Recruiter

JOBG8

Location

Australia

Job term

Permanent

Job hours

Full time

Project Manager/Project Management - CRM - Sydney, Australia Project Manager - CRM - Sydney, Australia

Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 27,000 customers in more than 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, independent education, animal welfare, and other charitable causes. Using Blackbaud technology, these organizations raise more than $100billion each year.

As a result ofincreased demand for our products we are seeking to add a Project Manager to our Sydney basedprofessional services team to lead clients through requirements gathering,technical assessments, package evaluation, technical design, development,knowledge transfer, launch, and support of Convio products. Candidates should haveexperience managing web based or CRM projects. Both roles require aself-starter who has experience working independently as well as beingcomfortable working with remote teams.

Job Description:
Manage a complex program or set of projects for clients while balancing capacity and resources to ensure on time and on budget execution without compromising client satisfaction.
Apply broad in-depth business and technical knowledge to establish overall project plans for an assigned set of clients.
Apply knowledge of the product range to determine how our services can benefit our clients and establish timelines for implementation.
Work with technical and strategic team members to translate a client's business and functional requirements into detailed technical designs and propose solutions to meet or exceed the requirements.
Identify risk factors early on and pro-actively take corrective action to mitigate any risk to overall project goals and objectives.
Manage the day-to-day relationship with the assigned client(s) during the implementation process. Provide timely and accurate assessment of client implementation risks and development/follow-up of resolution plans.
Provide clients with guidance informed by product knowledge, standard templates, online marketing best practices and experience.
Work across multiple functional areas to ensure coordination and effectiveness of all components and activities and decide on issues requiring escalation.
Responsible for triaging and resolving client issues and escalating as necessary to the appropriate department or individual to ensure proper resolution.
Coordinate tasks with internal resources.
Ensures that final end result product or service meets client expectations and achieves high quality standards.
Timely and accurate time entry and project status reporting (both client-facing and internal) on a weekly basis.

Candidates must meet the following requirements:
Expert knowledge of all facets of web development including strategies, design, implementation, and user adoption.
Minimum of 5 years experience leading mid and large size concurrent projects for multiple clients.
Minimum of 4 years experience hands-on implementation experience in a web development/application environment
Strong understanding of web technologies and website production
Experience using and/or deploying CRM solutions is preferred
Ability to manage multiple projects concurrently and manage to a deadline
Strong client and third-party partner management skills; comfortable interacting at all levels of an organization.
Excellent verbal and written communication skills. Able to communicate information and issues clearly and succinctly with both technical and non-technical people from individual contributors to executive staff.
Experience in managing the testing of complex solutions across integrated platforms and environments.
Excellent requirements gathering and stakeholder interviewing skills.
Strong understanding and experience with project management processes: scope, time, risk, communication

Additional preferred skills and experience:
BA/BS or equivalent work experience.
AIPM RegPM certification strongly preferred
Ability to work as part of a complex, technically and culturally diverse team including Convio team members, partners, and clients.
Proficient using Microsoft Excel and MS Project.
Experience in the charities sector is advantageous
Knowledge of user experience and research methodologies and how it drives technology.
Effective at problem solving and generating creative solutions for clients in order to meet their business needs and requirements.
Experience managing client expectations.
Knowledge of best practices for a CRM solution in the context of fundraising.
Blackbaud, Raiser's Edge, or PIDI data conversion experience is a plus.

Please contact in the firstinstance -

NickForte InternalRecruiter