Recruiter

FISH4JOBS

Salary

From £20,000 to £20,000 per year + £20000 per annum

Location

Worcestershire

Job term

Permanent

Job hours

Full time

Do you want to work for a FTSE 100 organisation, where our customers are the main focus of everything we do? If so, then we'd love to meet you..

Here at Severn Trent Water our customers are at the heart of our business, we want to ensure they receive a first class service every time they come into contact with us, by making it easy for them to do business with us and letting them know that we care.

As part of our team, you will play an integral role in helping us to achieve this goal. We are passionate about our Customers and continuously strive to put them at the forefront of everything we do.

Within Customer Relations Field Services, our Field Services Specialist role deals with a wide range of billing related Inspections needed to help answer Customer generated queries. The role also provides the opportunity to represent the Company in dealing with County Court hearings Full training will be provided

Key Accountabilities:
Full compliance to all Company and departmental Safe Systems of Work, Risk Assessments and Lone Working policies and procedures at all times.
* To take full responsibility for compliance and promotion of safe working practices. Reporting any unsafe practices immediately to reduce risks to others.
* Promote positive Company brand reputation at all times and present and conduct themselves in a smart, courteous, respectful and professional manner.
* Provide accurate information on internally & externally generated billing query Inspections, ensuring that all set Company standards are met accordingly
* To complete jobs on the day they are allocated - not to carry work over to the next day unless agreed with Planner/Team Manager.
* Liaise effectively with internal Field Services Departments and other Departments within Customer Relations and the business
* Maintain accurate records regarding pertaining to own workload providing a precise auditable information
* Ensure all company property, vehicles, PPE & equipment are maintained accordingly * Pro-actively manage customer and colleagues expectations.

Experience:
In order to succeed in this role it is expected you will have:
Essential
* Excellent communications skills and be a confident negotiator; skilled in making decisions in areas of ambiguity.
* You must be able to work to regulated deadlines in an often pressurised environment.
* A good knowledge of company charging policy is required
Desirable
* Operational or previous field working experience

Capabilities:
In order to succeed in this role it is expected you will have:
Capabilities: . It is essential that you enjoy working by your own means and a confident communicator as this role will bring you into direct contact with a variety of both internal and external stakeholders.
* You should have good IT skills and possess sound verbal and written communication skills

Qualifications:
Qualifications:
* GSCE standard in both English and Mathematics (or equivalent)
* UK Driving License Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.