Recruiter

FISH4JOBS

Salary

From £25,000 to £30,000 per year + £25000 - £30000 per annum

Location

Nottinghamshire

Job term

Permanent

Job hours

Full time

This exciting opportunity exists within our Nottingham KODA Dealerships

KODA: SIMPLY CLEVER

**Please note: All candidates must follow the on-line application process**

Job Purpose:

To achieve parts and service volumes and profit objectives through motivating and developing the Aftersales team to be fully competent in their job roles.

To manage the sourcing and supply of KODA vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.

As a KODA Aftersales Manager (Parts and Service), your Key Objectives will be:

Maintain standards of performance of the parts and service teams through effective coaching and performance management.

Recruit and select team members in line with organisational requirements.

Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the KODA Dealership

Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales).

Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR's, margin and volume performance) in line with KODA (UK) and Graeme P Chatham operating requirements.

Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.

Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.

Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner.

Regularly communicates and interacts with members of other departments to develop the business and the KODA Dealership team ethos.

Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.

Applicants to this role would benefit from exposure to KODA or another VAG Business; however, this is not a pre-requisite and other brand backgrounds will be considered for those individuals whom are able to meet all of the above criteria.

The right individual should have strong exposure to Service, Parts and Workshop Management and experience gained of managing multiple sites would be an additional benefit.

**Strictly no Agencies**

Industry only.