Recruiter

JOBG8

Location

West Midlands

Job term

Permanent

Job hours

Full time

Service Area Administrator

An exciting opportunity exists for a Service Area Administrator to join a leading telecommunications company in the West Midlands on a contract basis.

As Service Area Administrator your responsibilities will be;
- Effective queue management ensuring all Access planned/unplanned are met within scope of SLA's
- Respond efficiently to calls made to the region, filtering and distributing effectively throughout the teams in a polite and courteous manner
- Ensure management of Site Diary cases are created in a timely and accurate manner
- Various miscellaneous administrative tasks

Key skills required for this role as Service Area Administrator;
- proven background in achieving SLA targets, striving for high achievement
- demonstrable proficiency in the use of MS applications and basic systems
- discernible good written and interpersonal skills
- proven ability to adopt a flexible approach to the needs of the business

All applicants must be eligible to work in the UK.

If you are interested in this role as Service Area Administrator please contact ...

administrator / SLA / queue management
administrator / SLA / queue management
administrator / SLA / queue management Project People Ltd is acting as an Employment Business in relation to this vacancy.