Recruiter

FISH4JOBS

Salary

From £14,351 to £14,351 per year + £14351 per annum + Job Need

Location

Sheffield

Job term

Permanent

Job hours

Full time

Purpose of role:

To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner

Key objectives of the role:

- Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification.
- Ensure that the relevant information is logged into the Carillion database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call
- Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good responsive to customer service.
- Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request.
- Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding
- Follow the logging procedures for the whole unit and be the focal point for all calls.
- Responsible for passing on instructions to staff, recording such action in response to calls, requests etc, so to enable the contract to fulfil its performance targets.

The company:

Carillion is one of the UK's leading support services companies with a substantial portfolio of Public Private Partnership projects and extensive construction capabilities. The Group has annual revenue of over 5billion, employs around 50,000 people and operates across the UK, in the Middle East,Canada and the Caribbean.

In the UK, Carillion's principal market sectors are Defence, Education, Health, Facilities Management & Services, Rail, Roads, Building, Civil Engineering and Utilities Services.

In the Middle East, Carillion's principal market sectors are Construction and Facilities Management. In Canada and the Caribbean, the Group's main sectors are Health, Roads Maintenance and Construction.

Carillon's portfolio of equity investments in Public Private Partnership projects includes projects in the UK and Canada, particularly in the Defence, Education, Health and transport sectors.

Carillion is an equal opportunities employer.