acting upon information advised.
Actively engages in your approach to ongoing learning to ensure sufficient knowledge to excel in the role
Fluent Danish Speaker
Salary 14500 - relocation assistance provided
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