Recruiter

FISH4JOBS

Salary

From £26,000 to £26,000 per year + £26000.00 per annum + Benefits...

Location

Aberdeen

Job term

Permanent

Job hours

Full time

This exciting opportunity exists within our Dyce (Aberdeen) Van Centre

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

***26000 basic salary + OTE & Benefits***

As a Workshop Controller, your Key Objectives will be:

Objective: Ensure efficient workshop use of materials, equipment and labour so service and repairs are carried out to the highest quality standards

Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
Control wastage of consumable materials (including appropriate measures to prevent the theft of oil and other sundry items).
Ensure jobs are fairly allocated to technicians and mechanics and that there are adequate staffing levels to achieve workshop objectives.
Develop strategies to improve productivity in accordance with growth plan.

Objective: Achieve the highest level of customer satisfaction and retain existing custom through the workshop

Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation.
Receive and assist all customers courteously and promptly in line with Volkswagen quality programme.
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when necessary.

Objective: Improve the future labour levels by consulting and co-operating with aftersales reception staff and the Service Manager/Operations Manager

Assist the Service Manager/Operations Manager to ensure optimum staff performance and efficiency is achieved at all times through the correct recruitment, assessment and training of all workshop personnel.
Establish the training and development needs of your role and workshop personnel with the Service Manager/Operations Manager.
Assist the Service Manager/Operations Manager in the preparation and administration of Performance Development Reviews with all workshop personnel. Communicate job expectations and provide regular feedback of the teams' performance.

Objective: Ensure all work is completed safely and complies with Van Centre, manufacturer and industry guidelines

Circulate new and updated technical material, literature for new vehicles and revised workshop techniques.
Ensure customers are protected from any possible dangers or hazards in the workshop area and their property is secure whilst on company premises.
Ensure the security of all MOT equipment and documentation and that parts retained for testing are securely stored and locked away.
Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop.
Ensure the workshop and equipment comply with all Health & Safety, recycling and environmental regulations.

Objective: Help van Centre to achieve industry-leading standards of process efficiency and cost control

Carry out MOT tests and ensure vehicles are inspected periodically for quality of work.
Maintain workshop productivity records and monitor the effective use of labour. Ensure order numbers are obtained before work commences on fleet, contract hire and used car warranty repairs.
Authorise and document all consumable and internal parts requisitions.
Ensure accurate and timely completion of technician's daily time tickets.
Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible.

**Strictly No Agencies**