Recruiter

FISH4JOBS

Salary

From £15,000 to £17,000 per year + £15000 - £17000 per annum

Location

Nottingham

Job term

Contract

Job hours

Full time

Carlisle Managed Solutions are currently recruiting for one of our clients who are one of the largest professional services firms in the world and one of the "Big Four" accountancy firms. Our client is a global organisation with a member of firms in more than 140 countries and headquartered in London.


Do you:

- have a minimum of 2 years switchboard experience?

- have the ability to communicate effectively both verbally and in writing?

- have confidence in your ability with Basic Excel, Word and Outlook/Lotus Notes?

- have excellent telephone manner?

- have the ability to work independently and as part of a team?

if so, then read on..

The role of the National Switchboard Operator is to provide the highest level of customer service to the Firms' Partners, employees and clients in line with agreed service level agreements and procedures. To be part of a team of 10 operators tasked to manage and process on average 60,000 incoming calls per month. The objective is to make all callers first impression of the Firm a positive and lasting one.

Main job responsibilities:

* Responsible for answering telephone calls in an effective and professional manner.
* To handle all incoming and outgoing telephone calls / enquiries, promptly giving a warm, courteous welcome and using the agreed salutation.
* To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
* To promote a professional and pro-active image as part of the switchboard team at all times through leading by example.
* To support the National Switchboard Team Leader in delivering a professional service.
* Work a 40hr week on a rota system covering hours between 07.30am to 21.00hrs.

* To effectively communicate any information to team members, which will assist with delivering switchboard services.
* Whenever possible, anticipate caller needs. Follow up with requests and ensure client expectations are not only met but exceeded.
* To ensure callers are kept informed of any delays.
* To assist the National Switchboard Team Leader, whenever necessary to collate caller data.
* To maintain an organised and tidy work area at all times.
* To report any technical faults to the IT team promptly.
* To mentor new joiners ensuring required training and standards meet service level agreements.
* Support and understand BCP actions for the National switchboard.
* To maintain and practise a high degree of confidentiality and integrity.
* To communicate discrepancies relating to directory information to the National Switchboard Team Leader.
* Attend team meetings.



If you meet the skills above please apply today as this advert could be withdrawn before the expiry date. We are only able to accept applications through this advert and cannot accept any other form of application e.g. by post or email.