Recruiter

Reflex Computer Recruitment Limited

Salary

Competitive + Company Benefits

Job term

Permanent

Job hours

Full time

1st Line Network Support Engineer /1st Line / Helpdesk / Service Desk / Service Desk Support Engineer currently required by my well respected West Sussex based client.

My client is looking for an experienced Helpdesk / Service Desk Support Engineer who has experience of supporting complex IT networks.

As a 1st Line Network Engineer your role will be to:

Remotely, manage and monitor global client networks. This will include handling through to resolution level 1 and some level 2 technical incidents, alongside providing proactive monitoring for our clients and providing a 1st line telephony reporting facility for all Servicedesk customers.

To managed services including BT IP networks; Cisco hardware devices; HP hardware devices; and Microsoft operating system environments.

Duties & Activities:
* Work within a multi-disciplinary technical team
* First point of contact within the Servicedesk for client telephony calls
* Receiving and owning issues; enquiries and change requests for support from clients and prioritise these requests accordingly
* Performing a proactive role in monitoring systems
* Manage the escalation to 2nd Line Support for all relevant Customer reported incidents
* Perform basic troubleshooting and diagnosis for all issues using the technical resources and managements and monitoring tools available
* Ensuring Incident Management procedures are followed
* Accurate and relevant logging of all customer requests and incidents using call logging software
* Attempting to resolve user issues before they require escalating


I am really looking for someone who is available at short notice or even immediately, although my client will be willing to wait 1-2 weeks for the right candidate.

If you have this 1st Line Support /1st Line Network Engineer / Helpdesk / Service desk background, and are based close to Horsham, West Sussex and must be able to drive, I would be extremely interested in seeing your CV.





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