Recruiter

Gravity Personnel

Salary

From £30,000 to £35,000 per year

Location

Worthing

Job term

Permanent

Job hours

Full time

Our prestigious client, a global supplier of measurement and instrumentation for process control applications is recruiting a Customer Support Engineer. The successful candidate will be responsible for providing technical support on the company systems and solution business for UK & Ireland and company's partener's across the world. The role may require travel within the UK and overseas.The successful candidate will be required to work a rota 24/7 shift pattern (typically 1 in 4).

Principle Responsibilities:


*Arrange Preventative Maintenance work for Service Contract customers.
*Maintain logistics support for Parts management business.
*Commissioning of systems and projects.
*Breakdown response were technical expertise or logistics require.
*On-site technical expertise support.
*Specification and delivery of small solutions and systems.
*1st and 2nd level technical support of company system based products and the systems themselves.
*Liaise with R&D to provide solutions to complex technical problems.
*Support for field service engineers operating in the field both during working hours and outside working hours when on duty.
*Provide assistance to the workshop and service centre for the repair of computer system components and instrumentation Occasional off-shore (oil platform) or overseas work.
*Nominated non-support activities required by the Service & Support Manager


Experience:

*Knowledge of process control applications for one of more the following industries; Metals & Heat Treatment, Pharmaceutical, Glass, Oil & Gas, Power, Plastics and Waste & Water.
*Must have a broad knowledge of industrial instrumentation.
*Computer hardware and architecture.
*Ethernet technologies (Switches, Bridges and Routers etc) and TCP/IP communication.
*Windows XP/Server internals.
*Database SQLServer or MSAccess programming/support experience.
*Programming or scripting language experience.
*Knowledge of SCADA systems, ideally Wonderware's InTouch or Intellution FIX32/iFIX.
*Knowledge of communication technologies; Modbus, Profibus, RS485, RS232, 4-20mA, DeviceNET.
*Strong experience of DCS and process control systems.

Qualification:
*Degree preferred but will consider HND/HNC with experience in an engineering discipline.

Salary: 35 K+car, 25 days holiday, bupa and pension
Location: West Sussex


customer support engineer industrial instrumentation