Recruiter

JOBG8

Salary

From £24,000 to £24,000 per year + 24000.00

Location

West Midlands

Job term

Permanent

Job hours

Full time

An exciting opportunity has arisen to join a FTSE 100 organisation in the Life and Pensions division as a Senior Pensions Administrator. The purpose of the role is: To create and maintain consistent and accurate scheme records using the appropriate systems. To have excellent knowledge of and ability to use the internal systems effectively. To have in depth technical pension's knowledge to cover both DB and DC schemes (where applicable). To make every effort to ensure the contracted performance targets and quality standards are met. To support and assist the Team managers and senior management team. To be responsible for checking calculations and processes as required. To have some responsibility for organising the work of the administrators. Mentoring subordinates and identifies training needs to ensure staffs achieve their full potential. To participate in and promote good team communication. To provide excellent customer service to all clients, members and third parties. To complete all tasks using best practice. To build and maintain personal development file. Process complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence. Identify and report risks and breaches immediately to your line manager and/or the Operational Risk & Compliance Department. Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks. Adhere to the ISO and Investors in People Standards, Quality Management System and comply with pensions and FSA regulations and initiatives, for example, Treating Customers Fairly (TCF). Essential Skills Very high level of commitment to delivery. Adaptable to varying demands and workloads. Ability to work to deadlines. Excellent organisational skills. A good technical knowledge. Excellent understanding of Capita Hartshead procedures and systems. Ability to work well with colleagues. A proven record of accuracy, attention to detail along with a high level of initiative and self-motivation.A flexible approach to work at all times and the A commitment to ensure tasks are completed to deadline. Ability to work calmly and effectively under pressure.Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.